Skip Navigation
Italy

Digital Citizenship (IT0022)

Overview

At-a-Glance

Action Plan: Italy, Second Action Plan, 2014-2016

Action Plan Cycle: 2014

Status: Inactive

Institutions

Lead Institution: AgID

Support Institution(s): All

Policy Areas

Capacity Building, E-Government, Public Participation

IRM Review

IRM Report: Italy End-of-Term Report 2014-2016

Starred: No

Early Results: Did Not Change

Design i

Verifiable: No

Relevant to OGP Values: Not Relevant

Potential Impact:

Implementation i

Completion:

Description

This action aims at providing citizens and businesses with the main tools needed to digitally interact among themselves and with the State. In addition to the goals of effectiveness, efficiency and cost- effectiveness, the goal is to obtain greater transparency in administrative processes, especially in those involving payments, and more generally to promote the evolution of citizenship towards the digital dimension. The workshop “Government as a Service” will effectively help pursue this goal. The project will develop low-cost advanced cloud services and gradually provide them to all public administrations, partly using EU funds. A single modern and user-oriented portal relying on the best international practices is indispensable to rationalize the supply of digital public services and drastically reduce their cost. • For Citizens: a) more user-friendly digital services; b) availability of innovative online services; c) improved quality of life. • For Businesses: a) simpler payments; b) greater transparency; c) availability of innovative online services; d) simplified relation with PA. • For Public Administrations: a) simplification of processes b) better services through data analysis; c) greater confidence; d) encouraging the use of digital services. ñ For everybody: reduction of transaction costs for public services and increase of digital skills.

IRM Midterm Status Summary

Commitment 6. Digital citizenship

Commitment Text:

This action aims at providing citizens and businesses with the main tools needed to digitally interact among themselves and with the State. In addition to the goals of effectiveness, efficiency and cost- effectiveness, the goal is to obtain greater transparency in administrative processes, especially in those involving payments, and more generally to promote the evolution of citizenship towards the digital dimension.

The workshop “Government as a Service” will effectively help pursue this goal. The project will develop low-cost advanced cloud services and gradually provide them to all public administrations, partly using EU funds. A single modern and user-oriented portal relying on the best international practices is indispensable to rationalize the supply of digital public services and drastically reduce their cost.

· For Citizens:

a) more user-friendly digital services;

b) availability of innovative online services;

c) improved quality of life.

· For Businesses:

a) simpler payments;

b) greater transparency;

c) availability of innovative online services;

d) simplified relation with PA.

· For Public Administrations:

a) simplification of processes

b) better services through data analysis;

c) greater confidence;

d) encouraging the use of digital services.

· For everybody: reduction of transaction costs for public services and increase of digital skills.

Specific objectives

· Providing citizens with user-friendly tools to access online services.

· Reducing costs for PAs when providing digital services.

· Simplifying the online service delivery process.

· Encouraging citizens and Administrations to use digital tools for delivering services.

· Ensuring security and lawfulness of online services.

· Gradually enhancing the availability of online services delivered by PA.

· Making electronic payments available.

Responsible institution: AgID

Supporting institution(s): All

Start date: January 2015                                         End date: December 2016

Commitment Aim:

This commitment aimed at creating a single modern and user-oriented portal to rationalize the supply of digital public services, facilitate payments for services used by citizens and drastically reduce their costs.

Status

Mid-term: Unclear

Language of the commitment was vague which made it difficult to assess properly.  The commitment contained a wide range of initiatives that belong to other national initiatives, most being already in place before the adoption of the Plan. The objectives of this action are very generic (“providing citizens with user friendly tools to access online services” or “simplifying the online service delivery process”) or mandatory by law (“Ensuring security and lawfulness of online services). Therefore, this objectives can also be difficult  to measure, as any innovation can be considered in principle a deliverable of this action. Only few of these actions are ongoing. Given the lack of clarity and indication of specific deliverables for the assessment of this commitment, IRM researchers found this commitment to be of unclear completion. Please see the mid-term report 2014-15 for more information.

