Strengthening Institutional and Human Resources Infrastructure for Public Services (ID0030)
Action Plan: Indonesia Action Plan 2014-2015
Action Plan Cycle: 2014
Lead Institution: Ministry of Administrative and Bureaucracy Reform (KemenPAN & RB), President’s Delivery Unit for Development Monitoring and Oversight (UKP4)
Support Institution(s): NA
Policy AreasPublic Participation
Open government values, such as transparency and public participation, are essential to improve public services. The development of Standard Operating Procedures and Service Standards will engage the public in every public service center. Public participation is also enhanced through the development of an integrated public complaint media throughout all provinces and the issuance of Government Regulations (PP) on public complaints. In addition, the public is also expected to be able to use and take advantage of Open Data Portal that is currently being developed.