Current Commitments

10 Assessment and Streamline of Public Services

Brazil
Start Date: 7/1/2016  |  End Date: 7/31/2018

Year Action Plan

1/1/2016

Support Institution

  • Ministry of Planning, Development, and Management Ministry of Transparency, Oversight and Comptroller General of Brazil Brazilian Telecommunications Agency (Anatel) Government Secretariat Ministry of Justice and Citizenship Brazilian Micro and Small Enterprises Support Service (SEBRAE), Brazilian Institute for Consumer Defense (Idec) MariaLab Hackerspace Claimhere (Reclame Aqui) Protest (Proteste) Microsoft

Lead Institution

  • Ministry of Planning, Development, and Management

Lead government institution Ministry of Planning, Development, and Management Civil servant in charge for implementing at lead government institution Elise Sueli Pereira Gonçalves Position - Department General Coordinator/ Data and Public Services Coordination E-mail elise.goncalves@planejamento.gov.br Telephone 55 61 2020-1123 Other involved actors Government Ministry of Planning, Development, and Management Ministry of Transparency, Oversight and Comptroller General of Brazil Brazilian Telecommunications Agency (Anatel) Government Secretariat Ministry of Justice and Citizenship Brazilian Micro and Small Enterprises Support Service (SEBRAE) Civil society, private sector, group of workers and multilateral actors Brazilian Institute for Consumer Defense (Idec) MariaLab Hackerspace Claimhere (Reclame Aqui) Protest (Proteste) Microsoft Status quo or problem/issue to be addressed The need of enhancing accountability in the public services provision, with organization liaison and civil society collaboration, mainly from users Main objective To develop methodologies and tools for a public service evaluation, by its users. Those instruments motivate citizens to take part inthe management, as well as those promote simplification and improvement of public services on the federal level. Commitment short description Find ways of disseminating information about public policies and services, whilst developing and enhancing methods and evaluation tools, fostering a more effective social participation OGP Challenge addressed by the Commitment Improvement of Public Services More effective public resources management Corporative accountability increment Commitment relevance Promoting public services improvement and evaluation Goal Increment of collaboration among many actors, more access to information and services, data better organized for managerial analysis, and establishment of amelioration commitments

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