Emphasizing Dialogue Skills in the Job Descriptions of Civil Servants (FI0002)

Overview

At-a-Glance

Action Plan: Not Attached

Action Plan Cycle: 2013

Status:

Institutions

Lead Institution: NA

Support Institution(s): NA

Policy Areas

Participatory Approaches, Public Participation

IRM Review

IRM Report: Pending IRM Review

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): High

Implementation i

Completion:

Description

Starting from the year 1 of the Action plan competences needed to enhance open govern- ment are specified. Across the public administration the importance of dialogue skills will be highlighted in job descriptions, in recruitment criteria and in assessing personal perfor- mance in positions demanding such competences. In addition training in customer oriented service design is arranged for civil servants and citizens.