Platform for Citizens to Access Data the Government Holds about Them (DK0068)
Overview
At-a-Glance
Action Plan: Denmark Action Plan 2019-2021
Action Plan Cycle: 2019
Status: Active
Institutions
Lead Institution: The Danish Agency for Digitisation
Support Institution(s): State stakeholders involved: Because this involves relevant citizen-oriented data, all ministries are required to contribute to My Overview, with the exception of the Minis-try of Industry, Business and Financial Affairs CSOs, companies, international organisations, working groups: Municipalities, regions and Danish unemployment insurance funds (A-kasser)
Policy Areas
Data Stewardship and Privacy, Digital Governance, E-GovernmentIRM Review
IRM Report: Denmark Design Report 2019-2021
Starred: Pending IRM Review
Early Results: Pending IRM Review
Design i
Verifiable: Yes
Relevant to OGP Values: Access to Information
Implementation i
Completion: Pending IRM Review
Description
What is the social problem that the commitment will address?
The conversion to digital processes since the beginning of the millen-nium has led the Internet to become the main way that Danes inter-face with the public sector. However, it can sometimes be difficult to establish a total overview of what information and personal data that has been collected and is being used by public authorities. It can also be difficult to gain an overview of ongoing cases with the various au-thorities. This can cause confusion for the citizen and unnecessary ad-ministration for the authority. These challenges will be effectively ac-commodated when My Overview is launched.
What does the commitment entail?
My Overview is a personalised, user-friendly page on borger.dk that presents the citizen with a combined digital overview. The most im-portant data that public authorities have about each user will be com-bined in one place. This will present a full overview of ongoing case processing, economic support that has been awarded, outstanding payments, deadlines, agreements with the public sector etc. In other words, My Overview will be an information guide for the citi-zen that will supplement existing authorities’ platforms. Being closely linked to other public authorities, My Overview will ensure that relevant existing data is only presented for the benefit of the citizen.
How will the commitment contrib-ute towards solving the social problem?
Based on citizens’ need to access their own data in a personalised so-lution, My Overview will help to ensure that citizens feel secure about public sector digitisation. Currently citizens are far too frequently un-certain about what information the authorities hold as well as who to contact for an overview of this information. My Overview will allow citi-zens to experience a new and far more manageable way of accessing their own data. As the individual citizen will have easily manageable access to the most important and relevant data, this will mean better clarity and insights, for instance making citizens better able to follow the progress of their own cases. The solution will also send notifica-tions to the citizen about agreements with the public sector, thus mak-ing it easier for the citizen to plan their time, as well as contribute to reduce the failure to attend rate.
Why is this commitment relevant to OGP values?
Open government, access and insight are key elements towards de-veloping trust in public digitisation. My Overview will help to increase transparency between the public sector and citizens by creating a plat-form that will combine the display of already existing data, giving citi-zens an improved overview of their own data. It will thus be easier for citizens to inform the authorities of any information that may be incor-rect or deficient. Interaction and collaboration between citizens and the public sector will be improved as a result, making citizens better able to follow the use and sharing of data in the public sector. My Overview is therefore an important step towards increasing trust in that Digital Denmark is a safe and secure space for the individual.
Additional information
https://www.fm.dk/~/media/files/nyheder/pressemed-delelser/2019/09/aftale-om-regionernes-oekonomi-for-2020.ashx?la=da (page 19)
IRM Midterm Status Summary
5. My overview ("Mit overblik")
Main Objective
"My Overview is a personalised, user-friendly page on borger.dk that presents the citizen with a combined digital overview. The most important data that public authorities have about each user will be combined in one place. This will present a full overview of ongoing case processing, economic support that has been awarded, outstanding payments, deadlines, agreements with the public sector etc. In other words, My Overview will be an information guide for the citizen that will supplement existing authorities' platforms. Being closely linked to other public authorities, My Overview will ensure that relevant existing data is only presented for the benefit of the citizen." [15]
Milestones
My Overview will be implemented in four annual stages leading up to 2023. Below are examples of data that is expected to be available in the particular year/stage.
