Informe de fin de compromiso: Mejora de la participación ciudadana mediante la colaboración entre ciudadanos y gobierno, el presupuesto participativo y el desarrollo de una aplicación móvil.

Nombre del evaluador

Egzon Pacolli

Correo electrónico

[email protected]

Nombre de miembro

Pristina, Kosovo

Plan de AcciónLos planes de acción son el núcleo de la participación de un gobierno en OGP. Son el producto de un proceso de co-creación en el que el gobierno y la sociedad civil desarrollan conjuntamente compromisos de gobierno abierto... Título

Plan de acción – Pristina, Kosovo, 2024 – 2025

Compromiso

Mejorar participación públicaBrindar a los ciudadanos la oportunidad de contribuir a la toma de decisiones del gobierno conduce a una gobernanza más eficaz, una mejor prestación de servicios públicos y resultados más equitativos. Especificaciones técnicas... through citizen government collaboration, participatory budgeting, and development of a mobile app

Título

Mejorar la participación pública mediante la colaboración entre los gobiernos ciudadanos, la elaboración de presupuestos participativos y el desarrollo de una aplicación móvil

Acción:

The commitment aims to enhance citizen engagement and improve municipal services in Pristina through innovative and inclusive initiatives. Key components include:Mobile Application Development: A new mobile app (Android/iOS) will enable citizens to report issues (with GPS and photos), track requests, receive alerts, access event calendars, complete surveys, and interact with an AI chatbot. This will streamline communication, promote transparenciaDe acuerdo con los Artículos de Gobernanza de OGP, la transparencia ocurre cuando "la información en poder del gobierno (incluidas las actividades y decisiones) es abierta, completa, oportuna y está disponible gratuitamente para el público... Más, and ensure faster issue resolution.Citizen-Government Collaboration: Municipal Assembly members will regularly meet with citizens to gather input, address concerns, and improve collaboration. Public debates and policy sessions will provide opportunities for citizens to influence decision-making processes.Youth Engagement: Educational sessions for students (grades 6–9) will focus on local governance, the roles of elected representatives, and the importance of civic participation, fostering early awareness and involvement.Strengthening Local Councils: After years of inactivity, Local Councils will be reorganized and empowered to prioritize projects for their communities, enhancing local decision-making.Participatory Budgeting: 1% of the municipal capital investment budget will be allocated to citizen-selected projects, ensuring community needs are addressed.The overall objective is to foster transparency, accountability, and inclusive governance while improving municipal services and citizen satisfaction.

Primaria

The problem this commitment seeks to resolve is the lack of effective communication and active citizen engagement in municipal decision-making processes in Pristina. This issue is driven by several interconnected factors:Lack of Information: Many citizens are unaware of the importance of public hearings and consultations and how these processes affect their lives. This highlights the need for tools, such as a mobile application, to facilitate communication and increase participation while ensuring citizen voices are considered in municipal decision-making.Inconvenient Timing and Location: The scheduling and location of public meetings often deter citizens from attending, limiting their ability to participate.Limited Understanding of Legal Deadlines: Many citizens lack awareness of legal deadlines for budget processes and other municipal policies, which further hinders timely engagement.Relevance of Discussion Topics: Participation tends to be higher when topics directly affecting citizens, such as parking regulations, noise pollution, or subsidies, are on the agenda.These factors create barriers to citizen engagement in decision-making processes that shape the municipal budget and policies, limiting the potential for inclusive governance.

1.1 ¿Cuál fue el nivel general de progreso en la implementación del compromiso en el momento de esta evaluación?

Sustancial

Proporcione una breve explicación de su respuesta:

At the time of this assessment, the commitment “Enhancing public participation through citizen-government collaboration, participatory budgeting, and development of a mobile app" showed substantial progress, although some planned activities were adapted due to external constraints. Originally, the development of a full mobile application was planned; however, due to reduced funding from USAID, the municipality was unable to implement the app as initially envisioned. Instead, the municipality introduced a digital wallet system as an alternative digital tool to facilitate citizen engagement and payments.

