Finland
The Comprehensibility of the Texts Produced by Public Administration Will Be Tested To- Gether with Citizens and Service Users. (FI0010)
Overview
At-a-Glance
Action Plan: Not Attached
Action Plan Cycle: 2013
Status:
Institutions
Lead Institution: NA
Support Institution(s): NA
Policy Areas
Participatory Approaches, Public ParticipationIRM Review
IRM Report: Pending IRM Review
Early Results: Did Not Change
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): Low
Implementation i
Description
The comprehensibility of the texts, guidelines, forms etc produced by public administration will be developed by testing them together with citizens and services users. Agencies will ask for feed-back and corrections through their feed-back channels on comprehensibility of the existing texts. The work will start with pilots in year 1 of Action Plan: A user panel will be formed to test the comprehensibility of the new core texts and pilot agencies and municipalities will be nominated.