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Colombia

Better Service to Citizens (CO0007)

Overview

At-a-Glance

Action Plan: Colombia Action Plan 2014-2015

Action Plan Cycle: 2012

Status: Inactive

Institutions

Lead Institution: Alta Consejería para el Buen Gobierno y la Eficiencia Administrativa

Support Institution(s): Departamento Nacional de Planeación, Departamento Administrativo de la Función Pública

Policy Areas

E-Government, Public Service Delivery, Subnational

IRM Review

IRM Report: Colombia Progress Report 2012-2013

Starred: No

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Not Relevant

Potential Impact:

Implementation i

Completion:

Description

Colombia cuenta con una política publica de servicio al ciudadano que se encuentra en revisión, la cual busca implementar mejores estándares de atención al ciudadano y el uso de mecanismos no presenciales con base en las nuevas tecnologías. Se mejorará la relación nación- territorio a partir del establecimiento de centros de servicios, los cuales integraran toda la oferta nacional en un solo lugar. Para la puesta en marcha de estos centros, se realizarán proyectos pilotos en municipios donde haya mayor confluencia de servicios nacionales.

Commitments

  1. Territorializing Guidelines Sexual Violence Prevention in Women and Girls

    CO0057, 2017, Capacity Building

  2. Citizen Participation in the Consolidation of Community Justice Component of the System of Justice Statistics (Sej)

    CO0058, 2017, Capacity Building

  3. Citizen Participation in the Normative Production of the Executive Branch

    CO0059, 2017, E-Government

  4. Implement the Citizen Observatory as a Tool for Citizen Service Optimization

    CO0060, 2017, Capacity Building

  5. Strengthening Intersectoral Committee for Environmental Democracy (MIDA)

    CO0061, 2017, Environment and Climate

  6. Citizen Participation in the Establishment, Implementation and Social Control of the Commitments Made by the Ministry of Mines and Energy and Stakeholders

    CO0062, 2017, Extractive Industries

  7. Social Control to Maintenance and Conservation of Tertiary Roads

    CO0063, 2017, E-Government

  8. Implementation of the Integrated Information System for Post-Conflict (SIIPO)

    CO0064, 2017, E-Government

  9. Digital Citizens Talking About Public

    CO0065, 2017, E-Government

  10. Publication of the Actual Implementation of the Budgets of National Order in the Economic Transparency Portal (Tep) and Citizen Monitoring Scheme

    CO0066, 2017, E-Government

  11. Participation of Children, Adolescents (NNA) and Communities for Transparency in the Management of the Colombian Institute of Family Welfare

    CO0067, 2017, Capacity Building

  12. Promoting Access to Information Through Citizen Services in the Deployment of the Integrated Police Transparency Policy

    CO0068, 2017, Capacity Building

  13. System Management Information Public Employment (SIGEP)

    CO0069, 2017, E-Government

  14. Strategy Transparency and Citizen Participation in the National Civil Service Commission

    CO0070, 2017, Capacity Building

  15. Building Trust and Strengthening Transparency and Accountability in the Council of State

    CO0071, 2017, Capacity Building

  16. Access to Information and Participation to Influence Legislative Decision Making

    CO0072, 2017, Capacity Building

  17. Strengthening Regional and Youth Participation

    CO0073, 2017, E-Government

  18. Design of Early Warning System (SAT) on Corruption and Mismanagement

    CO0074, 2017, Anti-Corruption Institutions

  19. Encourage Citizen Participation Through Educational Strategies and Visibility for Opening Information

    CO0075, 2017, Capacity Building

  20. Design and Implement Public Policy of Open Government Departmental

    CO0076, 2017, Capacity Building

  21. Open and Publish Selected Information Together with Citizens Organized Format Open Data

    CO0077, 2017, E-Government

  22. Open Council Bogotá

    CO0078, 2017, Capacity Building

  23. Promote and Strengthen the Process of Accountability in the 20 Localities of the Capital District

    CO0079, 2017, Capacity Building

  24. Articulation of a Network of Actors Involved in Monitoring, Dissemination and Feedback from Recruitment Processes

    CO0080, 2017, E-Government

  25. Coordination with Public Entities - Private Partnerships for Data Exchange and Transfer of Knowledge on Gender

    CO0081, 2017, E-Government

  26. Support Transparency Law - National Institutions

    CO0028, 2015, Education

  27. Raising in Plain Language Use in Energy Sector of Social Inclusion and Modification of Protocols Citizen Services

    CO0029, 2015, Capacity Building

  28. Simplicity Laboratories

    CO0030, 2015, Capacity Building

  29. Cycles Opening of Information in the Sectors of Education, Health, Environment, Justice and Social Inclusion

    CO0031, 2015, Education

  30. More Transparency in Public Procurement

    CO0032, 2015, Capacity Building

  31. Starred commitment Access to Information for People with Disabilities

    CO0033, 2015, Capacity Building

  32. Renmesas Work and Technical Assistance for Accountability in the Justiciadición Account of the Judicial Branch and More Information on Justice Services

