Know Your Service Rights and Responsibilities (ZA0003)
Overview
At-a-Glance
Action Plan: South Africa – First National Action Plan – 2012-13
Action Plan Cycle: 2012
Status: Inactive
Institutions
Lead Institution: DPSA
Support Institution(s): The Government Communication and Information Services (GCIS), Chapter 9 institutions, SANGONET, community and mainstream media, civil society constituency-based structures
Policy Areas
Capacity Building, E-Government, Public ParticipationIRM Review
IRM Report: South Africa IRM Report 2011-2013
Starred: No
Early Results: No IRM Data
Design i
Verifiable: Yes
Relevant to OGP Values: Access to Information , Civic Participation , Public Accountability
Potential Impact: Pending IRM Review
Implementation i
Description
Enhance the capacity and capabilities of communities to access and claim their socio-economic rights through the roll-out of national public education campaigns, specifically a public outreach campaign on Know Your Service Rights and Responsibilities (KYSR&R) to inform citizens about their service rights, responsibilities, and legal mechanisms available to hold government accountable.
Citizen awareness of legal frameworks for accountability, transparency and citizen engagement will be enhanced.
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