Establishing a Unit for Government Service to the Public (IL0012)
Overview
At-a-Glance
Action Plan: Israel Action Plan 2012-2014
Action Plan Cycle: 2012
Status:
Institutions
Lead Institution: Ministry of Finance
Support Institution(s): NA
Policy Areas
IRM Review
IRM Report: Israel IRM Progress Report 2012-2013
Early Results: No IRM Data
Design i
Verifiable: No
Relevant to OGP Values: Yes
Ambition (see definition): High
Implementation i
Description
The Government is currently establishing a central headquarters for improving Government service to the public. This unit will develop guidelines for governmental customer service, determine standards and develop central projects for improvement. It will run a set of measurements to review government services and publish its results for the public, coordinating its activities with officials in charge of different services at various Government agencies.
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