Rapport final d’engagement – ​​Améliorer l’accessibilité et la visibilité des services de mobilité : Utiliser le potentiel des technologies basées sur les données pour améliorer la mobilité de différents groupes.

Nom de l'évaluateur

Frederick Richter

Email

[email protected]

Nom de membre

Hambourg, Allemagne

Plan d'action Les plans d'action sont au cœur de la participation d'un gouvernement à l'OGP. Ils sont le produit d'un processus de co-création dans lequel le gouvernement et la société civile développent conjointement des engagements en faveur d'un gouvernement ouvert... Objet

Action plan – Hamburg, Germany, 2022 – 2024

EngagementLes engagements du PGO sont des promesses de réforme co-créées par les gouvernements et la société civile et soumises dans le cadre d'un plan d'action. Les engagements comprennent généralement une description du problème, des actions concrètes...

Improving accessibility and visibility to mobility services: Using the potentials of data-based technologies to improve mobility for different groups.

Objet

Improving accessibility and visibility to mobility services: Using the potentials of data-based technologies to improve mobility for different groups.

Action

Considering that mobility is a topic that contributes to a citizen-friendly city, we will seek to design and transparently publish more comprehensive information access points on mobility, e.g., information pillar, or barrier information system. For this purpose, we will integrate already existing initiatives in Hamburg which deal with mobility and use synergies. The development and design of activities should also always happen in cooperation with affected groups. We will also strive to make information on development steps and participation opportunities for the design of a mobile city accessible through open formats, establish reporting channels, and promote processes for more transparenceSelon les articles de gouvernance de l'OGP, la transparence se produit lorsque "les informations détenues par le gouvernement (y compris sur les activités et les décisions) sont ouvertes, complètes, opportunes, librement accessibles au public... Autres et participation citoyenneSelon les articles de gouvernance de l'OGP, la participation citoyenne se produit lorsque «les gouvernements cherchent à mobiliser les citoyens pour s'engager dans un débat public, fournir des commentaires et apporter des contributions qui conduisent à m ... Autres.The expected results and the overall objective: Improve the availability of data related to mobility Counteracting marginalization. strengthen la responsabilité socialeTransparency of public service delivery is not enough on its own; giving citizens opportunities to monitor progress on the ground and hold their governments accountable improves the quality of these s....Creating awareness to challenges related to different groups.

Problème

Mobility is an aspect that addresses different aspects of lives for every citizen. Mobility leads, among other things, to an expansion of our radius of action, to an active engagement with the environment, opens more and more choices for us, for example in terms of leisure activities, and serves to establish and maintain social contacts. Considering that different groups also have different challenges in terms of their mobility needs, it is important to focus on visibility and accessibility in a more differentiated way. We assume that the current information systems on public transport take individual needs only partially into account. Therefore, it is important to us that we also design mobility in the context of an inclusive city together with our society. For this, we want to make use of available public infrastructure data.Our challenges mainly concern to the question of how we can improve mobility information systems for different groups with the help of data-based technologies.

1.1 Quel était le niveau global de progrès dans la mise en œuvre de l'engagement au moment de cette évaluation ?

complet

Expliquez brièvement votre réponse :

The level of implementation of this commitment was assessed as complete. The digital information pillar was successfully implemented and officially launched in the urban quarter Jenfeld in April 2025. The system is functioning without technical issues at the time of this assessment.

The launch was accompanied by a public opening event, and interested citizens were actively supported in using the digital services and accessing relevant information. In addition, further functional extensions and enhancements are planned, demonstrating an ongoing commitment to the initiative’s sustainability and development.

The implementation can be objectively verified through the completed installation and operation of the information terminal, as well as documentation and public communication related to the opening event.

Digital information pillar makes data tangible

Hamburg brings city data to life for its residents.

1.2 Décrivez les principaux facteurs externes ou internes qui ont eu un impact sur la mise en œuvre de cet engagement et comment ils ont été traités (ou non).

The implementation of Hamburg’s digital information pillar was influenced by both internal and external factors.
External Factors:
▪ Public Accessibility Needs: The primary external factor ensured that the digital pillar met the diverse needs of the population, particularly marginalized groups. Addressing this required careful design and functionality, ensuring the pillar was accessible to those with limited digital literacy or mobility. This was addressed through user-centered design, ensuring the interface was intuitive and easy to navigate.
▪ Community Engagement: The project benefited from the active involvement of local communities and civil society, which provided valuable input on design and functionality. This participatory approach helped ensure the pillar served the community’s needs. However, coordinating and integrating diverse feedback could have slowed down the implementation process.
Internal Factors:
▪ Collaboration Across Departments: Internally, coordination between different government departments, including urban planning and IT services, was crucial. The integration of mobility information with public service data, like Melde Michel, required cross-departmental cooperation. While this facilitated the project, it also posed challenges in terms of timelines and resource allocation.
▪ Technological Integration: The integration of various data sources into the pillar’s system was a significant internal factor. Ensuring the pillar displayed real-time, accurate information required a robust technological infrastructure. This challenge was addressed by focusing on reliable data systems and secure, efficient integration processes.