Similarly, planned engagement meetings with students were not realized as originally scheduled because of funding limitations affecting our partners. Despite these adjustments, the municipality successfully organized public hearings and consultations to gather citizen input on municipal decisions. Additional results include improvements to public infrastructure and the incorporation of citizen feedback into ongoing projects, reflecting continued commitment to participatory governance and transparency. Overall, the municipality adapted its approach to achieve meaningful progress in enhancing public participation and improving citizen access to municipal services.

1.2 Describa los principales factores externos o internos que afectaron la implementación de este compromiso y cómo se abordaron (o no).

The implementation of the commitment “Enhancing public participation through citizen‑government collaboration, participatory budgeting, and development of a mobile app” was influenced by several internal and external factors.

External factors: The most significant external factor was the reduction of funding from USAID, which affected both the development of the planned mobile application and the organization of engagement activities with student groups. These funding constraints forced the municipality to adapt its approach, replacing the full mobile app with a digital wallet system and postponing certain juventudesAl reconocer que invertir en la juventud significa invertir en un futuro mejor, los gobiernos participantes de OGP están creando oportunidades significativas para que los jóvenes participen en los procesos gubernamentales. técnico... Más engagement sessions.

Internal factors: Coordination and capacity within municipal departments also influenced implementation. Adapting planned activities to new tools and approaches required additional internal alignment and adjustments in workflows.

How these factors were addressed: While funding limitations could not be fully resolved, the municipality responded by implementing alternative solutions, such as the digital wallet, and prioritizing public hearings and consultations to maintain participacion ciudadanaDe acuerdo con los Artículos de Gobernanza de OGP, la participación ciudadana ocurre cuando "los gobiernos buscan movilizar a los ciudadanos para que participen en el debate público, brinden aportes y hagan contribuciones que conduzcan a m ... Más. Internal coordination was strengthened to ensure these adapted activities were effectively executed.

Overall, while some activities were modified or delayed, the municipality demonstrated flexibility and innovation in overcoming these challenges, maintaining substantial progress toward the commitment’s objectives.

Evidencia 1: Facebook profile Kuleta Digjitale

Evidencia 2: Video Master Plan Kolovic, Session Part 1 – Komune Prishtine

Evidencia 3: Video Master Plan Kolovic, Session Part 2 – Komune Prishtine

Evidencia 4: Video Master Plan for the Regeneration of the Kodra e Trimave II Neighborhood – Komune Prishtine

Evidencia 5: Facebook publication from Prishtina Capital.

1.3 ¿Se implementó el compromiso como se planeó originalmente?

La mayoría de los hitos del compromiso se implementaron según lo planeado

Proporcione una breve explicación de su respuesta:

Most of the commitment milestones were implemented as planned, although some required adaptation due to reduced funding from USAID. The original plan to develop a full mobile application and conduct student engagement meetings could not be fully realized. Instead, the municipality introduced a digital wallet system as an alternative and focused on organizing public hearings, consultations, and improvements to public infrastructure. These adaptations allowed the municipality to maintain the core objectives of enhancing citizen participation and transparency, even if certain activities were modified or delayed.

Evidencia 1: Facebook profile Kuleta Digjitale

Evidencia 2: Video Master Plan Kolovic, Session Part 1 – Komune Prishtine

Evidencia 3: Video Master Plan Kolovic, Session Part 2 – Komune Prishtine

Evidencia 4: Video Master Plan for the Regeneration of the Kodra e Trimave II Neighborhood – Komune Prishtine

Evidencia 5: Facebook publication from Prishtina Capital.

2.1.1. – ¿El gobierno reveló más información? mejorar la calidad de la información (nueva o existente); mejorar el valor de la información; mejorar los canales para divulgar o solicitar información o mejorar la accesibilidad a la información?

