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Denmark

Platform for Citizens to Access Data the Government Holds about Them (DK0068)

Overview

At-a-Glance

Action Plan: Denmark Action Plan 2019-2021

Action Plan Cycle: 2019

Status: Active

Institutions

Lead Institution: The Danish Agency for Digitisation

Support Institution(s): State stakeholders involved: Because this involves relevant citizen-oriented data, all ministries are required to contribute to My Overview, with the exception of the Minis-try of Industry, Business and Financial Affairs CSOs, companies, international organisations, working groups: Municipalities, regions and Danish unemployment insurance funds (A-kasser)

Policy Areas

Data Stewardship and Privacy, Digital Governance, E-Government

IRM Review

IRM Report: Denmark Design Report 2019-2021

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information

Potential Impact:

Implementation i

Completion: Pending IRM Review

Description

What is the social problem that the commitment will address?
The conversion to digital processes since the beginning of the millen-nium has led the Internet to become the main way that Danes inter-face with the public sector. However, it can sometimes be difficult to establish a total overview of what information and personal data that has been collected and is being used by public authorities. It can also be difficult to gain an overview of ongoing cases with the various au-thorities. This can cause confusion for the citizen and unnecessary ad-ministration for the authority. These challenges will be effectively ac-commodated when My Overview is launched.

What does the commitment entail?
My Overview is a personalised, user-friendly page on borger.dk that presents the citizen with a combined digital overview. The most im-portant data that public authorities have about each user will be com-bined in one place. This will present a full overview of ongoing case processing, economic support that has been awarded, outstanding payments, deadlines, agreements with the public sector etc. In other words, My Overview will be an information guide for the citi-zen that will supplement existing authorities’ platforms. Being closely linked to other public authorities, My Overview will ensure that relevant existing data is only presented for the benefit of the citizen.

How will the commitment contrib-ute towards solving the social problem?
Based on citizens’ need to access their own data in a personalised so-lution, My Overview will help to ensure that citizens feel secure about public sector digitisation. Currently citizens are far too frequently un-certain about what information the authorities hold as well as who to contact for an overview of this information. My Overview will allow citi-zens to experience a new and far more manageable way of accessing their own data. As the individual citizen will have easily manageable access to the most important and relevant data, this will mean better clarity and insights, for instance making citizens better able to follow the progress of their own cases. The solution will also send notifica-tions to the citizen about agreements with the public sector, thus mak-ing it easier for the citizen to plan their time, as well as contribute to reduce the failure to attend rate.

Why is this commitment relevant to OGP values?
Open government, access and insight are key elements towards de-veloping trust in public digitisation. My Overview will help to increase transparency between the public sector and citizens by creating a plat-form that will combine the display of already existing data, giving citi-zens an improved overview of their own data. It will thus be easier for citizens to inform the authorities of any information that may be incor-rect or deficient. Interaction and collaboration between citizens and the public sector will be improved as a result, making citizens better able to follow the use and sharing of data in the public sector. My Overview is therefore an important step towards increasing trust in that Digital Denmark is a safe and secure space for the individual.

Additional information
https://www.fm.dk/~/media/files/nyheder/pressemed-delelser/2019/09/aftale-om-regionernes-oekonomi-for-2020.ashx?la=da (page 19)

IRM Midterm Status Summary

5. My overview ("Mit overblik")

Main Objective

"My Overview is a personalised, user-friendly page on borger.dk that presents the citizen with a combined digital overview. The most important data that public authorities have about each user will be combined in one place. This will present a full overview of ongoing case processing, economic support that has been awarded, outstanding payments, deadlines, agreements with the public sector etc. In other words, My Overview will be an information guide for the citizen that will supplement existing authorities' platforms. Being closely linked to other public authorities, My Overview will ensure that relevant existing data is only presented for the benefit of the citizen." [15]

Milestones

My Overview will be implemented in four annual stages leading up to 2023. Below are examples of data that is expected to be available in the particular year/stage.

  • Personal and contact information, occupation and benefits
  • Health, Schools, housing, economy and tax
  • Family Situation, daycare, leisure and culture, and combined overview of agreements with the public sector, deadlines and outstanding payments
  • Construction, transport, livestock, fisheries, etc.

Editorial Note: For the complete text of this commitment, please see Denmark's action plan at https://digst.dk/media/21659/ogp-nap-2019-2021-english.pdf, pp. 19-20.

IRM Design Report Assessment

Verifiable:

Yes

Relevant:

Access to Information

Potential impact:

Minor

Commitment Analysis
This commitment seeks to create a centralised online platform on http://www.borger.dk, where Danish citizens will be able to access a broader overview of their personal data administered by public institutions, including from across levels of government and different sectors, called 'mit overblik' ("my overview"). It builds on a commitment from Denmark's third action plan (2017-2019), which covered most of the preparatory work for this initiative, including analysis of user needs, development of a reference architecture, and pilots in collaboration with local authorities. [16] "My overview" will be implemented in four stages, and the commitment provides examples of the data expected to be made available during each stage.

