Public Complaints Services in the City of Bandung (ID0077)
Overview
At-a-Glance
Action Plan: Indonesia National Action Plan 2016-2017
Action Plan Cycle: 2016
Status:
Institutions
Lead Institution: NA
Support Institution(s): NA
Policy Areas
Local Commitments, Public ParticipationIRM Review
IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017
Early Results: Did Not Change
Design i
Verifiable: No
Relevant to OGP Values: No
Ambition (see definition): Low
Implementation i
Description
Increase citizens’ satisfaction of public complaints handling services administered by the City of Bandung; Ministry/Agency: ; Indicators of Success 2016: ; Indicators of Success 2017: Citizens satisfaction survey of complaints handling services provided by LAPOR! is conducted.
IRM Midterm Status Summary
For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_EN.pdf or https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_IN.pdf
IRM End of Term Status Summary
For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_IND.pdf or https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_EN.pdf
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