Galicia: Open Administration (ES0144)

10.3.2. Simplification of information available on administrative procedures

Brief description

The information made available to citizens regarding each administrative procedure will be simplified so that it is easier to understand its purpose and requirements, as well as the documentation to be submitted. In particularly complex procedures, the information may be supplemented with videos or information leaflets.

Objectives

To ensure that the information available on administrative procedures is easy to understand for all citizens.

"10.3.3. Promoting the provision and delivery of public services in a to citizens

Brief description

The process will continue with an increase in new services offered proactively to citizens, with the aim of achieving a more personalised, agile and citizen-friendly administration.

Objectives

Achieving a more personalised, agile and citizen-focused administration that anticipates citizens' needs by directly offering them public services that it considers to be of interest to them."

"10.3.4. Simplification of administrative procedures

Brief description

An analysis will be carried out of the administrative procedures and services available to citizens with the aim of designing them in a simpler and more citizen-friendly way, making them more accessible and eliminating bureaucratic burdens and administrative procedures that can be removed without affecting the quality of the service, so as to reduce response times and burdens on citizens.

Objectives

Reducing administrative or bureaucratic burdens on citizens."