Facilitar la retroalimentación sobre los servicios de salud (GH0047)

Problema a abordar

 Health is a universal human rights grounded in the UN Covenant on Economic, Social, and Cultural Rights. The covenant grants everyone the right of access to health services they need, when, and where they need them, at costs that are affordable. However, the quality of healthcare services provided by some service providers in Ghana, leaves a lot to be desired.

¿Cuál es el compromiso?

The commitment is in two-fold. The first commitment is to:  Ensure greater accountability in the health sector by establishing digital platforms to facilitate complaints and feedback on quality-ofservice delivery. The second is to:  Uncap the NHIA funds to ensure prompt disbursement and release of NHIA allocations to primary healthcare centres.

Contribución del compromiso a la resolución del problema.

● The first commitment will help hold healthcare service providers accountable for the quality of service they deliver, while the second will ensure that financial resources needed to enhance their operations are made available timeously.

Relevancia del compromiso con los valores de OGP

 The commitment will help to hold state institutions accountable for their service delivery mandate.

Actividad de hito con un entregable verificable | Fecha de inicio Fecha de término

 Establishment of digital platforms commissioned and operationalised by Government.  Notice of government intent to uncap the NHIA fund served. | January, 2024 - December, 2024

 Digital platforms piloted.  Draft amendment bill to uncap NHIA developed. | January, 2025 - December 2025

 Digital platform fully operationalized  Draft amendment bill to uncap NHIA funds laid before parliament. | January, 2026 - December, 2026

 Citizens sensitised on the existence of the digital platforms.  Draft amendment bill to uncap NHIA passed. | January, 2027 - December, 2027