"Voice of the Consumer" (GE0013)
Overview
At-a-Glance
Action Plan: Georgia, Second Action Plan, 2014-16
Action Plan Cycle: 2014
Status: Inactive
Institutions
Lead Institution: Administration of the Government of Georgia
Support Institution(s): Parliament; Ministry of Justice; Data Exchange Agency; Civil Service Bureau; IDFI; USAID
Policy Areas
Public ParticipationIRM Review
IRM Report: Georgia End-of-Term Report 2014-2016, Georgia IRM Progress Report 2014-2015
Starred: No
Early Results: Marginal
Design i
Verifiable: Yes
Relevant to OGP Values: Civic Participation , Public Accountability
Implementation i
Description
“Voice of the Consumer” will increase accountability of the PSH to the public and will allow citizens to directly participate in improving service development and quality improvement processes.
At present, there is no mechanism for citizens to submit their feedback about the services and products delivered by PSH. The project “Voice of the Consumer” will guarantee direct participation of public in the processes in PSH.
Commitments
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Improved Public Services
GE0066, 2018, Capacity Building
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Citizen Engagement Platform
GE0067, 2018, Capacity Building
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Unified Authentication System
GE0068, 2018, E-Government
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Economic Governance
GE0069, 2018, E-Government
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Environment Portal
GE0070, 2018, E-Government
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Strengthen Anti-Corruption Institutions
GE0071, 2018, Anti-Corruption
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Monitor SDGs
GE0072, 2018, Capacity Building
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Citizen Engagement Legislation
GE0073, 2018, Legislation & Regulation
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Publish Court Decisions
GE0074, 2018, E-Government
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Increasing Transparency of the Ministry of Internal Affairs
GE0075, 2018, E-Government
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Citizen Participation in Public Finance
GE0076, 2018, Anti-Corruption
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Transparent Public Funding System
GE0077, 2018, Fiscal Openness
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Public Procurement Improvements
GE0078, 2018, Access to Information
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Housing Policy Planning
GE0079, 2018, Land Rights & Spatial Planning
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Openness and Accountability of State-Owned Enterprises
GE0080, 2018, E-Government
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Transparency and Good Governance
GE0081, 2018, Legislation & Regulation
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Open Data Collection and Publication
GE0082, 2018, Access to Information
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Participation for Disabled Individuals
GE0083, 2018, Infrastructure & Transport
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Participatory Budgeting
GE0084, 2018, Capacity Building
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Your Idea for the Zugdidi Mayor
GE0085, 2018, Capacity Building
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Electronic Services
GE0086, 2018, E-Government
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I. Gov. Zugdidi
GE0087, 2018, Capacity Building
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Service and Citizen Satisfaction Assessment
GE0088, 2018, Capacity Building
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Promoting and Monitoring SDGs
GE0089, 2018, Open Parliaments
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Citizen Involvement in Budget
GE0090, 2018, E-Government
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Technology for Transparency
GE0091, 2018, E-Government
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Citizen Engagement Center
GE0092, 2018, Capacity Building
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Raising Public Awareness About Parliamentary Democracy
GE0093, 2018, E-Government
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Electronic Innovations for More Transparency and Efficiency of Public Procurement
GE0056, 2016, Anti-Corruption
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Adoption of the Environmental Assessment Code
GE0057, 2016, Anti-Corruption
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Introduction of a Mobile App as an Alternative Channel to Connect to “112”
GE0058, 2016, E-Government
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Development of Local Councils for Crime Prevention
GE0059, 2016, Justice
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Development of a Guidebook for Economic Agents
GE0060, 2016, Capacity Building
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Development and Introduction of the Quality Control Program of Commercial Service
GE0061, 2016, Capacity Building
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Presentation of Company Reports in an Electronic Form and Provision of Their Accessibility
GE0062, 2016, Capacity Building
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Introduction of an Electronic Petition Portal and “Zugdidi-INFO” on the Webpage of Zugdidi Municipality Assembly
GE0063, 2016, Capacity Building
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Transparency of Ozurgeti Municipality Assembly Meetings
GE0064, 2016, Capacity Building
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Creation of Electronic Mechanism for Local Budget Planning in Kutaisi, Ozurgeti, Batumi and Akhaltsikhe
GE0065, 2016, E-Government
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Adapting the Public Service Hall to the Needs of the People with Disabilities
GE0042, 2016, Capacity Building
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Launch of the Unified Healthcare System Information Portal
GE0043, 2016, Capacity Building
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Introduction of Electronic Licensing System in the Field of Natural Resources Application
GE0044, 2016, Anti-Corruption
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Creation of Spatial (Geographic) Data Web-Portal for the Energy Sector
GE0045, 2016, Capacity Building
