Citizen Self-Services: Increasing the Use of User Ratings in the Citizen’s Port Borger.Dk (DK0006)
Overview
At-a-Glance
Action Plan: Denmark Action Plan 2012
Action Plan Cycle: 2012
Status:
Institutions
Lead Institution: Agency for Digitisation (AFD)
Support Institution(s): Borger.dk
Policy Areas
Public ParticipationIRM Review
IRM Report: Denmark IRM Progress Report 2012-2013
Early Results: No IRM Data
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): Low
Implementation i
Description
The public citizens’ portal borger.dk will implement user assessment and comment functionality on self-service solutions and other content in the portal. The goal is to utilise user inputs as a support for the continuous improvement of borger.dk and related services, including services provided by third parties. Ratings and comments will be made available for public authorities, ICT developers and citizens to drive and support innovation.
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