User-Centric Public Services (EE0034)

Overview

At-a-Glance

Action Plan: Estonia Second Action Plan 2014-2016

Action Plan Cycle: 2014

Status:

Institutions

Lead Institution: Ministry of Economic Affairs and Communications

Support Institution(s): State Information System Authority (RIHA), Ministry of Finance (public procurement registry), other government institutions

Policy Areas

IRM Review

IRM Report: Estonia End-of-Term Report 2014-2016, Estonia IRM Report 2014-2015, Estonia IRM Progress Report 2014-2015

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): Low

Implementation i

Completion:

Description

Pilot projects will be carried out with selected public services being designed in accordance with the guidelines of designing user-friendly e-services