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South Africa

Know Your Service Rights and Responsibilities (ZA0003)



Action Plan: South Africa – First National Action Plan – 2012-13

Action Plan Cycle: 2012

Status: Inactive


Lead Institution: DPSA

Support Institution(s): The Government Communication and Information Services (GCIS), Chapter 9 institutions, SANGONET, community and mainstream media, civil society constituency-based structures

Policy Areas

Capacity Building, E-Government, Public Participation

IRM Review

IRM Report: South Africa IRM Report 2011-2013

Starred: No

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Civic Participation , Public Accountability

Potential Impact: Pending IRM Review

Implementation i



Enhance the capacity and capabilities of communities to access and claim their socio-economic rights through the roll-out of national public education campaigns, specifically a public outreach campaign on Know Your Service Rights and Responsibilities (KYSR&R) to inform citizens about their service rights, responsibilities, and legal mechanisms available to hold government accountable.
Citizen awareness of legal frameworks for accountability, transparency and citizen engagement will be enhanced.


Open Government Partnership