Case Study (2013): Albania’s E-Government Portal

For the 100th anniversary of its independence, Albania unveiled a new way for the government to interact with citizens, with the e-Albania portal.

The e-Albania government portal is a powerful tool for administrative reform and for fighting corruption, which enables citizen-oriented, transparent, accountable, effective, efficient and empowering governance. The portal aims to provide a one-stop online access point to all government services, with interactive and transactional e-services. The overall aim is integrated delivery of all government services for citizens, businesses, state employees and visitors alike.

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