Citizen's Portal (Www.Mygov.Ge) (GE0016)
Overview
At-a-Glance
Action Plan: Georgia, Second Action Plan, 2014-16
Action Plan Cycle: 2014
Status:
Institutions
Lead Institution: Data Exchange Agency
Support Institution(s): Ministries and other governmental agencies, e-service provider private entities
Policy Areas
Capacity BuildingIRM Review
IRM Report: Georgia End-of-Term Report 2014-2016, Georgia IRM Progress Report 2014-2015
Early Results: Did Not Change
Design i
Verifiable: Yes
Relevant to OGP Values: No
Ambition (see definition): Low
Implementation i
Description
Citizen’s Portal - http://www.my.gov.ge enables citizens to receive public services online and to have ecommunication
with public agencies. By implementing the Portal the government increased efficiency and accountability of the public service, ensured easy communication with citizens and decreased the risks of corruption in service delivery to zero.
The Citizen’s Portal is operational since 2012. In 2013 up to 60 public services and 80 public utility bills were integrated into the website along with online business registration tool. The Portal allows citizens to interact with the Government by submitting a letter to public organizations, tracking the request - sending and receiving replies electronically.
In the framework of this commitment, Data Exchange Agency (DEA) commits itself to improve the Portal by adding new services and improving existing ones. By the end of 2015 DEA will ensure integration of e-services of the Ministry of Justice, Ministry of Education, Ministry of Health and Ministry of Internal Affairs (MIA) into the Portal. Moreover, municipal e-services will be incorporated in the Portal. Recommendations of IRM will be taken into consideration while improving the Portal whenever relevant and reasonable. Additionally, to make the services on the Portal even easier to use, DEA will create service catalogue. In order to boost the usage of eservices,
awareness-raising campaign will be planned and implemented until the end of 2015.