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Creation of Innovation Ecosystem
GE0046, 2016, Capacity Building
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Electronic Portal for Registering and Disposal of State Property – Customer’S Module
GE0047, 2016, E-Government
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Development of the Freedom of Information Law
GE0048, 2016, Access to Information
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Development of a Monitoring and Assessment System of the Government Policy and Legislative Acts
GE0049, 2016, Capacity Building
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Introduction of the Public Officials’ Asset Declarations Monitoring System
GE0050, 2016, Anti-Corruption
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Establishing Unified Regulations to Publish Court Decisions
GE0051, 2016, Judiciary
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Development of Transparency and Integrity Strategy and Action Plan in the Field of Regional Development and Infrastructure
GE0052, 2016, Capacity Building
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Improvement of the Database of the Convicted and Transfer of the Penitentiary Department Entirely Onto the Electronic Workflow Management
GE0053, 2016, Capacity Building
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Publication of Phone Tapping Data According to the Nature of the Crime and Geographic Area
GE0054, 2016, E-Government
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Increasing Citizen Participation in Supervision of Public Finances (Public Audit)
GE0055, 2016, Anti-Corruption
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"Voice of the Consumer"
GE0013, 2014, Public Participation
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JUSTdrive
GE0014, 2014,
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Educational Services
GE0015, 2014, Education
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Citizen's Portal (Www.Mygov.Ge)
GE0016, 2014, Capacity Building
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Transformation of Public Libraries for Regional Development
GE0017, 2014, Capacity Building
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Digital Signature and Online Authentication
GE0018, 2014, E-Government
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Open Data Portal (Data.Gov.Ge)
GE0019, 2014, Access to Information
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Freedom of Information Act (FOIA) Draft
GE0020, 2014, Access to Information
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Georgia's OGP Forum
GE0021, 2014, Public Participation
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I-Change.Ge
GE0022, 2014, E-Government
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Transparency of Public Service Recruitment
GE0023, 2014, E-Government
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Asset Declaration Monitoring System
GE0024, 2014, Anti-Corruption
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Political Party Financial Declarations
GE0025, 2014, Access to Information
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Accessibility of Ministry of Interior's Webpage to People with Special Needs
GE0026, 2014, E-Government
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Proactive Publishing of Surveillance Data
GE0027, 2014, Civic Space
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Public Awareness of the Electoral Process
GE0028, 2014, Capacity Building
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Transparency of Budgetary Processes
GE0029, 2014, E-Government
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Electronic System of Procurement
GE0030, 2014, Anti-Corruption
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Digital Human Resource Management System
GE0031, 2014, E-Government
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Digital Preservation System: E-Archive
GE0032, 2014, E-Government
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Openness and Accessibility of National Archives
GE0033, 2014, E-Government
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Electronic Catalogues of Ministry of Internal Affairs (MIA) Archives
GE0034, 2014, E-Government
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Public Finance Management System
GE0035, 2014, E-Government
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Alternative Channels to "112"
GE0036, 2014, E-Government
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Interactive Statistics and Crime Mapping
GE0037, 2014, E-Government
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Travel Insurance Services
GE0038, 2014, Citizenship & Immigration
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State Property Registration
GE0039, 2014,
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Development of Community Centers in Georgia
GE0040, 2014, E-Government
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Introduction of e-Governance in Local Self-Governments
GE0041, 2014, E-Government
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Public Service Hall-Hub of Public Services
GE0001, 2012, Access to Justice
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e-Governance in Local Governments
GE0002, 2012, E-Government
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Citizens’ Portal
GE0003, 2012, E-Government
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Easily Accessible and Better Healthcare
GE0004, 2012, E-Government
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Launch Ichange.Ge and Data.Gov.Ge
GE0005, 2012, E-Government
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Platform for Participating in the Legislative Process
GE0006, 2012, E-Government
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Citizens and Justice
GE0007, 2012, Access to Justice
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Transparent Party Financing
GE0008, 2012, Anti-Corruption
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Home-Grown Concept of E-Procurement
GE0009, 2012, Anti-Corruption
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e-Declarations
GE0010, 2012, Anti-Corruption
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Technology Cares for Safety: ICCMS, Crime Mapping, and Safety in Your Neighbourhood
GE0011, 2012, E-Government
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NGO Forum
GE0012, 2012, Capacity Building