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Fix My Neighborhood (FR0012)



Action Plan: France, First Action Plan, 2015-2017

Action Plan Cycle: 2015

Status: Inactive


Lead Institution: Ministry of State for the Digital Sector, attached to the Ministry of the Economy, Industry and the Digital Sector; Ministry of State for Urban Policy, attached to the Minister of Urban Affairs, Youth and Sport

Support Institution(s): NA

Policy Areas

E-Government, Public Participation

IRM Review

IRM Report: France End-of-Term Report 2015-2017, France Mid-Term Progress Report 2015-2017

Starred: No

Early Results: Did Not Change

Design i

Verifiable: No

Relevant to OGP Values: Not Relevant

Potential Impact:

Implementation i

Completion: Pending IRM Review


Beyond the consultation of citizens, open government is also based on other forms of participation: platforms enabling citizens to report problems and incidents or enabling them to contribute to the knowledge of certain phenomena. Such platforms lead the government to deal with problems that are effectively noticed, verified and reported by citizens. These forms of crowdsourcing16 relate to concrete issues: reporting problems and incidents on public roads, reporting undesirable effects of medicines on, which will include soon the possibility of reporting undesirable effects of any products and activities related to health, the practice of participative sciences (SPIPOLL project, etc.), development of "citizens' sensors" to share environmental measurements, etc.

Numerous towns throughout the world allow citizens to report urban malfunctions from mobile terminals: graffiti, bulky objects abandoned, dangerous crossroads, maintenance of roads, pavements, trees and gardens, connectivity, defective traffic lights and public lighting… Once a problem is identified, the user selects the type of incident in the application, takes a photo that the GPS will geo-locate to complete the description, and automatically sends it to the relevant service. It is then the town services’ responsibility to provide a solution to the problems reported. There are a large number of initiatives and platforms throughout the world (FixMyStreet, PublicStuff, ConnectedBits, ClickSeeFix, etc.) and in France: Beecitiz, Jaidemaville, Dansmarue (City of Paris), Fixmaville, Tellmycity, Openmap, proxibuzz, GRC-Mobile
(Localeo…) Amongst the 60 measures decided by the Interministerial Committee for Equality and
Citizenship on March 6th, 2015, was the launch of a call for projects for "Fix My Neighborhood" (Fix-It Des Quartiers): a crowdsourcing platform dedicated to problems encountered by inhabitants and local associations17. The objective is to provide municipalities with a simple digital solution for reporting (through web or smartphone) incidents and monitoring their resolution (back office). The municipalities that decide to implement this solution will be supported and trained. Funded as part of the “Programme d’Investissements d’avenir” (Investments for the Future program), the " Fix My Neighborhood" call for projects will launch “innovation challenges” for start-ups. While working on the response to the challenge, the start-up will include a young innovator in its team. Depending on the subject they choose to address, participatory funding may supplement public funding.

• Launch the "Fix My Neighborhood" call for projects in June 2015
• Make a first version of the digital solution for reporting incidents available in September 2015 (objective: 100 municipalities involved before the end of the year)
• In mid-2016, launch the solutions that may be generalized

IRM End of Term Status Summary

10.1. Fix my Neighbourhood

Editorial Note: For ease of evaluation, Commitment 10 is broken into Commitment 10.1 and Commitment 10.2, which are assessed individually.

Commitment Text:

i. Fix My Neighbourhood


• Launch the 'Fix My Neighbourhood' call for projects in June 2015

• Make a first version of the digital solution for reporting incidents available in September 2015 (objective: 100 municipalities involved before the end of the year)

• In mid-2016, launch the solutions that may be generalized

10.2. Digital Fix-it

Commitment Text:

ii. Digital Fix-it


• An experimental reporting platform will be put in place during 2016

• The platform will be open to the public by the end of 2016

Editorial Note: This is a partial version of the commitment text. For the full commitment text please see France's national action plan:

Responsible Institutions: Prime Minister's Office, Ministry of State for the Digital Sector, attached to the Ministry of the Economy, Industry and the Digital Sector; Ministry of State for Urban Policy, attached to the Minister of Urban Affairs, Youth and Sport

Supporting Institution(s): N/A

Start Date: Not Specified 

End Date: 2016

Commitment Aim

This commitment sought to launch a call for tenders to: 1) develop a national digital tool to report street incidents and monitor their resolution; and 2) develop a pilot digital application to allow citizens to report incidences of cybervandalism or other cyber security issues on state-controlled and semi-public websites.

Fix my Neighbourhood (Commitment 10.1) aimed to help local government dispatch alerts to the relevant departments and provide opportunities to hold officials answerable for their actions. However, the text is limited simply to publishing a call for tenders for tool development; the commitment is thus of unclear relevance to OGP.

Digital Fix-it (Commitment 10.2) sought to develop a pilot digital application to allow citizens to report incidences of cybervandalism or other cyber security issues on state-controlled and semi-public websites. The activities and timeline are unclear as is the relevance of this commitment to OGP values.


Commitment 10.1

Midterm: Withdrawn

The government self-assessment reports that the Ministry of State for the Digital Sector no longer considers Fix my Neighbourhood as relevant since similar tools already exist. The midterm assessment notes that this sub-commitment has been withdrawn.

Commitment 10.2

Midterm: Not Started

At the time of the midterm, the IRM researcher was unable to find publicly available evidence that the government has started the Digital Fix-it project. The government self-assessment did not reference Digital Fix-It. Therefore, the commitment was considered “Not Started.”

End of Term: Not started

The information provided by the government in its self-assessment and desk research done by the IRM researcher indicate that this commitment was never started.

