Develop a Citizen Participation Guideline (ZA0006)
Action Plan: South Africa – First National Action Plan – 2012-13
Action Plan Cycle: 2012
Lead Institution: DPSA
Support Institution(s): Community-based civil society structures and business
Policy AreasCapacity Building, E-Government, Public Participation, Regulatory Governance
Develop a citizen participation guideline for public sector departments that ensures that every public sector department across all spheres has a functional, resourced, and capacitated citizen engagement unit, which regularly and proactively engages with civil society.
This guideline will give direction to public service departments on citizen engagement in service delivery and policy-making through, among others, the use of online and mobile technology. Participatory democracy will be enhanced.