User-Centric Public Services (EE0034)
Overview
At-a-Glance
Action Plan: Estonia Second Action Plan 2014-2016
Action Plan Cycle: 2014
Status:
Institutions
Lead Institution: Ministry of Economic Affairs and Communications
Support Institution(s): State Information System Authority (RIHA), Ministry of Finance (public procurement registry), other government institutions
Policy Areas
IRM Review
IRM Report: Estonia End-of-Term Report 2014-2016, Estonia IRM Report 2014-2015, Estonia IRM Progress Report 2014-2015
Early Results: Marginal
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): Low
Implementation i
Description
Pilot projects will be carried out with selected public services being designed in accordance with the guidelines of designing user-friendly e-services