The government self-assessment indicates that the Ministry for Digital Affairs refocussed on the development of a toolbox for local governments and on supporting civic tech organisations. Etalab wishes to make use of public consultation tools developed by non-governmental actors (civil society organisations and civic techs) to facilitate to work of the public administration and create bridges with the public. Thus, the platform has replaced Fix my Neighbourhood. The platform features four tools following certain criteria including open algorithms and privacy of personal data and which are bound to evolve. Civil society organisations that were not directly involved in the development of this platform were unaware of its existence and of the intention of the government to redirect this commitment to support civic techs.[Note78: Members of Démocratie ouverte, personal communication with IRM researcher, 27 Oct. 2017.]

The new objective is relevant to OGP values but does not relate to the initial commitment, therefore these efforts cannot be taken into account in the assessment.

The self-assessment codes the sub-commitment on Digital Fix-it ‘not started.' The IRM researcher submitted a request for additional information on implementation to the National Agency on the Security of Information Systems (ANSSI) but no information could be found on the agency's reaction.

Did It Open Government?

Access to Information: Did not change

Civic Participation: Did not change

Public Accountability: Did not change

Given the lack of implementation and the obscure relevance to OGP values, this commitment has not changed government practices and thus not contributed to opening government. The government self-assessment points to a redirection of efforts to support the French civic tech with the development of public consultation tools. The new objective of this commitment fits with OGP values of civic participation but cannot be taken into account in terms of opening up government practice since it has not yet been implemented.

Carried Forward?

The original commitment was not carried over, but the refocussed commitment was integrated in the new action plan, with a focus on the development of the platform and the organisation of public events.


  1. Transparency of Public Services

    FR0030, 2018, E-Government

  2. Transparency of Public Procurement

    FR0031, 2018, Access to Information

  3. Transparency of Development Aid

    FR0032, 2018, Access to Information

  4. Expand Open Data

    FR0033, 2018, Access to Information

  5. Improved Data Policies and Administration

    FR0034, 2018, Access to Information

  6. Transparency of Public Algorithms

    FR0035, 2018, E-Government

  7. Open Data at Sub-National Level

    FR0036, 2018, Access to Information

  8. State AI Lab

    FR0037, 2018, Automated Decision-Making

  9. Administrative Capacity-Building

    FR0038, 2018, Capacity Building

  10. Public Service Incubators

    FR0039, 2018, Capacity Building

  11. Streamline Data Flows

    FR0040, 2018, Access to Information

  12. Open Etat Forum

    FR0041, 2018, E-Government

  13. Online Procedures Dashboard

    FR0042, 2018, E-Government

  14. Govtech Summit

    FR0043, 2018, Capacity Building

  15. Improve Public Consultation Mechanisms

    FR0044, 2018, E-Government

  16. International Transparency and Citizen Participation

    FR0045, 2018, Aid

  17. Public Pariticipation in Sustainable Development

    FR0046, 2018, Access to Information

  18. Open Science

    FR0047, 2018, Access to Information

  19. Citizen Involvement in Cour Des Comptes

    FR0048, 2018, Access to Information

  20. Transparency of Interest Representatives

    FR0049, 2018, Access to Information

  21. Access to Information on Public Officials

    FR0050, 2018, Access to Information

  22. Open Regional and Local Authorities' Data

    FR0001, 2015, Access to Information

  23. Publish Municipal Council Decisions and Reports Online

    FR0002, 2015, E-Government

  24. Publish Building Permits in Open Data Format

    FR0003, 2015, Access to Information

  25. Starred commitment Increase Transparency in Public Procurement

    FR0004, 2015, Access to Information

  26. Improve Transparency in International Development Aid

    FR0005, 2015, Access to Information

  27. Open Access to Public Policy Evaluations

    FR0006, 2015, E-Government

  28. Involve Citizens in Cour Des Comptes Work

    FR0007, 2015, Access to Information

  29. Access to Public Officials Transparency Obligations

    FR0008, 2015, Access to Information

  30. Starred commitment Beneficial Ownership

    FR0009, 2015, Anti-Corruption

  31. Transparency in Extractive Industries

    FR0010, 2015, Anti-Corruption

  32. Transparency in International Trade Commercial Negotiations

    FR0011, 2015, Access to Information

  33. Fix My Neighborhood

    FR0012, 2015, E-Government

  34. Digital Fix-It

    FR0013, 2015, Access to Information

  35. Co-Produce Data Infrastructure with Civil Society

    FR0014, 2015, Access to Information

  36. Starred commitment Open Legal Resources

    FR0015, 2015, Access to Information

  37. Reform Participatory Mechanisms

    FR0016, 2015, Public Participation

  38. Mediation and Justice

    FR0017, 2015, Access to Justice

  39. Starred commitment Open and Circulate Data

    FR0018, 2015, Access to Information

  40. Open Calculation Models and Simulators

    FR0019, 2015, Access to Information

  41. Open Platform for Government Resources

    FR0020, 2015, E-Government

  42. Improve Public Services Through E-Government and User Interaction

    FR0021, 2015, E-Government

  43. Empower Civil Society to Support Schools

    FR0022, 2015, E-Government

  44. Diversify Recruitment Within Public Institutions

    FR0023, 2015, Capacity Building

  45. Culture Change

    FR0024, 2015, Capacity Building

  46. Spread Public Innovation

    FR0025, 2015, Capacity Building

  47. Starred commitment Protect Against Conflicts of Interest

    FR0026, 2015, Anti-Corruption

  48. Civil Society & Transparency in COP21 Conference Planning

    FR0027, 2015, Environment and Climate

  49. Open Data and Climate/Sustainable Development

    FR0028, 2015, Access to Information

  50. Collaborate with Civil Society on Climate and Sustainable Development

    FR0029, 2015, Environment and Climate

Open Government Partnership