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Kenya

Promoting Public Participation: 1.d. Public Complaints Portal (KE0004)

Overview

At-a-Glance

Action Plan: Not Attached

Action Plan Cycle: 2012

Status: Inactive

Institutions

Lead Institution: NA

Support Institution(s): Virtual Kenya, and www.opendata.go.ke

Policy Areas

E-Government, Public Participation

IRM Review

IRM Report: Pending IRM Review

Starred: No

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information Civic Participation , Public Accountability , Technology

Potential Impact:

Implementation i

Completion:

Description

Promote transparency, accountability and public participation in the area of essential services, especially education and health by developing a collaborative CSO-Government public complaints portal. The portal will be an affirmation of the spirit of the new constitution that recognizes the rights but also responsibility of citizens in improving services.

Kenya's Commitments

  1. Beneficial ownership

    KE0018, 2018, Beneficial Ownership

  2. Open Contracting

    KE0019, 2018, Capacity Building

  3. Open Geo-Spatial Data for Development

    KE0020, 2018, E-Government

  4. Public Participation

    KE0021, 2018, Capacity Building

  5. governance indices

    KE0022, 2018, Capacity Building

  6. Open government resiliency

    KE0023, 2018, Capacity Building

  7. More transparent and participatory development of climate polices at the national and subnational level

    KE0010, 2016, E-Government

  8. Enhancing preventive and punitive mechanisms in the fight against corruption and unethical practices

    KE0011, 2016, Anti-Corruption Institutions

  9. Enhance transparency in the legislative process

    KE0012, 2016, E-Government

  10. Publish Oil and Gas Contracts

    KE0013, 2016, Extractive Industries

  11. Starred commitment Ensure greater transparency around bids and contracts

    KE0014, 2016, Anti-Corruption Institutions

  12. Create transparent public procurement process, public oversight of expenditure and ensure value-for-money towards citizen priorities

    KE0015, 2016, Anti-Corruption Institutions

  13. Improving access to government budget information and creating wider and more inclusive structures for public participation

    KE0016, 2016, E-Government

  14. Starred commitment Enhance right to information

    KE0017, 2016, Capacity Building

  15. Starred commitment Improving Transparency in Electoral Processes: 1.a. Definition of Electoral Boundaries and Name.

    KE0001, 2012, Media & Telecommunications

  16. Improving Transparency in Electoral Processes: 2.b. Voting Information Online

    KE0002, 2012, E-Government

  17. Promoting Public Participation: 1.b. End-to-End Service Delivery Portal

    KE0003, 2012, E-Government

  18. Promoting Public Participation: 1.d. Public Complaints Portal

    KE0004, 2012, E-Government

  19. Promoting Public Participation: 2.c. Kenya Action Plan Online

    KE0005, 2012, OGP

  20. Promoting Public Participation: 1.c. Open Data Portal

    KE0006, 2012, Education

  21. Starred commitment Improving Transparency in the Judiciary: 2.a. Public Vetting of Judges and Case Allocation System

    KE0007, 2012, E-Government

  22. Open Budgets: 3.a. Improve Kenya's OBI Index

    KE0008, 2012, Fiscal Transparency

  23. Open Budgets: 3.b. Increase Public Participation in Budgetary Processes

    KE0009, 2012, Fiscal Transparency