Service Delivery Improvement Forums (SDIFs) (ZA0010)
Overview
At-a-Glance
Action Plan: Not Attached
Action Plan Cycle: 2013
Status:
Institutions
Lead Institution: Department of Public Service and Administration
Support Institution(s): NA
Policy Areas
Participatory Approaches, Public ParticipationIRM Review
IRM Report: Pending IRM Review
Early Results: Did Not Change
Design i
Verifiable: No
Relevant to OGP Values: Yes
Ambition (see definition): High
Implementation i
Description
The focus on this commitment is to implement and formalise partnerships with civil society organisations in all nine provinces to establish Service Delivery Improvement Forums (SDIFs) and to provide timely citizen report cards on service delivery.Our focus going forward would be to establish functional SDIFs in the period new financial year based on the concept document and consultations with provinces. Part of the effort is to galvanize civil society organisations and partner with them in forging these forums.