Sí:

Grado de resultado:

Sistemas fluviales

Explicación: En forma narrativa, cuál ha sido el impacto en las personas o en la práctica.

The commitment significantly increased the disclosure of information to citizens, resulting in a major impact on both public practice and citizen engagement. Through public hearings, participatory budgeting processes, and online tools such as the digital wallet, the municipality made more information about municipal projects, budgets, and decision-making processes accessible to the public. Citizens gained better insight into how funds are allocated, how infrastructure projects are planned, and how their feedback influences local governance.

This greater transparency has empowered residents to engage more actively with municipal authorities, monitor ongoing projects, and hold officials accountable. By making information more widely available and understandable, the commitment has strengthened trust in local government and fostered a culture of openness and participatory decision-making, setting a strong foundation for continued citizen engagement in Pristina.

Evidencia 1: Facebook profile Kuleta Digjitale

Evidencia 2: Video Master Plan Kolovic, Session Part 1 – Komune Prishtine

Evidencia 3: Video Master Plan Kolovic, Session Part 2 – Komune Prishtine

Evidencia 4: Video Master Plan for the Regeneration of the Kodra e Trimave II Neighborhood – Komune Prishtine

Evidencia 5: Facebook publication from Prishtina Capital.

2.1.2. – ¿El gobierno creó nuevas oportunidades para buscar comentarios de los ciudadanos/permitió la participación, informar o influir en las decisiones? mejorar los canales o espacios existentes para buscar retroalimentación de los ciudadanos/permitir la participación/informar o influir en las decisiones; crear o mejorar capacidades en el gobierno o el público con el objetivo de mejorar la forma en que el gobierno busca retroalimentación de los ciudadanos/permite la participación/o permite que el público informe o influya en las decisiones?

Sí:

Grado de resultado:

Sistemas fluviales

Explicación: En forma narrativa, cuál ha sido el impacto en las personas o en la práctica.

The commitment significantly improved existing channels and created new opportunities for citizens to provide feedback, participate in decision-making, and influence municipal policies. Through public hearings, participatory budgeting sessions, and the implementation of the digital wallet system, residents were given structured, accessible ways to engage with the municipality. These improvements made it easier for citizens to share their priorities, report issues, and track how their input was considered in municipal decisions.

As a result, citizen engagement became more meaningful and inclusive, particularly in shaping budgetary and infrastructure priorities. Municipal officials were better able to respond to public input, enhancing accountability and strengthening trust between the community and local government. The changes represent a major improvement in participatory governance, embedding citizen feedback into everyday municipal practice and decision-making processes.

Evidencia 1: Facebook profile Kuleta Digjitale

Evidencia 2: Video Master Plan Kolovic, Session Part 1 – Komune Prishtine

Evidencia 3: Video Master Plan Kolovic, Session Part 2 – Komune Prishtine

Evidencia 4: Video Master Plan for the Regeneration of the Kodra e Trimave II Neighborhood – Komune Prishtine

Evidencia 5: Facebook publication from Prishtina Capital.

2.1.3 ¿El gobierno creó o mejoró canales, oportunidades o capacidades para hacer responsables a los funcionarios de sus acciones?

Sí:

Grado de resultado:

Sistemas fluviales

Explicación: En forma narrativa, cuál ha sido el impacto en las personas o en la práctica.

The commitment created and strengthened mechanisms that allow citizens to hold municipal officials accountable for their actions. Public hearings, participatory budgeting sessions, and the introduction of the digital wallet system provided structured channels for residents to monitor project implementation, track budget allocations, and provide feedback on municipal services. Citizens can now observe how their input is incorporated into decision-making and follow up on commitments made by officials.

This increased accountability has led to more responsive governance, as officials are aware that their decisions and actions are visible to the public. For residents, it has enhanced transparency, trust, and confidence in local government processes, ensuring that municipal actions are better aligned with community needs. Overall, these improvements represent a major advancement in fostering a culture of accountability and citizen oversight in Pristina.