- Personal and contact information, occupation and benefits
- Health, Schools, housing, economy and tax
- Family Situation, daycare, leisure and culture, and combined overview of agreements with the public sector, deadlines and outstanding payments
- Construction, transport, livestock, fisheries, etc.
Editorial Note: For the complete text of this commitment, please see Denmark's action plan at https://digst.dk/media/21659/ogp-nap-2019-2021-english.pdf, pp. 19-20.
IRM Design Report Assessment | |
Verifiable: | Yes |
Relevant: | Access to Information |
Potential impact: | Minor |
Commitment Analysis
This commitment seeks to create a centralised online platform on http://www.borger.dk, where Danish citizens will be able to access a broader overview of their personal data administered by public institutions, including from across levels of government and different sectors, called 'mit overblik' ("my overview"). It builds on a commitment from Denmark's third action plan (2017-2019), which covered most of the preparatory work for this initiative, including analysis of user needs, development of a reference architecture, and pilots in collaboration with local authorities. [16] "My overview" will be implemented in four stages, and the commitment provides examples of the data expected to be made available during each stage.
The commitment is relevant to the OGP value of access to information, as "my overview" will provide the public with improved access to existing personal data and cases being processed (e.g. economic support) via a user-friendly and individually tailored display. [17]
Currently, Danish citizens do not have access to a centralised overview of the types of data that public institutions hold about them. As a consequence, personal data is not always easy to retrieve, and it can be difficult to identify which institution is responsible for a given case, be it debt health records, or work-related cases. [18] The increasing digitisation of personal information in Denmark has gained much attraction and influenced public trust. According to a 2019 survey carried out by PricewaterhouseCoopers (PwC), only 60 percent of Danes demonstrated trust in public institutions' data management. [19]
If fully implemented, the "my overview" platform could improve citizens' access to their active cases and provide them with an easier way to identify responsible authorities. In addition, it could make it easier for citizens to correct inaccurate information. [20] This is not likely to lead to any direct changes in government practice in- and by itself. However, it may enhance citizens' trust in authorities if the implementing agencies ensure transparency and compliance with the rules and regulations of data protection. The webpage will eventually cover all information stored by public institutions that are relevant to citizens' cases. However, several datasets are expected to be available only in 2023, after the conclusion of the current action plan's 2019-2021 period.
Commitments
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Platform for Citizens to Access Data the Government Holds about Them
DK0068, 2019, Data Stewardship and Privacy
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Oversight Body for Social Services Claims
DK0069, 2019, Access to Justice
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Anonymous Whistleblower Portals for Justice System Employees
DK0070, 2019, Anti-Corruption
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Open National Archives Data
DK0064, 2019, Access to Information
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Open Workplace Health and Safety Data
DK0065, 2019, Access to Information
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Climate Atlas
DK0066, 2019, Access to Information
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Publish Terrain, Climate, and Water Data
DK0067, 2019, Access to Information
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Open Data for Citizens and Media
DK0050, 2017, Access to Information
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Data Registers on a Shared Public Distribution Platform
DK0051, 2017, E-Government
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Information Portal for Day-Care Facilities
DK0052, 2017, E-Government
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Open Data and Smart City Forum
DK0053, 2017, Access to Information
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Open Data DK
DK0054, 2017, Access to Information
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Overview of Own Cases and Benefits
DK0055, 2017, E-Government
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Nationwide Deployment of Telemedicine
DK0056, 2017, E-Government
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My Log
DK0057, 2017, E-Government
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Civil Society National Strategy
DK0058, 2017, Marginalized Communities
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Report a Rule
DK0059, 2017, E-Government
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OGP Forum
DK0060, 2017, Public Participation
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Denmark’S Country Program for Uganda
DK0061, 2017, Aid
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The 18Th International Anti-Corruption Conference
DK0062, 2017, Anti-Corruption
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IATI (International Aid Transparency Initiative)
DK0063, 2017, Access to Information
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Service Check of Local Government Consultations
DK0034, 2014, Public Participation
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Call on All Municipalities to Facilitate Advance Voting
DK0035, 2014, Anti-Corruption
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Letter of Invitation to First-Time Voters Urging Them to Vote
DK0036, 2014, Anti-Corruption
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User Friendliness Requirements Regarding Digital Self-Service Solutions
DK0037, 2014, Capacity Building
