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Community Microsurvey Introduction in 10 Communities (AM0021)



Action Plan: Armenia, Second Action Plan, 2014-16

Action Plan Cycle: 2014

Status: Inactive


Lead Institution: Marzeptarans (Regional administrations) , RA communities (upon consent)

Support Institution(s): Ministry of Territorial Administration of the RA UNDP (upon consent)

Policy Areas

E-Government, Local Commitments, Public Participation

IRM Review

IRM Report: Armenia End-of-Term Report 2014-2016, Armenia IRM Progress Report for 2014-2015

Starred: No

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Civic Participation

Potential Impact:

Implementation i



Community micro surveys are an affordable and unique tool that will strengthen communication between the community and local self-governance bodies and will ensure the transparency in the decision-making process.

IRM End of Term Status Summary

6. Community Micro-Surveys

Commitment Text:

Through short messages community residents get involved in local government decision-making process. Via short messages (SMS) community residents receive one or several questions about the community problems with variants of possible answers. Within 24 hours, residents are responding to inquiry by sending an SMS stating their preferred option.

Community micro- surveys are an affordable and unique tool that will strengthen communication between the community and local self-governance bodies and will ensure the transparency in the decision-making process.

Responsible Institution: Ministry of Territorial Administration of the Republic of Armenia

Supporting Institution(s): Marz (Regional) Administrations, Communities (upon agreement)

Start Date: February 2015   ..                                                                End Date: December 2016

Commitment Aim

Community micro-surveys were meant to strengthen communication between the community and local self-governing authorities, and to ensure transparency of locally made decisions.


Midterm: Limited

At the time of writing of the midterm report, micro-surveys addressing issues deemed important for specific communities by their respective leaders, had been carried out in four out of ten communities.

End of Term: Complete

United Nations Development Programme (UNDP) continues to promote Community Micro-Survey Project in different communities in Armenia  On 28 April, 2016, the UNDP Project Coordinator Natalya Harutyunyan presented the Community Micro-Survey Project in Shinuhayr community in Syunik Marz. Information available at  . By the end of the action plan cycle, community micro-surveys had been carried out in nine communities  Nine communities are: Ashtarak community in Aragatsotn marz, Goris community in Syunik marz,  Gyumri and Aregnadem communities in Shirak marz; Eghvard, Byureghavan, Khasakh, Jrvezh and Arzakan communities in Kotayk marz. , some within the framework of UNDP project. In some cases, survey results were available at SMS polling program’s website  Community micro-survey results are available in Armenian at  ,and in others they were available at community websites. According to UNDP, local self-governing bodies also used other means of communication (such as local media and boards) to make the community members aware of micro-survey results.

Did it Open Government?

Civic Participation: Marginal

Upon investigating the impact of micro-surveys, UNDP concluded that local self-governing authorities took the results of micro-surveys into account during decision making. The micro-surveytool is currently installed in three cluster communities that cover 17 settlements (towns and villages). It will allow residents to participate in the polls related to consolidated communities as well as small-scale issues related to villages/towns. 

A CSO representative was not assigned for monitoring implementation of this commitment. It is difficult to ascertain the extent to which micro-surveys contributed in creating a meaningful channel for local community participation in decision-making process of local self-governing bodies. CSOs are not aware of government goals and intentions in this area upon completing the pilot project.

Carried Forward?

The commitment is not included in the third action plan.


