Know Your Service Rights and Responsibilities (ZA0003)
Overview
At-a-Glance
Action Plan: South Africa – First National Action Plan – 2012-13
Action Plan Cycle: 2012
Status:
Institutions
Lead Institution: DPSA
Support Institution(s): The Government Communication and Information Services (GCIS), Chapter 9 institutions, SANGONET, community and mainstream media, civil society constituency-based structures
Policy Areas
Capacity Building, Public ParticipationIRM Review
IRM Report: South Africa IRM Report 2011-2013
Early Results: No IRM Data
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): No Data
Implementation i
Description
Enhance the capacity and capabilities of communities to access and claim their socio-economic rights through the roll-out of national public education campaigns, specifically a public outreach campaign on Know Your Service Rights and Responsibilities (KYSR&R) to inform citizens about their service rights, responsibilities, and legal mechanisms available to hold government accountable.
Citizen awareness of legal frameworks for accountability, transparency and citizen engagement will be enhanced.
English
French
Spanish