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The Comprehensibility of the Texts Produced by Public Administration Will Be Tested To- Gether with Citizens and Service Users. (FI0010)



Action Plan: Finland Action Plan 2013-2014

Action Plan Cycle: 2013

Status: Inactive


Lead Institution: NA

Support Institution(s): NA

Policy Areas

Capacity Building, Public Participation

IRM Review

IRM Report: Finland End-of-Term Report 2013–2015, Finland 2013-2015 IRM End of Term Report, Finland Progress Report 2013-2014

Starred: No

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Civic Participation

Potential Impact:

Implementation i



The comprehensibility of the texts, guidelines, forms etc produced by public administration will be developed by testing them together with citizens and services users. Agencies will ask for feed-back and corrections through their feed-back channels on comprehensibility of the existing texts. The work will start with pilots in year 1 of Action Plan: A user panel will be formed to test the comprehensibility of the new core texts and pilot agencies and municipalities will be nominated.


Open Government Partnership