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Strengthening Institutional and Human Resources Infrastructure for Public Services (ID0030)



Action Plan: Indonesia Action Plan 2014-2015

Action Plan Cycle: 2014

Status: Inactive


Lead Institution: Ministry of Administrative and Bureaucracy Reform (KemenPAN & RB), President’s Delivery Unit for Development Monitoring and Oversight (UKP4)

Support Institution(s): NA

Policy Areas

Public Participation

IRM Review

IRM Report: Indonesia Progress Report 2014-2015, Indonesia Third Progress Report 2014 – 2015

Starred: No

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Civic Participation , Technology

Potential Impact:

Implementation i



Open government values, such as transparency and public participation, are essential to improve public services. The development of Standard Operating Procedures and Service Standards will engage the public in every public service center. Public participation is also enhanced through the development of an integrated public complaint media throughout all provinces and the issuance of Government Regulations (PP) on public complaints. In addition, the public is also expected to be able to use and take advantage of Open Data Portal that is currently being developed.


Open Government Partnership