Evidencia 1: Facebook profile Kuleta Digjitale

Evidencia 2: Video Master Plan Kolovic, Session Part 1 – Komune Prishtine

Evidencia 3: Video Master Plan Kolovic, Session Part 2 – Komune Prishtine

Evidencia 4: Video Master Plan for the Regeneration of the Kodra e Trimave II Neighborhood – Komune Prishtine

Evidencia 5: Facebook publication from Prishtina Capital.

2.1.4 Otros resultados

Sí:

Grado de resultado:

Sistemas fluviales

Explicación: En forma narrativa, cuál ha sido el impacto en las personas o en la práctica.

In addition to increasing transparency, participation, and accountability, the commitment generated several other important results. The introduction of the digital wallet system not only provided a new tool for citizen engagement but also modernized municipal financial interactions, making payments and reporting more efficient and traceable. Improvements in public infrastructure, informed by citizen feedback, directly reflected community priorities, demonstrating a practical application of participatory governance.

Moreover, the commitment fostered a stronger culture of collaboration between citizens and municipal staff, encouraging officials to actively consider public input in planning and implementation processes. These outcomes enhanced trust in local government, promoted more responsive decision-making, and created sustainable mechanisms for ongoing citizen engagement. Collectively, these results represent a major advancement in the practice of open, inclusive, and accountable governance in Pristina.

Evidencia 1: Facebook profile Kuleta Digjitale

Evidencia 2: Video Master Plan Kolovic, Session Part 1 – Komune Prishtine

Evidencia 3: Video Master Plan Kolovic, Session Part 2 – Komune Prishtine

Evidencia 4: Video Master Plan for the Regeneration of the Kodra e Trimave II Neighborhood – Komune Prishtine

Evidencia 5: Facebook publication from Prishtina Capital.

2.2 ¿El compromiso abordó el problema de política pública que pretendía abordar como se describe en el plan de acción?

Sí:

Proporcione una breve explicación de su respuesta:

The commitment effectively addressed the public policy problem outlined in the action plan, namely, limited citizen participation and transparency. Through public hearings and the implementation of the digital wallet system, the municipality created new opportunities for citizens to provide input, track decisions, and influence local governance. While some planned activities, such as the full mobile app and student engagement meetings, were adapted due to funding constraints, the core objectives of enhancing participation, improving transparency, and fostering accountability were achieved. These actions directly responded to the identified challenges and resulted in more inclusive, responsive, and citizen-centered municipal governance.

Evidencia 1: Facebook profile Kuleta Digjitale

Evidencia 2: Video Master Plan Kolovic, Session Part 1 – Komune Prishtine

Evidencia 3: Video Master Plan Kolovic, Session Part 2 – Komune Prishtine

Evidencia 4: Video Master Plan for the Regeneration of the Kodra e Trimave II Neighborhood – Komune Prishtine

Evidencia 5: Facebook publication from Prishtina Capital.

3. Proporcione al menos una lección o reflexión relacionada con la implementación de este compromiso. Puede ser la identificación de barreras clave para la implementación, una ayuda / obstáculo inesperado, recomendaciones para compromisos futuros o si el compromiso debe llevarse hacia el próximo plan de acción.

A key lesson from the implementation of this commitment is the importance of flexibility and adaptation in response to funding constraints. The reduction of USAID support affected the development of the planned mobile application and the organization of student engagement sessions, requiring the municipality to adjust its approach by introducing a digital wallet system and prioritizing public hearings and consultations.

This experience highlights that successful citizen engagement initiatives must be designed with contingency plans and adaptable tools to ensure continuity even when resources are limited. For future commitments, it is recommended to maintain multiple channels for participation, strengthen partnerships with local stakeholders, and continue integrating citizen feedback into municipal decision-making. The approaches piloted under this commitment provide a strong foundation and should be carried forward into the next action plan, with emphasis on scaling digital engagement tools and expanding participatory mechanisms.