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Plan for Inclusion During the Transition to Digital Communication
DK0038, 2014, Capacity Building
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Common Public Sector Digital Communication Campaign
DK0039, 2014, Capacity Building
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Principles for Collaboration on the Modernisation of the Public Sector as Well as the Establishment of a Centre for Public Innovation
DK0040, 2014, Capacity Building
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“Free Municipality” Pilot Projects
DK0041, 2014, Subnational
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Recommendations from Growth Teams
DK0042, 2014, Private Sector
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Strategy for Digital Welfare
DK0043, 2014, E-Government
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Implementation of a New Charter for Interaction Between Volunteer Denmark/Associations Denmark and the Public Sector
DK0044, 2014, Civic Space
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“Open Data Innovation Strategy” (ODIS)
DK0045, 2014, Access to Information
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Data Distributor for the Distribution of Basic Data
DK0046, 2014, Access to Information
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Open Government Camp 2014
DK0047, 2014, Capacity Building
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Open Government Assistance to Myanmar
DK0048, 2014, Aid
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Opening Key Public Datasets
DK0049, 2014, Access to Information
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Online Open Government Partnership Community
DK0001, 2012, E-Government
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Online OGP Handbook for Public Authorities and Institutions
DK0002, 2012, E-Government
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Management Labs and New Forms of Co-Operation
DK0003, 2012, Public Participation
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Consultation and Transparency of Development Aid Programmes: Design Aid Programmes
DK0004, 2012, Aid
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Innovate with Aarhus
DK0005, 2012, Capacity Building
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Citizen Self-Services: Increasing the Use of User Ratings in the Citizen’s Port Borger.Dk
DK0006, 2012, E-Government
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Open Government Camp
DK0007, 2012, Public Participation
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Renewed Effort for Open Government Data
DK0008, 2012, Access to Information
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Regional Initiative on Open Data
DK0009, 2012, Access to Information
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Reuse of Open Source Software in the Public Sector
DK0010, 2012, E-Government
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Citizen Self-Services: Binding Guidelines for Self-Service Solutions
DK0011, 2012, Capacity Building
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Citizen Self-Services: Guidance and Information on Accessibility to Digital Solutions
DK0012, 2012, E-Government
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Citizen Self-Services: Peer-To-Peer Learning Programmes to Help Citizens Use Digital Self-Service
DK0013, 2012, Capacity Building
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Citizen Self-Services: Location-Based Content and Re-Use of Content in Borger.Dk
DK0014, 2012, E-Government
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Less Reporting Through Increased Re-Use of Key Data
DK0015, 2012, E-Government
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Mypage” for Businesses
DK0016, 2012, E-Government
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Companies to Be “Born Digitally”
DK0017, 2012, E-Government
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Creating a Mediation and Complaints Institution for Responsible Business Behaviour
DK0018, 2012, Human Rights
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International Human Rights Conference
DK0019, 2012, Human Rights
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Promote Social Responsibility in the Fashion Business
DK0020, 2012, Private Sector
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Reporting on Human Rights and the Climate
DK0021, 2012, Human Rights
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Country by Country Reporting in the Extractive and Forestry Industries
DK0022, 2012, Anti-Corruption
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Legislative Principles for the Digital Age
DK0023, 2012, Legislative
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Consolidated Key Data
DK0024, 2012, E-Government
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App Store for Digital Learning Resources
DK0025, 2012, E-Government
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Preparing a Digital Reform of the Public Welfare Areas
DK0026, 2012, E-Government
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Consultation and Transparency of Development Aid Programmes: Transparency in Aid
DK0027, 2012, Aid
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Tracking Progress of Universities’ Transition to Digital-Only Administrative Communication
DK0028, 2012, Education
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Disclosure of Status Reporting From the National IT Project Council
DK0029, 2012, E-Government
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Overview of Public ICT Architecture
DK0030, 2012, E-Government
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Publication of Educational Materials on the Government’s ICT Project Model
DK0031, 2012, Capacity Building
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Smart Aarhus and Smart Region: Smart Aarhus
DK0032, 2012, E-Government
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Smart Aarhus and Smart Region: Smart Region
DK0033, 2012, E-Government