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Indonesia

1 Million Complaints Via LAPOR! by 2016 (ID0058)

Overview

At-a-Glance

Action Plan: Indonesia National Action Plan 2016-2017

Action Plan Cycle: 2016

Status: Inactive

Institutions

Lead Institution: Ministry of State Apparatus and Civil Service Reform, Ombudsman, and Presidential Staff Office

Support Institution(s): NA

Policy Areas

E-Government, Public Participation

IRM Review

IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017

Starred: No

Early Results: Did Not Change

Design i

Verifiable: Yes

Relevant to OGP Values: Public Accountability

Potential Impact:

Implementation i

Completion:

Description

Greater dissemination of LAPOR! usage as part of National Public Complaints Administration System (SP4N) targeting increased number of complaints via LAPOR!! to 1 million complaints for 2016 (aggregate targets, complaints figure per 27 June 2016: 827,977 complaints; LAPOR users as per 27 June 2016: 420,348); Ministry/Agency: Ministry of State Apparatus and Civil Service Reform, Ombudsman, and Presidential Staff Office; Indicators of Success 2016: 1. Achievement of targeted aggregate number of complaints for LAPOR! i.e.1 million complaints 2. Achievement of targeted LAPOR! users i.e. 800 thousand users; Indicators of Success 2017: 1. Achievement of aggregate number of complaints target for LAPOR! i.e.1.4 million complaints 2. Achievement of targeted LAPOR! users i.e. 1 million users


Commitments

Open Government Partnership