Enhance participation in project planning and follow-up, and bring municipal services closer to citizens by creating an electronic platform for more effective and efficient municipal activities. (TNRGB0001)
Overview
At-a-Glance
Action Plan: Action plan – Regueb, Tunisia, 2021 – 2023
Inception Report: Not available
Commitment Start: Sep 2021
Commitment End: Dec 2022
Institutions involved:
- Mayor
- Technical Department
- Committee on Participatory Democracy and Open Governance
- Natural Resources and Development Association
Primary Policy Area:
Primary Sector:
OGP Value:
- Technology and Innovation for Transparency and Accountability
- Civic Participation
Description
Commitment ID
TNRGB0001
Commitment Title
Enhance participation in project planning and follow-up, and bring municipal services closer to citizens by creating an electronic platform for more effective and efficient municipal activities.
Problem
The lack of interaction and citizen satisfaction with the traditional participatory mechanisms adopted as a result of the low economic, social, and health situation in the country, which made it difficult for the municipality to exchange information and ideas with the citizens as well as the dissatisfaction with the efficiency of the services provided due to the lack of clarity and complexity of administrative procedures.
Status quo
Regueb includes 45 thousand residents, of whom 15 thousand are distributed among 9 neighborhoods in the city, and the rest are located in the rural areas of the municipality. All residents are concerned with the municipal activities, and the council has to provide structural and administrative projects for the greater good of everyone. However, despite of a large number of residents and the existence of participatory mechanisms provided by the municipality to all citizens to participate in decision-making, there is an almost total reluctance to interact with the projects proposed by the municipality.
Action
The commitment is to create an interactive relationship with citizens by adopting an electronic platform through which citizens are involved in decision-making, setting up municipal projects and following up on their implementation, as well as reporting abuses and violations. Therefore, it is a communication and interaction tool that also works on developing citizen services systems to meet their demands and needs electronically. This is why the commitment aims to improve the relationship between the municipality and the citizens as well as strengthening local democracy by placing the citizen at the center of the municipality's concerns and boosting his/her relationship with the municipal administration.
How will the commitment contribute to solving the public problem described above?
The commitment will help change the pattern of administrative work, which contributes to avoiding delays in the intervention operations, providing projects for each region according to its specificity, and ensuring its sustainability. In addition, it can simplify administrative procedures, increase the efficiency and clarity of the implementation of services, while enhancing the institution's transparency and addressing demands in an easy and developed manner.
What long-term goal as identified in your Open Government Strategy does this commitment relate to?
This commitment goal is to enhance transparency, build trust between the administration and the citizens, and develop the services provided through the adoption of electronic means available to all to not only ensure citizen interest in local affairs but also consolidate the principle of participation in decision-making and strengthening local democracy.
Primary Policy Area
Digital Governance, Open Data
Primary Sector
Infrastructure & Transport, Public Services (general)
What OGP value is this commitment relevant to?
| Technology and Innovation for Transparency and Accountability | This commitment is closely related to technology and innovation for transparency because the mechanism will create clear channels of services implementation and enhance the institution's capabilities to handle residents' demands.This commitment is closely related to technology and innovation for transparency because the mechanism will create clear channels of services implementation and enhance the institution's capabilities to handle residents' demands. |
| Civic Participation | This commitment is closely related to technology and innovation for public participation, as the proposed mechanism allows the participation of all citizens in defining priority projects according to not only to the specificity of each region but also the interests of its citizens in an easy and simple way which ensures that their interactions reach in a transparent way.This commitment is closely related to technology and innovation for public participation, as the proposed mechanism allows the participation of all citizens in defining priority projects according to not only to the specificity of each region but also the interests of its citizens in an easy and simple way which ensures that their interactions reach in a transparent way. |