End of term: Limited

Based on information and data made available to the IRM researchers by government officials, there was limited progress on the implementation of some of the actions listed in the text of commitment. According to the government’s self-assessment report, this commitment includes the Public System of Digital Identity (Sistema Pubblico d'identità Digitale or SPID), the electronic invoicing towards the Public Administration (fatturazione elettronica), the electronic payments to the PA (pagamenti elettronici), and the General Register Office (Anagrafe Nazionale della Popolazione Residente). AgID is responsible for all these activities, which are all included in the Masterplan for digital growth of Italy released on November 2014. None of the described activities show a meaningful connection with the commitment. However, the Public System of Digital Identity (SPID) has seen further progress since the mid-term report. It was launched in March 2016 with a series of pilot projects with local and central administrations, including INPS, Revenues and Customs Agency, Inail, regions of Tuscany and Emilia Romagna e the municipality of Venice.

Did it open government?

Access to information: Did not change

Civic participation: Did not change

Public accountability: Did not change

By providing a single user-oriented portal relying on the best international practices, the government aimed at improving the supply of digital public services and reducing their costs. However, there are no clear indicators of how this portal has been implemented. From information and data made available to the IRM researchers by government officials about some of commitment’s actions, no changes on the quality of information disclosed to the public or on the opportunities that might have been created for participation were evidenced. In addition, due to the lack of clarity around the scope and level of implementation of most of the actions, the IRM researchers have not been able to assess whether any opportunities to hold officials answerable to their actions were created.

Carried forward?

As for the part of the commitment related to SPID, it has been included in the next action plan. Commitment 29 called Italia.it of the third action plan falls within the scope of commitment 6 of the previous one as its stated goal would be to facilitate the relationship between citizens and government through a fully integrated and user-friendly system accessible via a unique digital identifier represented by SPID. While it was carried forward, this commitment relates to e-service activities, which are potentially useful but due fall outside the scope of OGP relevance. In this regard, this type of activities might be included in other initiatives different than the OGP action plan.


