1 Million Complaints Via LAPOR! by 2016 (ID0058)
Overview
At-a-Glance
Action Plan: Indonesia National Action Plan 2016-2017
Action Plan Cycle: 2016
Status:
Institutions
Lead Institution: Ministry of State Apparatus and Civil Service Reform, Ombudsman, and Presidential Staff Office
Support Institution(s): NA
Policy Areas
Public ParticipationIRM Review
IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017
Early Results: Did Not Change
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): High
Implementation i
Description
Greater dissemination of LAPOR! usage as part of National Public Complaints Administration System (SP4N) targeting increased number of complaints via LAPOR!! to 1 million complaints for 2016 (aggregate targets, complaints figure per 27 June 2016: 827,977 complaints; LAPOR users as per 27 June 2016: 420,348); Ministry/Agency: Ministry of State Apparatus and Civil Service Reform, Ombudsman, and Presidential Staff Office; Indicators of Success 2016: 1. Achievement of targeted aggregate number of complaints for LAPOR! i.e.1 million complaints 2. Achievement of targeted LAPOR! users i.e. 800 thousand users; Indicators of Success 2017: 1. Achievement of aggregate number of complaints target for LAPOR! i.e.1.4 million complaints 2. Achievement of targeted LAPOR! users i.e. 1 million users
IRM Midterm Status Summary
For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_EN.pdf or https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_IN.pdf
IRM End of Term Status Summary
For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_IND.pdf or https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_EN.pdf
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