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Jordan

Developing a Services-Monitoring Body (JO0041)

Overview

At-a-Glance

Action Plan: Jordan, Second Action Plan, 2014-2016

Action Plan Cycle: 2014

Status: Inactive

Institutions

Lead Institution: Ministry of Public Sector Development

Support Institution(s): NA

Policy Areas

Public Participation

IRM Review

IRM Report: Jordan End-of-Term Report 2014-2016, Jordan IRM Progress Report 2014-2015

Starred: No

Early Results: Worsens

Design i

Verifiable: No

Relevant to OGP Values: Civic Participation

Potential Impact:

Implementation i

Completion:

Description

Developing a monitoring body for assess government services and measuring customer satisfaction. Milestones: 1. Setting up the observatory’s technical specifications. 2. Training workshops. 3. Launching the observatory. 4. Receiving suggestions and comments from the customers. 5. Monitoring reports. Responsible institution: Ministry of Public Sector Development Supporting institution: Not specified Start date: First quarter 2014 End date: Fourth quarter 2016

IRM End of Term Status Summary

For details of these commitments, see Jordan End-of-Term Report 2014-2016"

Commitments

Open Government Partnership