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Colombia

Better Service to Citizens (CO0007)

Overview

At-a-Glance

Action Plan: Colombia Action Plan 2014-2015

Action Plan Cycle: 2012

Status: Inactive

Institutions

Lead Institution: Alta Consejería para el Buen Gobierno y la Eficiencia Administrativa

Support Institution(s): Departamento Nacional de Planeación, Departamento Administrativo de la Función Pública

Policy Areas

E-Government, Local Commitments

IRM Review

IRM Report: Colombia Progress Report 2012-2013

Starred: No

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Not Relevant

Potential Impact:

Implementation i

Completion:

Description

Colombia cuenta con una política publica de servicio al ciudadano que se encuentra en revisión, la cual busca implementar mejores estándares de atención al ciudadano y el uso de mecanismos no presenciales con base en las nuevas tecnologías. Se mejorará la relación nación- territorio a partir del establecimiento de centros de servicios, los cuales integraran toda la oferta nacional en un solo lugar. Para la puesta en marcha de estos centros, se realizarán proyectos pilotos en municipios donde haya mayor confluencia de servicios nacionales.

Commitments

  1. Open data against corruption

    CO0082, 2020, Access to Information

  2. Open collaboration for easy and corruption-free procedures

    CO0083, 2020, E-Government

  3. Environmental Information System (SIAC)

    CO0084, 2020, Access to Information

  4. Transparency in Public Finances

    CO0085, 2020, Access to Information

  5. Social Control of COVID-19 Investment Projects

    CO0086, 2020, E-Government

  6. Open Data Platform - Bidding Bank of the Mayor's Office of Palmira

    CO0087, 2020, Access to Information

  7. Active Transparency Strategy of the Mayor's Office of Yumbo

    CO0088, 2020, Access to Information

  8. Democratization of local development

    CO0089, 2020, Access to Information

  9. Open Government Strategy of the Mayor's Office of Cali

    CO0090, 2020, Access to Information

  10. Follow-up to the Departmental Development Plan of the Government of Boyacá

    CO0091, 2020, E-Government

  11. School of Open Government and Valle del Cauca Government Dialogues

    CO0092, 2020, Capacity Building

  12. Active transparency and open data of Valle del Cauca

    CO0093, 2020, Access to Information

  13. Gender Inclusion in Access to Information

    CO0094, 2020, Access to Information

  14. Digital transformation for Constitutional Court procedures

    CO0095, 2020, Access to Information

  15. Transparency and accountability in the Council of State

    CO0096, 2020, Access to Information

  16. Territorializing Guidelines Sexual Violence Prevention in Women and Girls

    CO0057, 2017, Capacity Building

  17. Citizen Participation in the Consolidation of Community Justice Component of the System of Justice Statistics (Sej)

    CO0058, 2017, Access to Justice

  18. Citizen Participation in the Normative Production of the Executive Branch

    CO0059, 2017, E-Government

  19. Implement the Citizen Observatory as a Tool for Citizen Service Optimization

    CO0060, 2017, Capacity Building

  20. Strengthening Intersectoral Committee for Environmental Democracy (MIDA)

    CO0061, 2017, Environment and Climate

  21. Citizen Participation in the Establishment, Implementation and Social Control of the Commitments Made by the Ministry of Mines and Energy and Stakeholders

    CO0062, 2017, Anti-Corruption

  22. Social Control to Maintenance and Conservation of Tertiary Roads

    CO0063, 2017, E-Government

  23. Implementation of the Integrated Information System for Post-Conflict (SIIPO)

    CO0064, 2017, E-Government

  24. Digital Citizens Talking About Public

    CO0065, 2017, Access to Information

  25. Publication of the Actual Implementation of the Budgets of National Order in the Economic Transparency Portal (Tep) and Citizen Monitoring Scheme

    CO0066, 2017, E-Government

  26. Participation of Children, Adolescents (NNA) and Communities for Transparency in the Management of the Colombian Institute of Family Welfare

    CO0067, 2017, Capacity Building

  27. Promoting Access to Information Through Citizen Services in the Deployment of the Integrated Police Transparency Policy

