Overview

At-a-Glance

Action Plan: Ghana Action Plan 2021-2023

Action Plan Cycle: 2021

Status:

Institutions

Lead Institution: Ministry of Information

Support Institution(s): State actors involved Ministry of Information CSOs, private sector, multilaterals, working groups Ghana Anti-Corruption Coalition (GACC), Ghana Integrity Initiative (GII) Institute for Democratic Governance (IDEG), Center for Democratic Development (CDD)

Policy Areas

Capacity Building, Public Participation

IRM Review

IRM Report: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): Low

Implementation i

Completion: Pending IRM Review

Description

Problem to be addressed ● In 2016 Ghana created Citizens Complaint Centre to help combat corruption in the country. Since then, the Centres have not functioned effectively

What is the commitment?  Government to ensure that the Citizens Complaint Centre are effectively operationalized to help combat corruption by June 2023

Contribution of commitment to solving problem ● Reactivation of the Centres will renew confidence of citizens to submit complaints about corruption

Relevance of commitment to OGP values  Commitment is relevant to OGP values in that it offers opportunities for effective participation by citizens in the fight against corruption

Additional information

Milestone Activity with a verifiable deliverable Start Date: End Date:  Ministry of Information to initiate a review of the operation of the Centres Nov. 2021 June 2023  Ministry to publish information on activities of the Centres Nov. 2021 June. 2023  Centres are established in 8 regions Nov. 2021 June. 2023

IRM Midterm Status Summary

Action Plan Review

Commitment 6. Operationalizing Citizens Complaint Centers

● Verifiable: Yes

● Does it have an open government lens? Yes

● Potential for results: Modest

Commitment 6: Citizens Complaint Centers

This commitment could contribute to public accountability if it leads to the establishment of a mechanism for citizens to submit complaints that result in government action and response. Drafters could include activities and indicators for successful implementation. For example, will the Ministry of Information periodically conduct a review and publish information on the centers’ performance, or is this a one-time project? What does the establishment of centers entail—physical offices, call centers, an online commenting portal? What are the metrics to measure the effectiveness of complaint centers—a particular percentage of complaints resolved? Commitment holders are also encouraged to consider how implementation would address the obstacles faced by the existing centers, such as a lack of funding and public awareness.

Citizens’ Complaints Centres (GH0033)