Citizen Self-Services: Peer-To-Peer Learning Programmes to Help Citizens Use Digital Self-Service (DK0013)
Overview
At-a-Glance
Action Plan: Denmark Action Plan 2012
Action Plan Cycle: 2012
Status:
Institutions
Lead Institution: Agency for Digitisation (AFD)
Support Institution(s): Borger.dk
Policy Areas
Capacity BuildingIRM Review
IRM Report: Denmark IRM Progress Report 2012-2013
Early Results: No IRM Data
Design i
Verifiable: Yes
Relevant to OGP Values: No
Ambition (see definition): Low
Implementation i
Description
In collaboration with public libraries, community groups and volunteers, e.g. under the auspices of the Senior Citizens Association, information and peer-to-peer learning programmes will be implemented to help citizens and businesses obtain basic computer skills and learn to use digital self-service. Supporting the government’s goal of “full digitisation” for citizens in 2015 and for businesses in 2013, new target groups can be reached, and information and guidance can be provided in various ways which match those groups’ needs through a broad collaborative effort.