Continue to improve the efficiency and quality of proximity services through modern technologies (MAAGD0001)
Overview
At-a-Glance
Action Plan: Action plan – Agadir, Morocco, 2025 – 2027
Inception Report: Not available
Commitment Start: Jul 2025
Commitment End: Jul 2027
Institutions involved:
- The Municipality of Agadir
Primary Policy Area:
Primary Sector:
OGP Value:
- Technology and Innovation for Transparency and Accountability
- Access to information
- Public Accountability
Description
Commitment ID
MAAGD0001
Commitment Title
Continue to improve the efficiency and quality of proximity services through modern technologies.
Problem
Despite progress, the efficiency and quality of proximity services in Agadir are hindered by disparate procedures, variable processing times, and inconsistent transparency. The fragmentation of existing digital initiatives still prevents a fluid and uniform citizen experience, leading to frustration and suboptimal use of already developed platforms, which limits full trust in the local administration.
Status quo
The Municipality of Agadir has made notable progress in digitalization, with partial e-service platforms (e.g., digital counters for certain authorizations). However, these systems are often disconnected, still requiring physical steps or multiple entries for related services. Currently, almost 60% of proximity services are accessible fluently and entirely digitally. Citizen feedback is collected, but its integration into continuous improvement loops is insufficient.
Action
This commitment aims to consolidate and expand digital achievements to improve service efficiency. It involves developing a unique and intuitive digital platform centralizing all proximity procedures, integrating AI modules for 24/7 support and task automation. The action includes infrastructure upgrades, data security, and continuous staff training. The goal is to create a virtual one-stop shop, reducing citizen effort, enhancing transparency, and personalizing user experience for a truly augmented administration.
How will the commitment contribute to solving the public problem described above?
The unified e-services platform and AI tools will radically simplify citizen-administration interaction. Processing times will be optimized, transparency increased via real-time request tracking, and information access facilitated. Benefits include a projected 60% increase in citizen satisfaction, a 40% reduction in physical counter visits, and better utilization of administrative resources. This will foster more proactive and responsive governance, strengthening citizen trust and adherence to digital transformation.
What long-term goal as identified in your Open Government Strategy does this commitment relate to?
This commitment directly contributes to our long-term strategic objective of "Making Agadir a pioneering city in open and smart governance, where citizens benefit from accessible, transparent, and efficient digital public services, fostering active participation and renewed trust in the local administration through continuous technological innovation."
Primary Policy Area
Digital Governance, Open Data
Primary Sector
Cross-sectoral, Public Services (general)
What OGP value is this commitment relevant to?
| Technology and Innovation for Transparency and Accountability | The commitment leverages advanced technologies (AI, integrated platforms) to enhance transparency (case tracking, real-time info) and accountability (process efficiency, action traceability), leading to a more accountable and performing administration. |
| Access to information | By centralizing and simplifying access to services and information via a single platform, citizens can easily find the data they need for their procedures and track their requests, significantly improving the availability and clarity of public information. |
| Public Accountability | By making processes more traceable, deadlines more predictable, and offering direct tracking tools, the commitment strengthens the administration's accountability to citizens. The transparency of operations and continuous improvement based on user feedback directly contribute to greater public service accountability. |