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Israel

Establishing a Unit for Government Service to the Public (IL0012)

Overview

At-a-Glance

Action Plan: Israel Action Plan 2012-2014

Action Plan Cycle: 2012

Status:

Institutions

Lead Institution: Ministry of Finance

Support Institution(s): NA

Policy Areas

IRM Review

IRM Report: Israel IRM Progress Report 2012-2013

Early Results: No IRM Data

Design i

Verifiable: No

Relevant to OGP Values: Yes

Ambition (see definition): High

Implementation i

Completion:

Description

The Government is currently establishing a central headquarters for improving Government service to the public. This unit will develop guidelines for governmental customer service, determine standards and develop central projects for improvement. It will run a set of measurements to review government services and publish its results for the public, coordinating its activities with officials in charge of different services at various Government agencies.


Commitments