  1. Open Data in Official Declarations

    AM0035, 2018, Access to Information

  2. Government Grant Transparency

    AM0036, 2018, Anti-Corruption

  3. Beneficial Ownership Register

    AM0037, 2018, Access to Information

  4. Modernization of Community Website

    AM0038, 2018, E-Government

  5. State Water Cadastre

    AM0039, 2018, E-Government

  6. Land Cadastre

    AM0040, 2018, E-Government

  7. Integrated Social Services

    AM0041, 2018, Access to Information

  8. Unified Information System for Management of Education

    AM0042, 2018, Access to Information

  9. Exploring Medical Assistance Program

    AM0043, 2018, E-Government

  10. Platform for Submitting Petitions

    AM0044, 2018, E-Government

  11. Public Service Dashboard

    AM0045, 2018, E-Government

  12. State Travel Transparency

    AM0027, 2016, E-Government

  13. Accountability for Grants of the Government

    AM0028, 2016, Anti-Corruption

  14. Transparency of the State Budget

    AM0029, 2016, Access to Information

  15. "Open Data" in Official Declaration:

    AM0030, 2016, Access to Information

  16. Portal for Community Decisions.

    AM0031, 2016, Capacity Building

  17. Accountability Licensing

    AM0032, 2016, Capacity Building

  18. Accessibility of Integrated Social Services

    AM0033, 2016, E-Government

  19. "One-Stop-Shop" Pilot Project Within Military Registration Offices

    AM0034, 2016, Capacity Building

  20. Digitization and publication of data in the “Republican Geological Fund” SNCO

    AM0016, 2014, Access to Information

  21. Ensuring Transparency in Mining

    AM0017, 2014, Anti-Corruption

  22. Ensuring Public Awareness About Health Care Financing

    AM0018, 2014, E-Government

  23. Ensuring Transparency of Asset and Income Declarations of the RA High-Ranking Officials

    AM0019, 2014, Anti-Corruption

  24. Online Broadcasting of the State Procurement Appeals Board Sessions

    AM0020, 2014, Anti-Corruption

  25. Community Microsurvey Introduction in 10 Communities

    AM0021, 2014, E-Government

  26. Ensuring Open, Transparent, Participatory and Accountable Process of State Policies and Legislative Reforms

    AM0022, 2014, E-Government

  27. Public Awareness on the Lawmaking Activity of State Governance Bodies

    AM0023, 2014, E-Government

  28. Ensuring Transparency of the Election of Governing Boards of the RA General Secondary Education Institutions and of the Annual Budget Planning and Expenses of Ra General Secondary Education Institutions

    AM0024, 2014, Education

  29. Knowledge and Capacity Building of Public Servants in the Freedom of Information and Anticorruption Field

    AM0025, 2014, Access to Information

  30. Ensuring Transparency of Local Self Government Bodies of Large Communities

    AM0026, 2014, E-Government

  31. Reviewing the Regulatory Normative Legal Acts (Regulatory Guillotine Project)

    AM0001, 2012, Legislation & Regulation

  32. Improving Internal Audit System for the Public Sector

    AM0002, 2012, Anti-Corruption

  33. Improving Procurement Procedures

    AM0003, 2012, Anti-Corruption

  34. Improving Budget Planning and Reporting Systems Through Full Utilization of Program Budgeting

    AM0004, 2012, Anti-Corruption

  35. Promoting Transparency and Objectiveness in Tax Administration

    AM0005, 2012, Anti-Corruption

  36. Fight Against Corruption

    AM0006, 2012, Anti-Corruption

  37. Introduction of a Unified Payment System (Portal)

    AM0007, 2012, E-Government

  38. State Car Inspection Improvements

    AM0008, 2012, Infrastructure & Transport

  39. Implementation of an Electronic System for Consular Services

    AM0009, 2012, Citizenship & Immigration

  40. Implementation of Mail-Armenia System

    AM0010, 2012, Citizenship & Immigration

  41. Introduction of e-Statistics System

    AM0011, 2012, E-Government

  42. Introduction of e-Documentation Sharing System in Urban Communities

    AM0012, 2012, E-Government

  43. Ensuring Transparency of Asset Declarations

    AM0013, 2012, Anti-Corruption

  44. Standardization of Offical Websites Content

    AM0014, 2012, Access to Information

  45. Improvement of Knowledge and Skills of Public Servants on Access to Information

    AM0015, 2012, Access to Information

Open Government Partnership