Continue the fight against digital illiteracy for broad citizen inclusion (MAAGD0002)
Overview
At-a-Glance
Action Plan: Action plan – Agadir, Morocco, 2025 – 2027
Inception Report: Not available
Commitment Start: Jul 2025
Commitment End: Jul 2027
Institutions involved:
- The Municipality of Agadir
Primary Policy Area:
Primary Sector:
OGP Value:
- Access to information
- Technology and Innovation for Transparency and Accountability
- Civic Participation
Description
Commitment ID
MAAGD0002
Commitment Title
Continue the fight against digital illiteracy for broad citizen inclusion.
Problem
Despite Agadir's digital advancements, a digital divide persists among certain population categories (elderly, residents of peripheral areas, low-income populations). This divide results in limited access to online services, difficulty leveraging digital opportunities (employment, information, training), and a feeling of exclusion. The perceived complexity of digital tools and a lack of basic skills are major impediments to full citizen participation and access to modernized public services.
Status quo
The Municipality of Agadir has initiated sporadic digital awareness actions and has some public digital spaces. The Communal Action Plan 2022-2027 identified digital illiteracy as a major issue. However, these initiatives lack coordination, sufficient geographical coverage, and a pedagogical offer adapted to the specific needs of target audiences. Despite the growing number of trained individuals, the impact on citizens' digital autonomy still requires more support.
Action
This commitment aims to continue and intensify the fight against digital illiteracy through a more structured and targeted approach. This will involve deploying a digital training and support program at the neighborhood level, relying on existing infrastructures (social centers, youth centers) and creating new "digital inclusion points." The program will include adapted training modules (e-government services use, secure internet Browse, digital communication tools) and personalized support. The goal is to strengthen citizens' digital autonomy, promote their access to online public services, and reduce the digital divide for full citizen participation.
How will the commitment contribute to solving the public problem described above?
By offering structured and educational access to digital skills, this commitment will enable citizens to overcome obstacles related to digital illiteracy. They will thus gain easier access to online administrative services, participate in digital public consultations, and benefit from socio-economic opportunities offered by digital tools. Expected outcomes include the opening of new "digital inclusion points," an increase in citizen training, and a 30% rise in e-service utilization by targeted populations by the end of 2027. This will enhance their quality of life, autonomy, and integration into the digital society.
What long-term goal as identified in your Open Government Strategy does this commitment relate to?
This commitment directly contributes to our long-term strategic objective of "Making Agadir an inclusive and connected city, where every citizen, regardless of their background, has the necessary digital skills to fully access public services, participate in democratic life, and thrive in a digital society, thereby strengthening social cohesion and reducing inequalities."
Primary Policy Area
Digital Governance, Inclusion
Primary Sector
Education, Science & Technology
What OGP value is this commitment relevant to?
| Access to information | By equipping citizens with digital skills, this commitment facilitates their independent access to online public information, digital administrative services, and educational resources, thereby reducing access barriers and promoting informed citizenship. |
| Technology and Innovation for Transparency and Accountability | By ensuring that all citizens can use modern technologies, this commitment makes digital transparency and accountability tools (such as e-government platforms) accessible to a larger number, thereby increasing their real impact on open governance. |
| Civic Participation | Proficiency in digital tools has become essential for modern citizen participation (online consultations, electronic petitions). This commitment empowers citizens to actively and effectively engage in digital democratic processes, thereby strengthening the vitality of the civic space. |