The Comprehensibility of the Texts Produced by Public Administration Will Be Tested To- Gether with Citizens and Service Users. (FI0010)
Overview
At-a-Glance
Action Plan: Finland Action Plan 2013-2014
Action Plan Cycle: 2013
Status:
Institutions
Lead Institution: NA
Support Institution(s): NA
Policy Areas
Capacity Building, Public ParticipationIRM Review
IRM Report: Finland End-of-Term Report 2013–2015, Finland 2013-2015 IRM End of Term Report, Finland Progress Report 2013-2014
Early Results: Did Not Change
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): Low
Implementation i
Description
The comprehensibility of the texts, guidelines, forms etc produced by public administration will be developed by testing them together with citizens and services users. Agencies will ask for feed-back and corrections through their feed-back channels on comprehensibility of the existing texts. The work will start with pilots in year 1 of Action Plan: A user panel will be formed to test the comprehensibility of the new core texts and pilot agencies and municipalities will be nominated.
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