Reform Description

Given our passion to develop open, inclusive, and citizen-centric government, we propose a remarkable reform to institutionalise the use of Diia.Engine - Ukraine’s open-source, low-code platform for digital public services delivery and creating registries across all levels of government. Diia.Engine was piloted as an innovative solution under the most “natural laboratory conditions” - during wartime. This unique context demanded exceptional speed, flexibility, and resilience from the platform. In accordance with our belief that governments should not be limited by technical barriers or costly, siloed IT systems. Diia.Engine enables public institutions to design, launch, and manage digital services with unprecedented speed and efficiency, without requiring advanced programming knowledge. By embedding this platform into the core architecture of Ukraine’s digital governance model, we will democratize service creation, reduce costs, and ensure consistent access to high-quality, human-centered services for all citizens. If the government launches 100 registries using Diia.Engine, it could save up to USD 50 million annually. Also, Diia.Engine creates environmental impact: reusing existing components, which lowers average electricity consumption and infrastructure usage during the development process by 3–5 times to reduce the environmental footprint of digital development.

This transformation will be driven through three interconnected actions. First, we will mainstream Diia.Engine across national and local government agencies, providing them with the tools, capacity-building programs, and ongoing technical support to independently develop and manage public services. This will significantly shorten delivery timelines, reduce vendor lock-in, and foster a culture of digital sovereignty across the public sector. Second, we will incorporate the Diia.Engine case study into the curriculum of the CDTO Campus to provide a transparent and accessible way for C-level leaders, digital policymakers, civil society organizations, technology experts, and engaged citizens to explore the benefits and potential of adopting Diia.Engine. Third, we will launch an International Diia.Engine Toolkit for Replication, offering a fully documented, ready-to-deploy version of the platform for interested governments and international partners. The toolkit will include technical manuals, implementation playbooks, and real-world case studies, alongside a global support mechanism to help scale citizen services in diverse governance contexts. In doing so, we aim to make Diia.Engine a cornerstone of open digital transformation worldwide. 

Through these actions, we are not only introducing a new technology, but also reshaping the relationship between citizens and the state. By institutionalizing Diia.Engine as both a national standard and a global public good, we are catalyzing a new model of digital governance that is open by design, scalable by nature, and relentlessly focused on people.

Problem(s) Addressed by Reform

The creation of Diia.Engine was driven by a critical need to accelerate the development and scaling of digital public services in Ukraine and beyond. The goal is to enhance efficiency of government bodies, reduce development costs, and increase transparency and accessibility in public service delivery, bringing government closer to people in a digital-first world.  Diia.Engine assists to address such issues: 

1. Reduce time and cost for service development. Government institutions often rely on outdated, siloed IT systems that are expensive to maintain and difficult to adapt. While Diia.Engine can be deployed in cloud environments, many government agencies also rely on a hybrid model for data residency and security reasons. The platform’s modular design accommodates both.

2. Enable public servants to build digital services without deep technical expertise, especially at local levels.

3. Promote transparency through open-source code and citizen engagement. Diia.Engine is deeply integrated with a nationwide data exchange platform, enabling secure, standardized communication between disparate government registries. Also, the platform grants authorization through the national eID system and Qualified e-Signature, ensuring that digital services meet strict identity verification and legal requirements.

4. Facilitate rapid replication and scaling across institutions and borders.Diia.Engine integrates with legacy systems by using the platform’s API constructor and standardized data models. This integration often requires updates to older registries, ensuring consistency and data accuracy across ministries.

The adoption of Diia.Engine represents a transformative step in Ukraine’s journey toward a fully digital, citizen-centric state. Rather than offering piecemeal solutions to isolated inefficiencies, this GovTech solution targets the structural roots of public sector fragmentation, reimagining how government services are conceived, built, and delivered in the digital age. For decades, the creation of digital public services in Ukraine required lengthy procurement cycles, high development costs, and technical dependence on external vendors. The platform includes a wide range of features:  citizen and public officials interfaces, reporting system, document generation, GIS module, API constructor and so on. 

This marks a fundamental departure from legacy models and unlocks five strategic advancements:

1. Acceleration of service delivery, development timelines are reduced from months to mere weeks or days.
2. Cost efficiency and sustainability; reuse of modular components and avoidance of vendor lock-in result in significant savings.
3. Transparency. Open-source infrastructure invites oversight, civic engagement, and collaborative improvement.
4. Institutional capacity-building where public servants gain direct control over service development through intuitive design tools.
5. Inclusion, as digital services become more accessible to marginalized and remote populations.

From the outset, Diia.Engine is guided by clear, measurable Key Performance Indicators that track adoption, efficiency, and cost-effectiveness: 

- Over 90 digital public services have been developed using Diia.Engine, demonstrating broad uptake across sectors and institutions. More than 40 of these services are already live, actively used by citizens and public officials alike.

