Digital Services Center in Zriba Municipality (TNARB0001)

Commitment ID

TNARB0001

Commitment Title

Digital Services Center in Zriba Municipality

Problem

Citizens of the municipality of Zriba face significant difficulties accessing digital administrative services due to limited technological infrastructure, a lack of digital literacy, and fragmented service channels. This situation results in longer administrative procedures, additional transportation costs, and a loss of trust in local authorities. Vulnerable groups, including youth, women, and the elderly, are particularly disadvantaged by the digital divide.

Status quo

Currently, most municipal services in Zriba still operate on paper, with minimal integration of national online administration platforms. Although digital portals exist at the national level, citizens encounter difficulties using them due to a lack of support, inadequate equipment, and insufficient digital skills. Previous digitization initiatives have remained scattered, and no permanent space has been dedicated to supporting citizens in accessing digital services.

Action

The project involves the creation of a Digital Service Center in the municipality of Zriba, funded by GIZ and overseen by the Prime Minister's Office. This center will provide:

• Public access points equipped with internet and computers.
• On-site assistance for citizens to access and use e-government services.
• Training and awareness-raising activities to promote digital inclusion, particularly for vulnerable groups.
• A communication interface between the municipality and citizens to improve service quality.

The overall objective is to bring administrative services closer to citizens, strengthen digital inclusion, and build trust in local institutions.

How will the commitment contribute to solving the public problem described above?

The Digital Service Center will reduce travel costs and waiting times, facilitate access to national digital services, and integrate disadvantaged groups through training and support. By promoting the use of electronic services and digitizing local interactions, this initiative will strengthen the transparency, accountability, and efficiency of services.

Expected results include increased use of digital services in the municipality, reduced administrative delays, improved citizen satisfaction, and greater equity in access to services.

What long-term goal as identified in your Open Government Strategy does this commitment relate to?

This commitment contributes to the strategic objective of strengthening digital inclusion and reducing the digital divide, as part of the broader national digital transformation program.

Primary Policy Area

Digital Governance, Inclusion

Primary Sector

Public Services (general), Science & Technology

What OGP value is this commitment relevant to?