The commitment is relevant to the OGP value of access to information, as "my overview" will provide the public with improved access to existing personal data and cases being processed (e.g. economic support) via a user-friendly and individually tailored display. [17]

Currently, Danish citizens do not have access to a centralised overview of the types of data that public institutions hold about them. As a consequence, personal data is not always easy to retrieve, and it can be difficult to identify which institution is responsible for a given case, be it debt health records, or work-related cases. [18] The increasing digitisation of personal information in Denmark has gained much attraction and influenced public trust. According to a 2019 survey carried out by PricewaterhouseCoopers (PwC), only 60 percent of Danes demonstrated trust in public institutions' data management. [19]

If fully implemented, the "my overview" platform could improve citizens' access to their active cases and provide them with an easier way to identify responsible authorities. In addition, it could make it easier for citizens to correct inaccurate information. [20] This is not likely to lead to any direct changes in government practice in- and by itself. However, it may enhance citizens' trust in authorities if the implementing agencies ensure transparency and compliance with the rules and regulations of data protection. The webpage will eventually cover all information stored by public institutions that are relevant to citizens' cases. However, several datasets are expected to be available only in 2023, after the conclusion of the current action plan's 2019-2021 period.

[15] Danish Agency for Digitisation, "The Danish OGP National Action Plan 2019–2021," https://digst.dk/media/21659/ogp-nap-2019-2021-english.pdf
[16] Danish Agency for Digitisation, "The Danish OGP National Action Plan 2017–2019," https://digst.dk/media/17710/16-ogp-handlingsplan-2017-2019-engelsk.pdf
[17] The commitment is not relevant to the OGP value of public accountability, according to OGPs definition: "A commitment that claims to improve accountability, but assumes that merely providing information or data without explaining what mechanism or intervention will translate that information into consequences or change, would not qualify as an accountability commitment.", IRM Procedures Manual, https://www.opengovpartnership.org/documents/irm-procedures-manual/, pp. 48-49.
[18] Theis Lange Olsen, ""Mit Overblik" på vej: Log ind ét sted og se alle det offentliges data om dig", 23 October 2018, https://www.dr.dk/nyheder/politik/mit-overblik-paa-vej-log-ind-et-sted-og-se-alle-det-offentliges-data-om-dig
[19] PwC, "Tillidsbarometeret 2019 – Highlights", https://www.pwc.dk/da/publikationer/2019/tillidsbarometer-2019-digitalisering-data.pdf. 73 percent of respondents trusted digital services such as 'borger.dk' which is the webhost of the commitment's digital solution 'my overview'. Only 55 percent of respondents trusted that public authorities 'store personal data as long as it is necessary or as long as it has been agreed upon'.
[20] Information provided to the IRM during the pre-publication period of for this report by Nina Husfeldt Clasen, Agency for Digitisation.

Commitments

  1. Platform for Citizens to Access Data the Government Holds about Them

    DK0068, 2019, Data Stewardship and Privacy

  2. Oversight Body for Social Services Claims

    DK0069, 2019, Access to Justice

  3. Anonymous Whistleblower Portals for Justice System Employees

    DK0070, 2019, Anti-Corruption

  4. Open National Archives Data

    DK0064, 2019, Access to Information

  5. Open Workplace Health and Safety Data

    DK0065, 2019, Access to Information

  6. Climate Atlas

    DK0066, 2019, Access to Information

  7. Publish Terrain, Climate, and Water Data

    DK0067, 2019, Access to Information

  8. Open Data for Citizens and Media

    DK0050, 2017, Access to Information

  9. Data Registers on a Shared Public Distribution Platform

    DK0051, 2017, E-Government

  10. Information Portal for Day-Care Facilities

    DK0052, 2017, E-Government

  11. Open Data and Smart City Forum

    DK0053, 2017, Access to Information

  12. Open Data DK

    DK0054, 2017, Access to Information

  13. Overview of Own Cases and Benefits

    DK0055, 2017, E-Government

  14. Nationwide Deployment of Telemedicine

    DK0056, 2017, E-Government

  15. My Log

    DK0057, 2017, E-Government

  16. Civil Society National Strategy

    DK0058, 2017, Marginalized Communities

  17. Report a Rule

    DK0059, 2017, E-Government

  18. OGP Forum

    DK0060, 2017, Public Participation

  19. Denmark’S Country Program for Uganda

    DK0061, 2017, Aid

  20. The 18Th International Anti-Corruption Conference

    DK0062, 2017, Anti-Corruption

  21. IATI (International Aid Transparency Initiative)

    DK0063, 2017, Access to Information

  22. Service Check of Local Government Consultations

    DK0034, 2014, Public Participation

  23. Call on All Municipalities to Facilitate Advance Voting

    DK0035, 2014, Anti-Corruption

  24. Letter of Invitation to First-Time Voters Urging Them to Vote

    DK0036, 2014, Anti-Corruption

  25. User Friendliness Requirements Regarding Digital Self-Service Solutions

    DK0037, 2014, Capacity Building

  26. Plan for Inclusion During the Transition to Digital Communication

    DK0038, 2014, Capacity Building

  27. Common Public Sector Digital Communication Campaign

    DK0039, 2014, Capacity Building

  28. Principles for Collaboration on the Modernisation of the Public Sector as Well as the Establishment of a Centre for Public Innovation