- The platform has enabled an up to 80% reduction in service deployment time—cutting typical launch cycles from 12–18 months down to just 2–4 months.

- By replacing paper-heavy, vendor-dependent processes, Diia.Engine is also driving a significant reduction in administrative costs and bureaucratic burden for government agencies.

Crucially, this Diia.Engine is scalable to regional and local governments, where gaps in public service delivery are often most pronounced. By creating a shared, adaptable digital infrastructure, Diia.Engine enables tailored solutions while maintaining a unified, high-quality citizen experience across the state. Thus, Diia.Engine redefines the role of government in the digital era: from slow and siloed to agile, inclusive, and open by design. Through this solution, Ukraine is establishing a new model for world digital governance, one that puts people at the center of the state. For more details: https://drive.google.com/file/u/4/d/1YLNkzt-GoHuPrWpaQ4vh4ghnBIi9xRNT/view?usp=drive_open 

Relevance to OGP Values

The Diia.Engine is deeply rooted in the principles of open government, both as a digital solution and a structural innovation that redefines how institutions interact with citizens, civil society, and others. Diia.Engine is a fully open-source, auditable digital infrastructure. Every component is published, accessible, and available for public reuse. Moreover, built with civil society input and piloted through co-creation and iterative testing, it ensured that services address regional needs and inclusivity standards.

This transparency dismantles the opacity that traditionally surrounds government IT systems and elevates digital infrastructure to the status of a public good. By exposing the platform’s inner workings to scrutiny, Diia.Engine fosters a culture of openness, builds institutional trust, and reinforces the idea that government digital services must be visible, explainable, and collectively owned. Besides, Diia.Engine introduces a nationwide standard for digital service design, institutionalising public accountability through codified standards. 

As a global digital public good, Diia.Engine is also positioned to support international partners in embedding open government values from the ground up.This solution includes a comprehensive replication toolkit (complete with playbooks, source code, case studies, and technical guidance), allowing other states to adapt the platform while embedding open governance principles from the outset.

Intended Results

By 2028, the institutionalisation of Diia.Engine will redefine digital governance in Ukraine and beyond. We project the following transformative outcomes. Firstly, more than 120 government institutions, both national and local levels, will be fully integrated into Diia.Engine, marking a systemic shift toward agile, low-code, and interoperable public service delivery. Regarding digital services, over 250 digital services will be designed, deployed, and independently maintained by empowered civil servants without reliance on external vendors, demonstrating long-term institutional resilience. 

Moreover, on average, we expect that public institutions will achieve a 50% reduction in both time and cost associated with service development, translating into millions in annual savings and accelerated service deployment cycles.

Generally, at least 4 international governments will adopt the Diia.Engine toolkit, signaling the platform’s emergence as a global digital public good and solidifying Ukraine’s leadership in exporting next-generation GovTech infrastructure.

Milestones

Our roadmap to institutionalizing Diia.Engine follows a phased, outcome-oriented strategy designed to maximize national impact and international scalability. The key milestones below represent both technical deliverables and strategic inflection points:

2025 – Laying the Foundation for Institutional Scale 

1. Launch of the Diia.Engine curriculum at CDTO Campus to equip public sector leaders, policymakers, and civic technologists with the practical skills to design and scale digital services independently.

2. 100 digital services seveloped on Diia.Engine, including business regulation, social protection, healthcare, and urban planning, will deliver through the platform, signaling broad institutional adoption and agility.

3. 20 additional government bodies onboarded will expand significantly across both central and regional levels, with dedicated onboarding programs, technical assistance, and continuous support.

4. Global Replication Toolkit released will be published to support international governments in adapting and implementing Diia.Engine as a foundational piece of digital public infrastructure.

2026 – Accelerating Adoption & Exporting the Model

1. International pilots in 2 countries, in partnership with multilateral organizations and digital ministries across Eastern Europe, Central Asia, or Africa, laying the groundwork for a distributed network of interoperable open-source governance.

2. Comprehensive environmental & social impact evaluation to independently assess Diia.Engine’s contribution to environmental sustainability and inclusive digital access, reinforcing its value as a climate-conscious and socially responsive innovation.
3. 20 additional government bodies onboarded.

2027–2028 – Institutional Maturity and Global Leadership

1. Full integration across 60+ public institutions: Diia.Engine will be embedded as the default platform for digital service delivery across the public administration.

2. International pilots in 2 countries. 

3. Establishment of a global working group at the GovTech Board of the Global GovTech Centre in Kyiv to convene an international coalition of governments, technologists, and development partners to accelerate the adoption and co-development of open digital public infrastructure, using Diia.Engine as a flagship model.

Is Civil Society Involved?

Yes, as civil society plays a key role in localizing Diia.Engine implementations, ensuring that community needs are reflected in service design, especially in underserved regions. Their involvement includes evaluating accessibility and inclusion standards, participating in consultations, and contributing to usability testing to ensure that services are user-friendly, equitable, and responsive.