Citizen Self-Services: Binding Guidelines for Self-Service Solutions (DK0011)
Overview
At-a-Glance
Action Plan: Denmark Action Plan 2012
Action Plan Cycle: 2012
Status:
Institutions
Lead Institution: Agency for Digitisation (AFD)
Support Institution(s): Borger.dk
Policy Areas
Capacity BuildingIRM Review
IRM Report: Denmark IRM Progress Report 2012-2013
Early Results: No IRM Data
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): Low
Implementation i
Description
The public sector must exploit digital technologies to provide citizens with easy-to-use and efficient self-service solutions. To support the improvement of existing solutions and the development of new user-friendly solutions a set of guidelines on usability, accessibility, language, design, security, and the re-use of data will be published in 2012.
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