Italy's Commitments

  1. Open Data

    IT0057, 2019, E-Government

  2. Transparency

    IT0058, 2019, E-Government

  3. Register of Beneficial Owners

    IT0059, 2019, Beneficial Ownership

  4. Support to Participation

    IT0060, 2019, Capacity Building

  5. Regulation of Stakeholders

    IT0061, 2019, E-Government

  6. Culture of Open Government

    IT0062, 2019, E-Government

  7. Corruption Prevention

    IT0063, 2019, E-Government

  8. Simplification, Performance, and Equal Opportunities

    IT0064, 2019, E-Government

  9. Digital Services

    IT0065, 2019, Capacity Building

  10. Digital Citizenship and Skills

    IT0066, 2019, Capacity Building

  11. Shared National Agenda for the Enhancement of Public Data

    IT0023, 2016, Capacity Building

  12. Opening Data on Mobility Through Opentrasporti

    IT0024, 2016, Capacity Building

  13. Istat Linked Open Data

    IT0025, 2016, Capacity Building

  14. Access and Reuse of Data from the Education System

    IT0026, 2016, Capacity Building

  15. OpenCUP Portal – National Registry of Public Investment Projects

    IT0027, 2016, Capacity Building

  16. Firenze Open Data

    IT0028, 2016, Capacity Building

  17. FOIA: Implementation and Monitoring

    IT0029, 2016, Capacity Building

  18. (More) Transparent Administration

    IT0030, 2016, Capacity Building

  19. Social Networks for Transparency in PA

    IT0031, 2016, Capacity Building

  20. Transparency of Data on Penitentiaries

    IT0032, 2016, Capacity Building

  21. Consip Tenders’ Dashboard

    IT0033, 2016, Capacity Building

  22. Transparent Milan: Public Registry of Elected and Appointed Representatives

    IT0034, 2016, E-Government

  23. Open Administration Week

    IT0035, 2016, OGP

  24. Strategy for Participation

    IT0036, 2016, Capacity Building

  25. Public Works 2.0

    IT0037, 2016, Capacity Building

  26. Rome Cooperates

    IT0038, 2016, Capacity Building

  27. Bologna Decides and Transforms

    IT0039, 2016, Capacity Building

  28. Supporting and Protecting Whistleblowers

    IT0040, 2016, Anti-Corruption Institutions

  29. Follow the UBB

    IT0041, 2016, Capacity Building

  30. Opencoesione Plus

    IT0042, 2016, Aid

  31. OPENAID 2.0

    IT0043, 2016, Aid

  32. Anticorruption Academy

    IT0044, 2016, Anti-Corruption Institutions

  33. Network of Digital Animators

    IT0045, 2016, E-Government

  34. Schoolkit: a Strategy to Value Best Practices in Education

    IT0046, 2016, Capacity Building

  35. Monitor the Education Reform “La Buona Scuola”

    IT0047, 2016, Capacity Building

  36. Transparency Registry of the Ministry for Economic Development

    IT0048, 2016, Capacity Building

  37. Roma Capitale - Transparent Agenda

    IT0049, 2016, Capacity Building

  38. Transparent Milan: Public Agenda of Meetings of Public Decision-Makers

    IT0050, 2016, E-Government

  39. Italia.It

    IT0051, 2016, Capacity Building

  40. Deployment of SPID to Support Innovation

    IT0052, 2016, E-Government

  41. Observatory on Digital Rights

    IT0053, 2016, Capacity Building

  42. Lecce - Start-Up in the City

    IT0054, 2016, Capacity Building

  43. Promoting Digital Skills

    IT0055, 2016, Capacity Building

  44. Becoming Digital Citizens

    IT0056, 2016, Capacity Building

  45. Open public procurement data

    IT0067, 2016, E-Government

  46. Transparent regulations

    IT0068, 2016, E-Government

  47. Digitalize administrative processes

    IT0069, 2016, E-Government

  48. Environmental evaluations portal

    IT0070, 2016, E-Government

  49. Digital system for waste managment data

    IT0071, 2016, E-Government

  50. Guidelines for Senate consultations

    IT0072, 2016, Public Participation

  51. Participa!

    IT0017, 2014, E-Government

  52. Equip Public Administrations (PA) for Participation

    IT0018, 2014, Capacity Building

  53. TransPArenti+1

    IT0019, 2014, Anti-Corruption Institutions

  54. Open Data Portal

    IT0020, 2014, E-Government

  55. Starred commitment Follow the Money (Soldipubblici)

    IT0021, 2014, Audits and Controls

  56. Digital Citizenship

    IT0022, 2014, Capacity Building

  57. Transparency Portal

    IT0001, 2012, E-Government

  58. Better Regulatory Framework Against Corruption Within the Public Administration

    IT0002, 2012, Anti-Corruption Institutions

  59. Starred commitment Information System on the Status of Actions Falling Under the Unitary Regional Planning

    IT0003, 2012, E-Government

  60. Cost Measurement and Reduction

    IT0004, 2012, Public Participation

  61. How To... (Initiative to Promote Transparency on Public Authority’S Websites)

    IT0005, 2012, E-Government

  62. Quantitative and Qualitative Development of Relations with Citizens and PA Stakeholders

    IT0006, 2012, Legislation & Regulation

  63. Facilitate Publication and Reuse of Public Data

    IT0007, 2012, Legislation & Regulation

  64. Enhancing the National Open Data Portal (Www.Dati.Gov.It)

    IT0008, 2012, Open Data

  65. Promoting National Open Data Standards

    IT0009, 2012, Open Data

  66. National Open Data Contest

    IT0010, 2012, Open Data

  67. Preparation of the National Plan for Smart Communities

    IT0011, 2012, Subnational

  68. Public Consultation on New Policies and New Legislations

    IT0012, 2012, Public Participation

  69. Enhancing Participation and Collaboration in Territorial Innovative Actions

    IT0013, 2012, Subnational

  70. Opening up of New Areas for Public Service Development and Delivery

    IT0014, 2012, Public Service Delivery

  71. ICT Infrastructure Enhancement in Public Administrations

    IT0015, 2012, E-Government

  72. Cloud Computing Strategic Plan, Creation of PA Data Centres Within a Public-Private Partnership

    IT0016, 2012, E-Government