    CO0034, 2015, Capacity Building

  33. Starred commitment LegalApp: Interaction and Management Services Information Sources for Justice Sector

    CO0035, 2015, E-Government

  34. Starred commitment Medicines and Health Technologies Transparent

    CO0036, 2015, Anti-Corruption Institutions

  35. LegalApp: Interaction and Management Services Information Sources for Justice Sector

    CO0037, 2015, E-Government

  36. Technical Assistance to Support and Education Secretariats Country

    CO0038, 2015, Capacity Building

  37. Environmental Information System

    CO0039, 2015, E-Government

  38. Citizen Participation and Accountability in the Extractive Sector

    CO0040, 2015, Capacity Building

  39. Antioquia Transparent

    CO0041, 2015, Audits and Controls

  40. Strengthen Citizen Participation

    CO0042, 2015, Gender

  41. Departmental Consultative Shaping Tables of Black Communities, Afro, Raizal and Palenquera

    CO0043, 2015, Marginalized Communities

  42. Actions of Dialogue with Citizenship to Strengthen Participation and Accountability

    CO0044, 2015, Capacity Building

  43. Map Investments

    CO0045, 2015, E-Government

  44. Starred commitment Citizen Participation in Transparency and Royalties

    CO0046, 2015, Audits and Controls

  45. Better Land Management

    CO0047, 2015, Anti-Corruption Institutions

  46. Social Map

    CO0048, 2015, E-Government

  47. Environmental Public Expenditure Management

    CO0049, 2015, Audits and Controls

  48. Starred commitment Prioritization Automation Services Procedures and Citizens with Contributions

    CO0050, 2015, Capacity Building

  49. Integrated Service Centers (Si Presencial)

    CO0051, 2015, Marginalized Communities

  50. Online Procedures - Yes Virtual

    CO0052, 2015, E-Government

  51. Starred commitment State Council

    CO0053, 2015, E-Government

  52. Starred commitment Historical Memory of the Internal Armed Conflict

    CO0054, 2015, Human Rights

  53. Free Women from Violence and Discrimination

    CO0055, 2015, Gender

  54. Participatory Construction of Public Policy LGBTI

    CO0056, 2015, Gender

  55. Government Online

    CO0001, 2012, E-Government

  56. Open Data

    CO0002, 2012, E-Government

  57. Higher Quality in Education

    CO0003, 2012, Capacity Building

  58. Higher Quality Health

    CO0004, 2012, Capacity Building

  59. Utilities Regulation

    CO0005, 2012, E-Government

  60. Consumer Protection

    CO0006, 2012, E-Government

  61. Better Service to Citizens

    CO0007, 2012, E-Government

  62. Starred commitment More Efficient Entities

    CO0008, 2012, E-Government

  63. Starred commitment Bill on Access to Public Information

    CO0009, 2012, Legislation & Regulation

  64. Mechanisms for Citizen Participation

    CO0010, 2012, Capacity Building

  65. Monitoring Citizen Participation

    CO0011, 2012, Public Participation

  66. Capacity Building to Citizens

    CO0012, 2012, Capacity Building

  67. Government Open to Territorial Level

    CO0013, 2012, OGP

  68. Language Clear to Citizens and Quality of Information

    CO0014, 2012, Capacity Building

  69. State Portal

    CO0015, 2012, E-Government

  70. Improve the Performance and Accountability of Government

    CO0016, 2012, E-Government

  71. Policy Against Corruption

    CO0017, 2012, Anti-Corruption Institutions

  72. Starred commitment Observatory Fight Against Corruption

    CO0018, 2012, Anti-Corruption Institutions

  73. Information More Transparent Justice System

    CO0019, 2012, E-Government

  74. Policy Guidelines and Status of Citizen Participation

    CO0020, 2012, Capacity Building

  75. Participation in Policy Making

    CO0021, 2012, Public Participation

  76. Efficient Shopping

    CO0022, 2012, Capacity Building

  77. Economic Transparency Portal

    CO0023, 2012, E-Government

  78. Control Online

    CO0024, 2012, Audits and Controls

  79. Starred commitment Royalties and Transparency Initiative Extractive Industries: Eiti

    CO0025, 2012, Extractive Industries

  80. Monitoring Plan for Investments in "Utilities"

    CO0026, 2012, Water and Sanitation

  81. Alliance Government, Private Sector and Civil Society

    CO0027, 2012, Civic Space