Create citizen laboratories for improving public services (ES0085)
Overview
At-a-Glance
Action Plan: Spain Action Plan 2020-2024
Action Plan Cycle: 2020
Status:
Institutions
Lead Institution: Extremadura Autonomous Community
Support Institution(s): Other actors involved (Public) Bodies, services and administrative units Other actors involved (Civil Society) Citizenship, associations, professional colleges, any natural or legal person desiring to improve their experience in access to public services
Policy Areas
Local Commitments, Public Participation, Sustainable Development GoalsIRM Review
IRM Report: Spain Action Plan Review 2020-2024
Early Results: Pending IRM Review
Design i
Verifiable: Pending IRM Review
Relevant to OGP Values: Pending IRM Review
Ambition (see definition): Pending IRM Review
Implementation i
Completion: Pending IRM Review
Description
What is the problem/need that is desired to resolve with the commitment? To involve the citizenship in the continuous improvement of the public services, to share expectations of the citizenship and the challenges of civil servants to provide the services according to their needs, and to increase social co‐responsibility.
Objectives of the commitment To strengthen citizen participation as a way to improve the social perception of the functioning of public services.
Brief description of the commitment Co‐creation workshop for redesigning services in a context of digital transformation of the organisation and functioning
How does the commitment contribute to solve the problem or cover the need? The citizenship has the opportunity to express their opinion about the way in which certain public services are provided, which allows identifying solutions and implementing them within the framework of the digital modernisation plan of the Extremadura Regional Government.
Why is the commitment relevant with respect to the values of Open Government? It promotes, strengthens and improves the quality of participation in public management, allowing the citizenship to participate in the decision‐making by directly knowing their expectations, and it raises awareness among society and civil servants about the values of Open Government, contributing to the fulfilment of the Sustainable Development Goals of the 2030 Agenda in order to advance towards a just, peaceful and inclusive society.
Additional information Multi‐channel Citizenship Service Project, which will renew the public service of information and service to the citizenship. Digital Modernisation Plan of Extremadura.
Activities of the commitment Start date End date Citizen laboratory of different areas. 01/10/2020 31/12/2024
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