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Israel

Establishing a Unit for Government Service to the Public (IL0012)

Overview

At-a-Glance

Action Plan: Israel Action Plan 2012-2014

Action Plan Cycle: 2012

Status: Inactive

Institutions

Lead Institution: Ministry of Finance

Support Institution(s): NA

Policy Areas

Public Service Delivery

IRM Review

IRM Report: Pending IRM Review

Starred: No

Early Results: Pending IRM Review

Design i

Verifiable: No

Relevant to OGP Values: Public Accountability

Potential Impact:

Implementation i

Completion:

Description

The Government is currently establishing a central headquarters for improving Government service to the public. This unit will develop guidelines for governmental customer service, determine standards and develop central projects for improvement. It will run a set of measurements to review government services and publish its results for the public, coordinating its activities with officials in charge of different services at various Government agencies.

Israel's Commitments

  1. Civic participation processes in government

    IL0023, 2017, Capacity Building

  2. Resolution implementation reports

    IL0024, 2017, E-Government

  3. Action plan performance indicators

    IL0025, 2017, E-Government

  4. Government call centers

    IL0026, 2017, Marginalized Communities

  5. National Legislation Database

    IL0027, 2017, E-Government

  6. National Plan for the Reduction of Greenhouse Gas Emissions

    IL0028, 2017, Audits and Controls

  7. Transparency criteria

    IL0029, 2017, Public Participation

  8. Publication of information legislative amendments

    IL0030, 2017, Legislation & Regulation

  9. Transparency, participation, accessibility of information in local authorities and Ministry of the Interior

    IL0031, 2017, E-Government

  10. Publicly accessible databases

    IL0032, 2017, E-Government

  11. Remotely accessing government services

    IL0033, 2017, Capacity Building

  12. Paperless government

    IL0034, 2017, E-Government

  13. Open-source code

    IL0035, 2017, E-Government

  14. Evaluation of Open Government plan

    IL0036, 2017, OGP

  15. Contracting between the government and private sector

    IL0016, 2015, Open Contracting and Procurement

  16. Unified Website for Government Offices

    IL0017, 2015, Records Management

  17. Data.gov

    IL0018, 2015, Open Data

  18. Public's Satisfaction with Government Services

    IL0019, 2015, Public Participation

  19. ATI on legislation

    IL0020, 2015, Records Management

  20. Civic participation tools

    IL0021, 2015, E-Government

  21. Civic Participation

    IL0022, 2015, Public Participation

  22. Review of the Governmental Freedom of Information Unit's authority

    IL0014, 2015, Capacity Building

  23. Web for FOI

    IL0015, 2015, Right to Information

  24. Establishing a cross-sector forum that promotes open government programs

    IL0001, 2012, Public Participation

  25. State Budget Information Accessibility

    IL0002, 2012, Fiscal Transparency

  26. Publication of Work Plans in Government Offices

    IL0003, 2012, E-Government

  27. Establishing a system of measurement and review and publicizing a government service report to the public

    IL0004, 2012, Capacity Building

  28. Cooperation between the government and the public in developing online applications

    IL0005, 2012, Private Sector

  29. Public Participation in Policymaking Processes

    IL0006, 2012, Public Participation

  30. Establishing a Freedom of Information Unit in the Ministry of Justice

    IL0007, 2012, Judiciary

  31. Developing technology infrastructure for providing government services

    IL0008, 2012, E-Government

  32. Inter-office Committee for Improving Business Processes

    IL0009, 2012, E-Government

  33. Creating a Government Contact Center (NAMAL - Meeting Point for Citizens)

    IL0010, 2012, E-Government

  34. Online Catalog of Government Services

    IL0011, 2012, E-Government

  35. Establishing a Unit for Government Service to the Public

    IL0012, 2012, Public Service Delivery

  36. Establishing a National Information Technology (IT) Unit Headed by a Government CIO

    IL0013, 2012, E-Government