"Voice of the Consumer" (GE0013)
Overview
At-a-Glance
Action Plan: Georgia, Second Action Plan, 2014-16
Action Plan Cycle: 2014
Status:
Institutions
Lead Institution: Administration of the Government of Georgia
Support Institution(s): Parliament; Ministry of Justice; Data Exchange Agency; Civil Service Bureau; IDFI; USAID
Policy Areas
Public ParticipationIRM Review
IRM Report: Georgia End-of-Term Report 2014-2016, Georgia IRM Progress Report 2014-2015
Early Results: Marginal
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): High
Implementation i
Description
“Voice of the Consumer” will increase accountability of the PSH to the public and will allow citizens to directly participate in improving service development and quality improvement processes.
At present, there is no mechanism for citizens to submit their feedback about the services and products delivered by PSH. The project “Voice of the Consumer” will guarantee direct participation of public in the processes in PSH.
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