1.3 L'engagement a-t-il été mis en œuvre comme prévu à l'origine ?

Tous les jalons d'engagement ont été mis en œuvre comme prévu

Expliquez brièvement votre réponse :

Overall, the implementation of the commitment corresponds to the original planning.
Adjustments were mainly made to the milestones in terms of time, but not to their content.

2.1.1. – Le gouvernement a-t-il divulgué plus d'informations ; améliorer la qualité des informations (nouvelles ou existantes) ; améliorer la valeur de l'information; améliorer les canaux pour divulguer ou demander des informations ou améliorer l'accessibilité à l'information ?

Oui

Degré de résultat :

Majeurs

Explication : Sous forme narrative, quel a été l'impact sur les personnes ou la pratique.

Hamburg’s commitment to enhancing public services through a digital information pillar has made a significant impact on both residents and administrative practices. The city has prioritized inclusivity and accessibility, addressing the diverse needs of its population across various services.
A key development was the launch of the digital information pillar in Jenfeld on 14 April 2025, providing real-time, accessible information on public transport, mobility services, and public services like Melde Michel. This initiative benefits marginalized groups such as the elderly and those less familiar with digital technologies,
ensuring equitable access to important information. The pillar’s user-friendly interface fosters greater independence and confidence among users, promoting a more inclusive urban environment.
Administratively, this project has encouraged collaboration between Hamburg’s public administration, civil society, and local communities. By integrating diverse feedback, Hamburg has developed more responsive and transparent services. This participatory approach has strengthened public trust in government institutions and improved service delivery.

2.1.2. – Le gouvernement a-t-il créé de nouvelles opportunités pour solliciter les commentaires des citoyens/permettre à la participation d'informer ou d'influencer les décisions ; améliorer les canaux ou espaces existants pour solliciter les commentaires des citoyens/permettre la participation/informer ou influencer les décisions ; créer ou améliorer les capacités du gouvernement ou du public visant à améliorer la façon dont le gouvernement sollicite les commentaires des citoyens/permet la participation/ou permet au public d'informer ou d'influencer les décisions ?

Oui

Degré de résultat :

Majeurs

Explication : Sous forme narrative, quel a été l'impact sur les personnes ou la pratique.

Hamburg’s efforts to promote inclusive mobility through digital tools have led to meaningful changes for both citizens and public administration. The introduction of the digital information pillar in Jenfeld provided a new, low-threshold access point to real-time transport and local information, especially benefiting elderly people and those with limited digital access. This can enhance their independence and participation in everyday urban life. At the same time, the initiative encouraged the administration to collaborate more closely with local communities and civil society, improving how feedback is collected and used in planning. Overall, the project strengthened inclusive communication, accessibility, and trust in local governance.

2.1.3 Le gouvernement a-t-il créé ou amélioré des canaux, des opportunités ou des capacités pour tenir les fonctionnaires responsables de leurs actes ?

Non applicable

2.1.4 Autres résultats

Non applicable

2.2 L'engagement a-t-il abordé le problème de politique publique qu'il visait à résoudre tel que décrit dans le plan d'action ?

Oui

Expliquez brièvement votre réponse :

Yes, the commitment effectively addressed the public policy problem identified in the Action Plan. Hamburg sought to improve the accessibility and visibility of mobility and public services for marginalized groups.

A key initiative was the installation of a digital information pillar in Jenfeld, offering real-time and accessible information on public transport and mobility services. This directly addressed the gap in existing transport information systems, which did not adequately meet diverse individual needs. The initiative improved access to mobility services, helping reduce marginalization and strengthen social accountability.
The commitment also promoted collaboration between the administration and civil society to ensure that mobility solutions were inclusive and responsive to community needs. This participatory approach improved service delivery and reinforced trust between citizens and public institutions.

3. Fournir au moins une leçon ou une réflexion relative à la mise en œuvre de cet engagement. Il peut s'agir de l'identification des principaux obstacles à la mise en œuvre, d'une aide/obstacle inattendu, de recommandations pour des engagements futurs, ou si l'engagement doit être reporté au prochain plan d'action.

A key lesson from the implementation of Hamburg’s commitment is the importance of combining digital innovation with inclusive, low-threshold access.
While the digital information pillar in Jenfeld proved effective in reaching underserved groups, its success relied heavily on early stakeholder engagement and user-centered design. One barrier was ensuring that technology met the diverse needs of people with limited digital skills or accessibility requirements. Future commitments should expand on this by embedding co-creation processes from the start and scaling such inclusive infrastructure across districts. Given its positive impact, this commitment should be further developed in the next action plan to reinforce equity in access to public services citywide.