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Estonia

User-Centric Public Services (EE0034)

Overview

At-a-Glance

Action Plan: Estonia Second Action Plan 2014-2016

Action Plan Cycle: 2014

Status: Inactive

Institutions

Lead Institution: Ministry of Economic Affairs and Communications

Support Institution(s): State Information System Authority (RIHA), Ministry of Finance (public procurement registry), other government institutions

Policy Areas

E-Government

IRM Review

IRM Report: Estonia End-of-Term Report 2014-2016, Estonia IRM Report 2014-2015, Estonia IRM Progress Report 2014-2015

Starred: No

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information

Potential Impact:

Implementation i

Completion:

Description

Pilot projects will be carried out with selected public services being designed in accordance with the guidelines of designing user-friendly e-services

Commitments

  1. Develop online public co-creation workspace

    EE0054, 2020, E-Government

  2. Pilot new co-creation methodologies and tools

    EE0055, 2020, Capacity Building

  3. Conduct open government workshops for local governments

    EE0056, 2020, Capacity Building

  4. Develop co-creation processes at the local government level

    EE0057, 2020, Public Participation

  5. Create guidelines to prevent unethical lobbying practices and conflicts of interest

    EE0058, 2020, Anti-Corruption

  6. Establish and train operators of confidential whistleblower hotline

    EE0059, 2020, Anti-Corruption

  7. Transparent and Inclusive Policy Making

    EE0048, 2018, E-Government

  8. Inclusive Policy-Making

    EE0049, 2018, Capacity Building

  9. Riigikogu Transparency

    EE0050, 2018, Access to Information

  10. National and Local Government Action Plans

    EE0051, 2018, Public Participation

  11. Presentation of Local Public Services

    EE0052, 2018, Access to Information

  12. Participatiory Democracy Capacity-Building

    EE0053, 2018, Capacity Building

  13. e-Tax and Customs Board 2020

    EE0039, 2016, E-Government

  14. Reducing Bureaucracy and a Simpler State – the Zero Bureaucracy Project

    EE0040, 2016, Capacity Building

  15. Implementation of the Principles of Open Governance at Local Level as a Result of the Administrative Reform

    EE0041, 2016, Capacity Building

  16. More Inclusive Policy-Making on a Central Government Level

    EE0042, 2016, E-Government

  17. More Open and Transparent Law-Making

    EE0043, 2016, Anti-Corruption

  18. Increase of the Engagement Capacity of State Authorities and Participation Capacity of Nongovernmental Organisations in Policy-Making

    EE0044, 2016, Capacity Building

  19. Intensify Participatory Budgeting on a Local Level

    EE0045, 2016, E-Government

  20. Increasing the Transparency of the Funding of Non-Governmental Organisations

    EE0046, 2016, Anti-Corruption

  21. Defining Participatory Democracy and Development of Digital Competence in School Education

    EE0047, 2016, Capacity Building

  22. Visualisation of the Policy Making Process

    EE0016, 2014, Public Participation

  23. Upgrading Participation Channels

    EE0017, 2014, E-Government

  24. Improving Government Website

    EE0018, 2014, E-Government

  25. Standard for Information Requests

    EE0019, 2014, E-Government

  26. Early Notice on Policy-Making Processes

    EE0020, 2014, Public Participation

  27. Participation in Early Stage Policy-Making

    EE0021, 2014, Public Participation

  28. Early Access to Tax Policy Decisions

    EE0022, 2014, Fiscal Openness

  29. Better Feedback Mechanism

    EE0023, 2014, Public Participation

  30. Selecting and Funding Participation Projects

    EE0024, 2014, Civic Space

  31. Web Tool for Submission of Collective Memoranda

    EE0025, 2014, E-Government

  32. Civil Servant Guidelines for Participation

    EE0026, 2014, Capacity Building

  33. Training Civil Society Organizations (CSOs)

    EE0027, 2014, Capacity Building

  34. Central Government Transactions

    EE0028, 2014, E-Government

  35. Local Authorities' Transactions with Private Entities

    EE0029, 2014, Civic Space

  36. Public Spending for Non-Profits

    EE0030, 2014, Civic Space

  37. Guidelines for Citizen Budgeting

    EE0031, 2014, Capacity Building

  38. Guidelines for Redesigning Public Services

    EE0032, 2014, E-Government

  39. Registry of Public Services

    EE0033, 2014, Access to Information

  40. User-Centric Public Services

    EE0034, 2014, E-Government

  41. Access to e-Services for Non-Residents

    EE0035, 2014, Citizenship & Immigration

  42. Open Data Portal

    EE0036, 2014, Access to Information

  43. Opening Data

    EE0037, 2014, Access to Information

  44. Supporting Nongovernmental Open Data Use

    EE0038, 2014, Access to Information

  45. Drawing up a Green Paper on Organisation of Public Services

    EE0001, 2012,

  46. Implementation of the Eesti.Ee Action Plan

    EE0002, 2012, E-Government

  47. Drawing up a Green Paper on Making Public Data Available in a Machine-Readable Form

    EE0003, 2012, E-Government

  48. Creating a Repository of Public Data

    EE0004, 2012, E-Government

  49. Launching Pilot Projects of Public Data Services Based on the Cloud Technology

    EE0005, 2012, E-Government

  50. Interactive Guidelines and Training in Implementation of the Good Practice of Public Engagement

    EE0006, 2012, Public Participation

  51. Launch of the Impact Assessment System

    EE0007, 2012, Legislation & Regulation

  52. Overview of Ministries’ Work Processes

    EE0008, 2012, Capacity Building

  53. Integration of Impact Assessment Into the Process of Public Engagement

    EE0009, 2012, Legislation & Regulation

  54. Creation of a Database of Declarations of Economic Interests

    EE0010, 2012, Anti-Corruption

  55. Adjustment of the System of Funding Non-Profit Associations and Establishment of a Disclosure System

    EE0011, 2012, Private Sector

  56. Starred commitment Drawing up a Proposal for Drawing up an Anti-Corruption Strategy

    EE0012, 2012, Anti-Corruption

  57. Draft Anti-Corruption Act

    EE0013, 2012, Anti-Corruption

  58. Establishment of the Public Ethics Council

    EE0014, 2012, Anti-Corruption

  59. Organisation of Ethics Training for Employees of Various Public Sector Organisations (Incl. Public Servants)

    EE0015, 2012, Capacity Building

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