Develop regulation for evaluating public service quality (ES0057)
Action Plan: Spain Action Plan 2020-2024
Action Plan Cycle: 2020
Lead Institution: Directorate General of Evaluation and Administrative Reform (Ministry of Finance and Public Administration).
Support Institution(s): Other actors involved (Public) Secretary General of the Presidency; Technical General Secretaries of the Ministries; instrumental entities of the public sector of the autonomous region of Galicia. Other actors involved (Civil Society)
Policy AreasLocal Commitments, Regulation
What is the problem/need that is desired to resolve with the commitment? To regulate the instruments for the management, evaluation of public policies, the supervision and improvement of quality in the public sector in the Autonomous Community of Galicia in development of Law 1/2015 of 1 April on the guarantee of the quality of public services and good administration.
Objectives of the commitment To determine in a single regulatory text the guidelines for carrying out quality evaluations of the public policies and public services; to adapt the regulation of the letters of services to what is established in Law 1/2015 of 1 April and to establish the bases for carrying out analysis studies of the demand and degree of satisfaction of the people using the public services. Brief description of the commitment Approval of a regulatory text for regulating certain instruments for the management, evaluation, supervision and improvement of quality in the public sector in the autonomous region of Galicia.
How does the commitment contribute to solve the problem or cover the need? This regulation will determine how to regularly evaluate public policies and civil servants in order to continuously improve them. In addition, it will establish the procedure to draft letters of services and carry out analysis studies of demand and the degree of satisfaction of the people using the public services.
Why is the commitment relevant with respect to the values of Open Government? It promotes, strengthens and improves the quality of participation in the public management, allowing the citizenship to participate in making public decisions with the objective of achieving better results and better democratic quality It delves deeper into transparency, open data and accountability of Public Administrations through carrying out actions aimed at its improvement and the evaluation of the results of the plans and programmes It contributes to building a system of public integrity, strengthening the ethical values and mechanisms to bolster the integrity of the public institutions and reinforce the trust of the citizenship It raises awareness among society and civil servants about the values of Open Government, contributing to the fulfilment of the Sustainable Development Goals of the 2030 Agenda in order to advance towards a just, peaceful and inclusive society
Additional information Activities of the commitment Start date End date Approval by the Interdepartmental Commission on Information and Evaluation of a Map of letters of services that will be approved each year 01/01/2022 31/03/2022 Determination by the Interdepartmental Commission on Information and Evaluation of the public services that each year will be the subject of carrying out analysis studies of demand and the degree of satisfaction of the people using the public services 01/01/2022 31/03/2022