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Citizen Self-Services: Peer-To-Peer Learning Programmes to Help Citizens Use Digital Self-Service (DK0013)



Action Plan: Denmark Action Plan 2012

Action Plan Cycle: 2012

Status: Inactive


Lead Institution: Agency for Digitisation (AFD)

Support Institution(s):

Policy Areas

Capacity Building, E-Government

IRM Review

IRM Report: Denmark IRM Progress Report 2012-2013

Starred: No

Early Results: No IRM Data

Design i

Verifiable: Yes

Relevant to OGP Values: Not Relevant

Potential Impact:

Implementation i



In collaboration with public libraries, community groups and volunteers, e.g. under the auspices of the Senior Citizens Association, information and peer-to-peer learning programmes will be implemented to help citizens and businesses obtain basic computer skills and learn to use digital self-service. Supporting the government’s goal of “full digitisation” for citizens in 2015 and for businesses in 2013, new target groups can be reached, and information and guidance can be provided in various ways which match those groups’ needs through a broad collaborative effort.


Open Government Partnership