Introduction of e-Governance in Local Self-Governments (GE0041)

Creation and implementation of Electronic Municipal Service Management System in local governments aims at improving management quality and service delivery at the local level.
As part of the pilot project 10 service processes falling under the competencies of local government have been analyzed and based on this a Municipal Services Management System was developed. During 2014 the agency plans to introduce the system in 6 selected pilot municipalities (Kareli, Tetritskaro, Xashuri, Khobi, Akhmeta, and Gardabani). To meet the demands of the new software the necessary trainings for the municipality personnel will be organized.
As a result of engaging the local government into the unified e-Governance system their processes and practices will become more transparent, efficient and effective. The municipalities will have an access to the existing electronic databases (Public Service Development Agency, National Agency of Public Registry, Social Service Agency and other Central Government or Private Company databases), resulting in reduced time and human resources and decreasing costs related to data
collection, processing and verification within self-government offices.
All services available through the new electronic system will be integrated in the Citizen’s Portal - my.gov.ge. Additionally, PSDA will conduct a survey to study the interests and informational needs of the local population and based on the findings design a new web-portal to post information on Municipality and Community Center activities.
During 2014-2015 e-Governance will be implemented in 4 additional municipalities. It is also envisaged to increase the number of services selected at the initial phase of the project, study additional services and embed relevant procedures into the electronic municipal service management system.