Promoting Public Participation: 1.D. Public Complaints Portal (KE0004)

Overview

At-a-Glance

Action Plan: Not Attached

Action Plan Cycle: 2012

Status:

Institutions

Lead Institution: NA

Support Institution(s): Virtual Kenya, and www.opendata.go.ke

Policy Areas

Participatory Approaches, Public Participation

IRM Review

IRM Report: Pending IRM Review

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): High

Implementation i

Completion:

Description

Promote transparency, accountability and public participation in the area of essential services, especially education and health by developing a collaborative CSO-Government public complaints portal. The portal will be an affirmation of the spirit of the new constitution that recognizes the rights but also responsibility of citizens in improving services.