Design and Implement a Digital Citizen Participation Governance Model (PE0127)

Description of the commitment
What is the public problem that the commitment addresses? In Peru, there is still a low level of digital citizen participation, reflecting structural, institutional, and technological limitations that affect the inclusion, coordination, and effectiveness of online participatory mechanisms. Although the Participa Perú Platform, created by Secretariat of Digital Government Resolution No. 001-2021- PCM/SGD, represents progress toward the institutionalization of digital participation, it still lacks a comprehensive governance model that guarantees its sustainability, interoperability, and alignment with the needs of citizens.

Opportunities for improvement have been identified related to the monitoring of proposals, the implementation of participation indicators, accessibility, and feedback to citizens. Likewise, it is necessary to strengthen its integration with other State systems to ensure traceability of contributions and their effective influence on public decision-making. These gaps highlight the need to strengthen Participa Perú as a digital channel to promote direct participation by civil society, the public and private sectors, academia, and citizens with proposals for achieving national objectives.

What is the commitment?
The commitment includes the design and implementation of a governance model for digital citizen participation that establishes roles, responsibilities, management guidelines, and mechanisms for inter-institutional coordination and engagement with civil society, in order to ensure coherent, inclusive, and sustainable management of online participatory processes. Likewise, it includes the design, development, and implementation of the Participa Perú Platform, incorporating accessibility, traceability, and usability standards that improve the citizen experience, strengthen transparency, and ensure the effective influence of contributions in public policies and services.

How will the commitment contribute to solving the public problem?
Governance will provide sustainability and legitimacy to the platform, preventing it from depending solely on isolated technological efforts. Likewise, the improved digital service will allow citizens to participate in an inclusive manner, with traceability of their contributions and verified responses from the State. Together, these actions will strengthen trust, increase citizen influence in public policies, and consolidate a single digital channel for citizen participation at the national level.

Why is the commitment relevant to the principles of Open Government?
The commitment responds to the principle of citizen participation by providing new opportunities for citizens to actively participate in State decision-making.

Actors Involved
Public entities:
- Secretariat of Government and Digital Transformation (SGTD): Responsible for the design and approval of the governance model of the platform, which includes the design and development of the Participa Perú digital platform, incorporating service, accessibility, traceability standards, and nationwide deployment.
- Secretariat of Public Management (SGP): Co-responsible for the design of the governance model, in order to ensure clear rules, legitimacy, and institutional sustainability.
- Public entities at the national, regional, and local levels: Users and strategic partners in the adoption and deployment of the platform in their territories.

Civil society and strategic allies:
- Open Government civil society.
- Universities and research centers.
- Citizen collectives and professional associations.
- Youth networks.
- International cooperation and the private sector as technical and strategic partners.

Commitment Program
Milestone Activity | Responsible Organic Unit | Verification Method | Start Date | End Date
1. Citizen and State workshop for the co-creation of the governance model. | SGTD/SGP | Record of agreements | May 2026 | July 2026
2. Workshop with citizens and State entities for prototyping the redesign of the platform. | SGTD/SGP | Record of agreements | May 2026 | July 2026
3. Design of the governance model and management guidelines (preliminary consolidated version). | SGTD/SGP | Draft document | October 2026 | December 2026
4. Definition of the functional and non-functional requirements of the digital service. | SGTD | Project sheet and records | October 2026 | December 2026
5. Approval of the governance model and management guidelines. | SGTD/SGP | Approved document | January 2027 | May 2027
6. Construction and testing of the Participa Perú platform. | SGTD | Functional prototype in Figma/beta version | January 2027 | May 2027
7. Implementation of the adoption strategy and territorial deployment of the platform. | SGTD | Published strategy, training plan, and adoption reports | June 2027 | December 2027

Entity responsible for the commitment: Presidency of the Council of Ministers (PCM)

Final Product
- Governance model for digital citizen participation approved and published.
- Territorial adoption and deployment strategy implemented.
- Participa Perú Platform redesigned and launched into production.
- Percentage of participatory processes with complementary in-person or analog alternatives (to reduce digital gaps).
- Percentage of citizen contributions incorporated into commitments, policies, or public decisions.
- Number of public entities (national government, regional governments, and local governments) that implement processes on the Participa Perú Platform.

Outcome Indicators for the Sustainability of the Commitment
- Percentage of citizen contributions that receive documented feedback.
- Secretariat of Government and Digital Transformation (SGTD)
- Secretariat of Public Management (SGP)
- Number of participatory processes launched on the platform per year.