The creation of digitalized citizen space (TNKEF0023)
Overview
At-a-Glance
Action Plan: Action plan – El Kef, Tunisia, 2021 – 2023
Inception Report: Inception Report – Action plan – El Kef, Tunisia, 2021 – 2023
Commitment Start: Nov 2021
Commitment End: Dec 2022
Institutions involved:
- El Kef municipality
- German Foundation for international cooperation
Primary Policy Area:
Primary Sector:
OGP Value:
- Technology and Innovation for Transparency and Accountability
- Public Accountability
Inception Report Summary
To view the detailed final assessment of this commitment read the End of Commitment Report
Description
Commitment ID
TNKEF0023
Commitment Title
The creation of digitalized citizen space
Problem
A number of citizens complained about the large number of doccuments required and the long wait when applying for various services from the municipal institution, which burden the citizen and the public servant morally and materially.
Status quo
There is a great deal of demand for the services of the municipal institution, especially in the field of obtaining building permits, which require many documents, and the citizen is burdened with following up the stages of completing his file, as well as in the field of complaints that are delayed in response.
Action
The municipality of el kef decided to establish a citizen space in a new format, based on the provision of digital services and the focus of unified windows to receive the various requests of citizens, where he obtains an identifier for his file, enabling him to follow his process and completion stages by accessing an electronic application approved for this purpose.
How will the commitment contribute to solving the public problem described above?
Citizens benefit from their digital space , in short terms for providing services and gaining time, effort and money.
What long-term goal as identified in your Open Government Strategy does this commitment relate to?
In the long term, this commitment seeks to contribute to a set of goals, the most important of which are:
- Strengthening the principal of Transparency, Good governance and decentralization in dealing between citizens and municipal administration.
- Developing the services provided to them and improving their quality.
Primary Policy Area
Civic Space, Right to Information
Primary Sector
Public Services (general)
What OGP value is this commitment relevant to?
| Technology and Innovation for Transparency and Accountability | Transparency and integrity : this commitment is relevant to this principle because, all services are provided to all citizen equally and there is no misleading or cancealment of information. |
| Public Accountability | Accountability : this commitment is relevant to this principle because, the citizen can hold the municipality accountable for the delay in responding to his demands. |