    CO0068, 2017, Capacity Building

  28. System Management Information Public Employment (SIGEP)

    CO0069, 2017, E-Government

  29. Strategy Transparency and Citizen Participation in the National Civil Service Commission

    CO0070, 2017, Capacity Building

  30. Building Trust and Strengthening Transparency and Accountability in the Council of State

    CO0071, 2017, Access to Justice

  31. Access to Information and Participation to Influence Legislative Decision Making

    CO0072, 2017, Capacity Building

  32. Strengthening Regional and Youth Participation

    CO0073, 2017, E-Government

  33. Design of Early Warning System (SAT) on Corruption and Mismanagement

    CO0074, 2017, Anti-Corruption

  34. Encourage Citizen Participation Through Educational Strategies and Visibility for Opening Information

    CO0075, 2017, Access to Information

  35. Design and Implement Public Policy of Open Government Departmental

    CO0076, 2017, Capacity Building

  36. Open and Publish Selected Information Together with Citizens Organized Format Open Data

    CO0077, 2017, Access to Information

  37. Open Council Bogotá

    CO0078, 2017, Capacity Building

  38. Promote and Strengthen the Process of Accountability in the 20 Localities of the Capital District

    CO0079, 2017, Capacity Building

  39. Articulation of a Network of Actors Involved in Monitoring, Dissemination and Feedback from Recruitment Processes

    CO0080, 2017, Anti-Corruption

  40. Coordination with Public Entities - Private Partnerships for Data Exchange and Transfer of Knowledge on Gender

    CO0081, 2017, E-Government

  41. Support Transparency Law - National Institutions

    CO0028, 2015, Access to Information

  42. Raising in Plain Language Use in Energy Sector of Social Inclusion and Modification of Protocols Citizen Services

    CO0029, 2015, Capacity Building

  43. Simplicity Laboratories

    CO0030, 2015, Capacity Building

  44. Cycles Opening of Information in the Sectors of Education, Health, Environment, Justice and Social Inclusion

    CO0031, 2015, Access to Information

  45. More Transparency in Public Procurement

    CO0032, 2015, Access to Information

  46. Starred commitment Access to Information for People with Disabilities

    CO0033, 2015, Access to Information

  47. Renmesas Work and Technical Assistance for Accountability in the Justiciadición Account of the Judicial Branch and More Information on Justice Services

    CO0034, 2015, Access to Justice

  48. Starred commitment LegalApp: Interaction and Management Services Information Sources for Justice Sector

    CO0035, 2015, Access to Justice

  49. Starred commitment Medicines and Health Technologies Transparent

    CO0036, 2015, Anti-Corruption

  50. LegalApp: Interaction and Management Services Information Sources for Justice Sector

    CO0037, 2015, Access to Information

  51. Technical Assistance to Support and Education Secretariats Country

    CO0038, 2015, Access to Information

  52. Environmental Information System

    CO0039, 2015, Access to Information

  53. Citizen Participation and Accountability in the Extractive Sector

    CO0040, 2015, Anti-Corruption

  54. Antioquia Transparent

    CO0041, 2015, Anti-Corruption

  55. Strengthen Citizen Participation

    CO0042, 2015, Fiscal Openness

  56. Departmental Consultative Shaping Tables of Black Communities, Afro, Raizal and Palenquera

    CO0043, 2015, Local Commitments

  57. Actions of Dialogue with Citizenship to Strengthen Participation and Accountability

    CO0044, 2015, Capacity Building

  58. Map Investments

    CO0045, 2015, Anti-Corruption

  59. Starred commitment Citizen Participation in Transparency and Royalties

    CO0046, 2015, Anti-Corruption

  60. Better Land Management

    CO0047, 2015, Access to Information

  61. Social Map

    CO0048, 2015, Access to Information

  62. Environmental Public Expenditure Management

    CO0049, 2015, Anti-Corruption

  63. Starred commitment Prioritization Automation Services Procedures and Citizens with Contributions

    CO0050, 2015, Capacity Building

  64. Integrated Service Centers (Si Presencial)

    CO0051, 2015, Marginalized Communities

  65. Online Procedures - Yes Virtual

    CO0052, 2015, Access to Justice

  66. Starred commitment State Council

    CO0053, 2015, Access to Justice

  67. Starred commitment Historical Memory of the Internal Armed Conflict

    CO0054, 2015, Human Rights

  68. Free Women from Violence and Discrimination

    CO0055, 2015, Gender

  69. Participatory Construction of Public Policy LGBTI

    CO0056, 2015, Gender

  70. Government Online

    CO0001, 2012, E-Government

  71. Open Data

    CO0002, 2012, Access to Information

  72. Higher Quality in Education

    CO0003, 2012, Capacity Building

  73. Higher Quality Health

    CO0004, 2012, Capacity Building

  74. Utilities Regulation

    CO0005, 2012, E-Government

  75. Consumer Protection

    CO0006, 2012, E-Government

  76. Better Service to Citizens

    CO0007, 2012, E-Government

  77. Starred commitment More Efficient Entities

    CO0008, 2012, E-Government

  78. Starred commitment Bill on Access to Public Information

    CO0009, 2012, Access to Information

  79. Mechanisms for Citizen Participation

    CO0010, 2012, Capacity Building

  80. Monitoring Citizen Participation

    CO0011, 2012, Public Participation

  81. Capacity Building to Citizens

    CO0012, 2012, Capacity Building

  82. Government Open to Territorial Level

    CO0013, 2012, Local Commitments

  83. Language Clear to Citizens and Quality of Information

    CO0014, 2012, Capacity Building

  84. State Portal

    CO0015, 2012, E-Government

  85. Improve the Performance and Accountability of Government

    CO0016, 2012, E-Government

  86. Policy Against Corruption

    CO0017, 2012, Anti-Corruption

  87. Starred commitment Observatory Fight Against Corruption

    CO0018, 2012, Anti-Corruption

  88. Information More Transparent Justice System

    CO0019, 2012, Access to Justice

  89. Policy Guidelines and Status of Citizen Participation

    CO0020, 2012, Capacity Building

  90. Participation in Policy Making

    CO0021, 2012, Public Participation

  91. Efficient Shopping

    CO0022, 2012, Anti-Corruption

  92. Economic Transparency Portal

    CO0023, 2012, E-Government

  93. Control Online

    CO0024, 2012, Anti-Corruption

  94. Starred commitment Royalties and Transparency Initiative Extractive Industries: Eiti

    CO0025, 2012, Anti-Corruption

  95. Monitoring Plan for Investments in "Utilities"

    CO0026, 2012, Public Service Delivery

  96. Alliance Government, Private Sector and Civil Society

    CO0027, 2012, Civic Space

Open Government Partnership