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South Africa

Service Delivery Improvement Forums (SDIFs) (ZA0010)



Action Plan: South Africa Action Plan 2013-2014

Action Plan Cycle: 2013

Status: Inactive


Lead Institution: Department of Public Service and Administration

Support Institution(s): NA

Policy Areas

E-Government, Public Participation

IRM Review

IRM Report: South Africa End of Term Report 2013-2015, South Africa Mid-Term IRM Report 2013-2014

Starred: No

Early Results: Did Not Change

Design i

Verifiable: No

Relevant to OGP Values: Access to Information , Civic Participation , Public Accountability

Potential Impact:

Implementation i



The focus on this commitment is to implement and formalise partnerships with civil society organisations in all nine provinces to establish Service Delivery Improvement Forums (SDIFs) and to provide timely citizen report cards on service delivery.Our focus going forward would be to establish functional SDIFs in the period new financial year based on the concept document and consultations with provinces. Part of the effort is to galvanize civil society organisations and partner with them in forging these forums.


Open Government Partnership