Know Your Service Rights and Responsibilities (ZA0003)
Action Plan: South Africa – First National Action Plan – 2012-13
Action Plan Cycle: 2012
Lead Institution: DPSA
Support Institution(s): The Government Communication and Information Services (GCIS), Chapter 9 institutions, SANGONET, community and mainstream media, civil society constituency-based structures
Policy AreasCapacity Building, E-Government, Public Participation
Enhance the capacity and capabilities of communities to access and claim their socio-economic rights through the roll-out of national public education campaigns, specifically a public outreach campaign on Know Your Service Rights and Responsibilities (KYSR&R) to inform citizens about their service rights, responsibilities, and legal mechanisms available to hold government accountable.
Citizen awareness of legal frameworks for accountability, transparency and citizen engagement will be enhanced.