Know Your Service Rights and Responsibilities (ZA0003)

Overview

At-a-Glance

Action Plan: South Africa – First National Action Plan – 2012-13

Action Plan Cycle: 2012

Status:

Institutions

Lead Institution: DPSA

Support Institution(s): The Government Communication and Information Services (GCIS), Chapter 9 institutions, SANGONET, community and mainstream media, civil society constituency-based structures

Policy Areas

Capacity Building, Public Participation

IRM Review

IRM Report: South Africa IRM Report 2011-2013

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): No Data

Implementation i

Completion:

Description

Enhance the capacity and capabilities of communities to access and claim their socio-economic rights through the roll-out of national public education campaigns, specifically a public outreach campaign on Know Your Service Rights and Responsibilities (KYSR&R) to inform citizens about their service rights, responsibilities, and legal mechanisms available to hold government accountable.
Citizen awareness of legal frameworks for accountability, transparency and citizen engagement will be enhanced.