    DK0040, 2014, Capacity Building

  29. “Free Municipality” Pilot Projects

    DK0041, 2014, Subnational

  30. Recommendations from Growth Teams

    DK0042, 2014, Private Sector

  31. Strategy for Digital Welfare

    DK0043, 2014, E-Government

  32. Implementation of a New Charter for Interaction Between Volunteer Denmark/Associations Denmark and the Public Sector

    DK0044, 2014, Civic Space

  33. “Open Data Innovation Strategy” (ODIS)

    DK0045, 2014, Access to Information

  34. Data Distributor for the Distribution of Basic Data

    DK0046, 2014, Access to Information

  35. Open Government Camp 2014

    DK0047, 2014, Capacity Building

  36. Open Government Assistance to Myanmar

    DK0048, 2014, Aid

  37. Opening Key Public Datasets

    DK0049, 2014, Access to Information

  38. Online Open Government Partnership Community

    DK0001, 2012, E-Government

  39. Online OGP Handbook for Public Authorities and Institutions

    DK0002, 2012, E-Government

  40. Starred commitment Management Labs and New Forms of Co-Operation

    DK0003, 2012, Public Participation

  41. Consultation and Transparency of Development Aid Programmes: Design Aid Programmes

    DK0004, 2012, Aid

  42. Innovate with Aarhus

    DK0005, 2012, Capacity Building

  43. Citizen Self-Services: Increasing the Use of User Ratings in the Citizen’s Port Borger.Dk

    DK0006, 2012, E-Government

  44. Open Government Camp

    DK0007, 2012, Public Participation

  45. Renewed Effort for Open Government Data

    DK0008, 2012, Access to Information

  46. Regional Initiative on Open Data

    DK0009, 2012, Access to Information

  47. Reuse of Open Source Software in the Public Sector

    DK0010, 2012, E-Government

  48. Citizen Self-Services: Binding Guidelines for Self-Service Solutions

    DK0011, 2012, Capacity Building

  49. Citizen Self-Services: Guidance and Information on Accessibility to Digital Solutions

    DK0012, 2012, E-Government

  50. Citizen Self-Services: Peer-To-Peer Learning Programmes to Help Citizens Use Digital Self-Service

    DK0013, 2012, Capacity Building

  51. Citizen Self-Services: Location-Based Content and Re-Use of Content in Borger.Dk

    DK0014, 2012, E-Government

  52. Less Reporting Through Increased Re-Use of Key Data

    DK0015, 2012, E-Government

  53. Mypage” for Businesses

    DK0016, 2012, E-Government

  54. Companies to Be “Born Digitally”

    DK0017, 2012, E-Government

  55. Creating a Mediation and Complaints Institution for Responsible Business Behaviour

    DK0018, 2012, Human Rights

  56. International Human Rights Conference

    DK0019, 2012, Human Rights

  57. Promote Social Responsibility in the Fashion Business

    DK0020, 2012, Private Sector

  58. Reporting on Human Rights and the Climate

    DK0021, 2012, Human Rights

  59. Country by Country Reporting in the Extractive and Forestry Industries

    DK0022, 2012, Anti-Corruption

  60. Legislative Principles for the Digital Age

    DK0023, 2012, Legislative

  61. Consolidated Key Data

    DK0024, 2012, E-Government

  62. App Store for Digital Learning Resources

    DK0025, 2012, E-Government

  63. Starred commitment Preparing a Digital Reform of the Public Welfare Areas

    DK0026, 2012, E-Government

  64. Consultation and Transparency of Development Aid Programmes: Transparency in Aid

    DK0027, 2012, Aid

  65. Tracking Progress of Universities’ Transition to Digital-Only Administrative Communication

    DK0028, 2012, Education

  66. Disclosure of Status Reporting From the National IT Project Council

    DK0029, 2012, E-Government

  67. Overview of Public ICT Architecture

    DK0030, 2012, E-Government

  68. Publication of Educational Materials on the Government’s ICT Project Model

    DK0031, 2012, Capacity Building

  69. Smart Aarhus and Smart Region: Smart Aarhus

    DK0032, 2012, E-Government

  70. Smart Aarhus and Smart Region: Smart Region

    DK0033, 2012, E-Government

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