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Electronic Public Services (AZ0054)



Action Plan: Azerbaijan Action Plan 2020-2022

Action Plan Cycle: 2020

Status: Active


Lead Institution: NA

Support Institution(s): NA

Policy Areas

Access to Justice, E-Government, Judiciary, Justice, Legislation & Regulation, Social Accountability

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Pending IRM Review

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review


-Putting in place necessary arrangements to extend the possibility of obtaining in electronic format documents required for the provision of public services, as well as to extend the possibility of submitting those documents electronically to government agencies

-Establishing in the sectoral regulatory legal acts of the principle that if the document or information required for the provision of public services is available to another government agency, that document or information is obtained from the relevant government agency via Electronic Government Information System without requesting the citizen to submit it, also increasing the number of e-services based on this principle

-Improving of electronic admission process of citizen appeals by local executive bodies, as well as measures to increase the number of e-services provided by local authorities

-Carrying out of annual generalizations on court decisions that quashed acts of public authorities, as well as recognized actions or inactions of public officials as unlawful, and submitting these generalizations to the relevant state authorities

-Creating of a mechanism for improvement of public services based on the results of the assessment of these services on the basis of the ASAN Service Index

-İmproving of the mechanism of preliminary registration of housing rights in uncompleted multistoried buildings, creation of possibility for real-time verification of rights for the apartments in such buildings through the online resource

-Improving of E-Government infrastructure and increasing the number of information systems and resources integrated to E-Government Information System

-Taking measures to enhance the functionality of the "Electronic Court" information system, ensuring the application of the system in courts throughout the country

-Increasing the number of electronic services provided to individuals and legal entities through the "Electronic Notary" and "Electronic Execution" information systems

-Creation of an electronic public service that allows the person to verify the data related to him and stored in the information resources of state bodies

-Research on the implementation of the "smart city" concept and identification of opportunities for pilot project implementation

-Creation of an electronic portal and appropriate mobile application for submission of complaints to the relevant government agencies on electronic map of complaints regarding current repair, renovation and cleanliness of public utilities, road, transport problems and infrastructure, application of pilot project in Baku


  1. Government Corruption Prevention

    AZ0051, 2020, Anti-Corruption

  2. Budget Transparency

    AZ0052, 2020, Anti-Corruption

  3. Combating Money Laundering and Terrorism Finance

    AZ0053, 2020, Anti-Corruption

  4. Electronic Public Services

    AZ0054, 2020, Access to Justice

  5. Expanding CSO Activity

    AZ0055, 2020, Civic Space

  6. Publication of Data and Information

    AZ0056, 2020, Access to Information

  7. Transparent Local Government

    AZ0057, 2020, E-Government

  8. Private Sector Accountability

    AZ0058, 2020, Capacity Building

  9. Transparent Public Utility Service

    AZ0059, 2020, E-Government

  10. Improvement of Electronic Services

    AZ0038, 2016, Capacity Building

  11. Ensuring the Acquisition of Information

    AZ0039, 2016, Access to Information

  12. Improving the Functioning of the Unified Electronic Base of Normative Legal Acts

    AZ0040, 2016, Capacity Building

  13. Supporting the Activities of the Civil Society Members

    AZ0041, 2016, Anti-Corruption

  14. Expansion of Public Participation

    AZ0042, 2016, Capacity Building

  15. Ensuring Financial Transparency

    AZ0043, 2016, Capacity Building

  16. Ensuring Transparency in Admission to the Municipality Service

    AZ0044, 2016, Capacity Building

  17. Awareness Raising of the Municipality Servants About the Ethic Rules of Conduct and Increasing Their Professionalism

    AZ0045, 2016, Anti-Corruption

  18. Increasing Transparency in Extractive Industries

    AZ0046, 2016, Anti-Corruption

  19. Measures in the Field of Prevention of Corruption and Improvement of Legislation

    AZ0047, 2016, Anti-Corruption

  20. Increasing Transparency and Responsibility in Private Sector

    AZ0048, 2016, Anti-Corruption

  21. Awareness and Cooperation

    AZ0049, 2016, Anti-Corruption

  22. Monitoring of Implementation of Action Plan and Organization of Control

    AZ0050, 2016, Anti-Corruption

  23. Access to Necessary Information for Taxpayers

    AZ0028, 2012, Fiscal Openness

  24. Tax Transparency

    AZ0029, 2012, Fiscal Openness

  25. Electronic Payment of Taxes

    AZ0030, 2012, E-Government

  26. Implementation of the Extractive Industry Transparency Initiative

    AZ0031, 2012, Anti-Corruption

  27. Disclosure of Income from Extractive Industries

    AZ0032, 2012, Anti-Corruption

  28. Disclosure of Annual EITI Reports

    AZ0033, 2012, Anti-Corruption

  29. Disclosure of the Evaluation of OGP National Action Plan

    AZ0034, 2012, Capacity Building

  30. Dissemination of Educational Material on OGP

    AZ0035, 2012, Capacity Building

  31. Continued Implementation of OGP Commitments

    AZ0036, 2012,

  32. Financial Support to Civil Society for Open Government Initiatives

    AZ0037, 2012, Capacity Building

  33. Institutional Framework

    AZ0001, 2012, Access to Information

  34. Training for Civil Servants

    AZ0002, 2012, Access to Information

  35. Office of the Commissioner for Human Rights

    AZ0003, 2012, Access to Information

  36. Updates to State Institutions’ Websites

    AZ0004, 2012, E-Government

  37. Posting of Annual Reports on Websites

    AZ0005, 2012, E-Government

  38. Public Communication Events

    AZ0006, 2012, Media & Telecommunications

  39. Reader-Friendly Versions of Legislation

    AZ0007, 2012, Open Parliaments

  40. Internet Resources About State Programmes

    AZ0008, 2012, E-Government

  41. Common, Minimum Standards for State Websites

    AZ0009, 2012, E-Government

  42. Cabinet of Ministers’Reports

    AZ0010, 2012, Capacity Building

  43. State Register for Legislation

    AZ0011, 2012, E-Government

  44. Civil Society Involvement in Draft Legislation and Public Hearings

    AZ0012, 2012, Local Commitments

  45. Public Councils

    AZ0013, 2012, Public Participation

  46. Public Participation Through Webpages

    AZ0014, 2012, Capacity Building

  47. “Open Door” Citizen Forums

    AZ0015, 2012, Capacity Building

  48. Evaluation of E-Services

    AZ0016, 2012, E-Government

  49. Annual Public Presentations on E-Services

    AZ0017, 2012, Capacity Building

  50. United System of Electronic Information Exchange

    AZ0018, 2012,

  51. Improved Electronic Payments

    AZ0019, 2012, E-Government

  52. Access Toe-Services in the Region

    AZ0020, 2012, E-Government

  53. Legal and Institutional Framework for State Financial Control

    AZ0021, 2012, Legislation & Regulation

  54. Accountability and Transparency of State Financial Control Institutions

    AZ0022, 2012, Fiscal Openness

  55. Use of Information Technologies in State Financial Control

    AZ0023, 2012, E-Government

  56. State Financial Control Databases

    AZ0024, 2012, E-Government

  57. Disclosure of Financial Reports

    AZ0025, 2012, Fiscal Openness

  58. Oversight of Local Budgets

    AZ0026, 2012, Fiscal Openness

  59. Reports on Annual Budget Implementation

    AZ0027, 2012, E-Government

Open Government Partnership