Creating a Government Contact Center (NAMAL - Meeting Point for Citizens) (IL0010)
Overview
At-a-Glance
Action Plan: Israel Action Plan 2012-2014
Action Plan Cycle: 2012
Status:
Institutions
Lead Institution: Ministry of Finance
Support Institution(s): NA
Policy Areas
IRM Review
IRM Report: Israel IRM Progress Report 2012-2013
Early Results: No IRM Data
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): High
Implementation i
Description
In 2012, as part of this project, we will examine the option of establishing a government central phone support system that provides information about Government services, based on the online service catalogue. For this purpose, project specifications will be drafted and a feasibility and cost analysis will be conducted. During this year, the Government will decide whether to carry out the project and will assess possible subsequent stages thereof. Furthermore, it will explore options for contact center provision of basic services such as setting up appointments, receiving payments, filling out forms, etc., as well as tracking and monitoring the handling of public applications to Government Ministries through to their completion.
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