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South Africa

Know Your Service Rights and Responsibilities (ZA0003)

Overview

At-a-Glance

Action Plan: South Africa – First National Action Plan – 2012-13

Action Plan Cycle: 2012

Status: Inactive

Institutions

Lead Institution: DPSA

Support Institution(s): The Government Communication and Information Services (GCIS), Chapter 9 institutions, SANGONET, community and mainstream media, civil society constituency-based structures

Policy Areas

Capacity Building, E-Government

IRM Review

IRM Report: South Africa IRM Report 2011-2013

Starred: No

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Civic Participation , Public Accountability

Potential Impact: Pending IRM Review

Implementation i

Completion:

Description

Enhance the capacity and capabilities of communities to access and claim their socio-economic rights through the roll-out of national public education campaigns, specifically a public outreach campaign on Know Your Service Rights and Responsibilities (KYSR&R) to inform citizens about their service rights, responsibilities, and legal mechanisms available to hold government accountable.
Citizen awareness of legal frameworks for accountability, transparency and citizen engagement will be enhanced.

Commitments

  1. Citizen-Based Monitoring

    ZA0016, 2016, Capacity Building

  2. Open Budgeting

    ZA0017, 2016, Capacity Building

  3. Back to Basics Programme

    ZA0018, 2016, Anti-Corruption

  4. Environmental Management Information Portal

    ZA0019, 2016, Anti-Corruption

  5. Institutionalisation of Community Advice Offices as Part of the Wider Justice Network

    ZA0020, 2016, Capacity Building

  6. Department of Public Service and Administration

    ZA0021, 2016, Open Data

  7. OGP Awareness Raising Campaign

    ZA0022, 2016, E-Government

  8. Implement the G20 High Level Principles on Beneficial Ownership Transparency 2. Implement a Register of Legal Persons and Arrangements

    ZA0023, 2016, Anti-Corruption

  9. Develop and Implement an Accountability/Consequences Management Framework for Public Servants

    ZA0009, 2013, Anti-Corruption

  10. Service Delivery Improvement Forums (SDIFs)

    ZA0010, 2013, E-Government

  11. Mainstream Citizen Participation in the Public Sector

    ZA0011, 2013, Capacity Building

  12. Develop an Integrated and Publicly Accessible Portal of Environmental Management Information

    ZA0012, 2013, Environment and Climate

  13. Development of an On-Line Crowdsourcing Tool That Will Allow the Public to Submit Data on Protected Areas and Conservation Areas.

    ZA0013, 2013, Environment and Climate

  14. Schools Connectivity

    ZA0014, 2013, Education

  15. Implement a Know Your Service Rights and Responsibilities Campaign

    ZA0015, 2013, Capacity Building

  16. Accountability/ Consequences Management Framework

    ZA0001, 2012, Anti-Corruption

  17. Service Delivery Improvement Forums

    ZA0002, 2012, Public Participation

  18. Know Your Service Rights and Responsibilities

    ZA0003, 2012, Capacity Building

  19. National Anti-Corruption Forum and Anti-Corruption Hotline

    ZA0004, 2012, Capacity Building

  20. Guidelines for Corruption-Related Sanctions

    ZA0005, 2012, Capacity Building

  21. Develop a Citizen Participation Guideline

    ZA0006, 2012, Capacity Building

  22. Enhance Involvement of Civil Society in the Budget Process

    ZA0007, 2012, E-Government

  23. Environmental Management Portal Feasibility Study

    ZA0008, 2012, E-Government

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