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Indonesia

Development of LAPOR into SP4N (ID0055)

Overview

At-a-Glance

Action Plan: Indonesia National Action Plan 2016-2017

Action Plan Cycle: 2016

Status: Inactive

Institutions

Lead Institution: Ministry of State Apparatus and Civil Service Reform, Presidential Staff Office, and Ombudsman

Support Institution(s): NA

Policy Areas

Capacity Building, E-Government, Public Participation

IRM Review

IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017

Starred: No

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Public Accountability

Potential Impact:

Implementation i

Completion:

Description

Development of Online Citizen Aspiration and Complaints System (LAPOR) into National Public Complaints Administration System (SP4N); Ministry/Agency: Ministry of State Apparatus and Civil Service Reform, Presidential Staff Office, and Ombudsman; Indicators of Success 2016: Optimizing implementation of Joint Memorandum of Understanding (MoU): 1. Signing of Agreement between the Ministry of State Apparatus and Civil Service Reform, Presidential Staff Office (KSP) and Ombudsman building on the MoU; 2. Development of Roadmap transitioning the administration of LAPOR!-SP4N from Presidential Staff Office (KSP) to the Ministry of State Apparatus and Civil Service Reform; Indicators of Success 2017: Optimizing implementation of Joint Memorandum of Understanding (MoU): 1. Agreement [between the Ministry of State Apparatus and Civil Service Reform, Presidential Staff Office (KSP) and Ombudsman] Implementation Report on utilization of LAPOR! as SP4N for 2017 is developed 2. Progress report on Roadmap LAPOR!SP4N transition from Presidential Staff Office (KSP) to the Ministry of State Apparatus and Civil Service Reform for 2017 is developed


Commitments

Open Government Partnership