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Italy

Digital Services (IT0065)

Overview

At-a-Glance

Action Plan: Italy Action Plan 2019-2021

Action Plan Cycle: 2019

Status: Active

Institutions

Lead Institution: Agency for Digital Italy (AGID) – Daniela Intravaia

Support Institution(s): Agency of Customs and Monopolies, CONSIP, Department for EU Policies (PCM – DPE), DG for Students, Development and Internationalization of Higher Education (DGSINFS – MIUR), INPS, Ministry of Foreign Affairs and International Cooperation (MAECI), Ministry of Defence, Ministry of Economics and Finance (MEF), Unioncamere Puglia Region City of Rome

Policy Areas

Capacity Building, E-Government, Public Service Delivery

IRM Review

IRM Report: Pending IRM Review

Starred: Pending IRM Review

Early Results: Pending IRM Review

Design i

Verifiable: Pending IRM Review

Relevant to OGP Values: Not Relevant

Potential Impact: Pending IRM Review

Implementation i

Completion: Pending IRM Review

Description

Background and objectives

Digital technologies are gradually transforming organizational processes in public administration and, consequently, online service delivery. Such transformation requires a strong central government support and an adequate involvement of and active and professional community and civil society, to improve processes leading to digital service delivery in public administration.

Digital transition in Italian public administrations is the result of a long process and, like any other reform process it requires initiatives that produce a major impact both on PA processes and on the level of awareness among citizens and businesses.
Digitalization can only exit when there is simplification. It unites and improves the life of those who really feel engaged in a renewal process.

Process reengineering is the primary objective of a digitalization process with citizens and businesses at the core.

The “once only” principle (citizens cannot be vehicles of data for public administrations that are unable to talk to each other) has to be the compass orienting a more human digitalization process every day, a process based on common sense, satisfaction and real efficiency of the services we work to deliver.

Commitments

This action focuses on three main activities:
- dissemination of digital services, including through the Coordinators for digital transition, to promote the diffusion of initiatives, processes and platforms enabling and simplifying the relationship between citizens and businesses and central and local public administration;
- actions, including through initiatives and solutions based on emerging technologies, which produce a real benefit to citizens (i.e. trusted chain, transparency when interacting with citizens, etc.);
- promoting public digital services by implementing awareness-raising initiatives in PA, including in cooperation with the Department for Information, to promote digital services and knowledge among citizens and businesses.

Lead Administration
Agency for Digital Italy (AGID) – Daniela Intravaia

Other administrations involved
• Agency of Customs and Monopolies, CONSIP, Department for EU Policies (PCM – DPE), DG for Students, Development and Internationalization of Higher Education (DGSINFS – MIUR), INPS, Ministry of Foreign Affairs and International Cooperation (MAECI), Ministry of Defence, Ministry of Economics and Finance (MEF), Unioncamere
• Puglia Region
• City of Rome

Monitoring contact person from the Open Government Forum University of Salerno – Daniela Vellutino


Italy's Commitments

  1. Open Data

    IT0057, 2019, E-Government

  2. Transparency

    IT0058, 2019, E-Government

  3. Register of Beneficial Owners

    IT0059, 2019, Beneficial Ownership

  4. Support to Participation

    IT0060, 2019, Capacity Building

  5. Regulation of Stakeholders

    IT0061, 2019, E-Government

  6. Culture of Open Government

    IT0062, 2019, E-Government

  7. Corruption Prevention

    IT0063, 2019, E-Government

  8. Simplification, Performance, and Equal Opportunities

    IT0064, 2019, E-Government

  9. Digital Services

    IT0065, 2019, Capacity Building

  10. Digital Citizenship and Skills

    IT0066, 2019, Capacity Building

  11. Shared National Agenda for the Enhancement of Public Data

    IT0023, 2016, Capacity Building

  12. Opening Data on Mobility Through Opentrasporti

    IT0024, 2016, Capacity Building

  13. Starred commitment Istat Linked Open Data

    IT0025, 2016, Capacity Building

  14. Access and Reuse of Data from the Education System

    IT0026, 2016, Capacity Building

  15. OpenCUP Portal – National Registry of Public Investment Projects

    IT0027, 2016, Capacity Building

  16. Firenze Open Data

    IT0028, 2016, Capacity Building

  17. FOIA: Implementation and Monitoring

    IT0029, 2016, Capacity Building

  18. (More) Transparent Administration

    IT0030, 2016, Capacity Building

  19. Social Networks for Transparency in PA

    IT0031, 2016, Capacity Building

  20. Transparency of Data on Penitentiaries

    IT0032, 2016, Capacity Building

  21. Consip Tenders’ Dashboard

    IT0033, 2016, Capacity Building

  22. Transparent Milan: Public Registry of Elected and Appointed Representatives

    IT0034, 2016, E-Government

  23. Starred commitment Open Administration Week

    IT0035, 2016, OGP

  24. Strategy for Participation

    IT0036, 2016, Capacity Building

  25. Public Works 2.0

    IT0037, 2016, Capacity Building

  26. Rome Cooperates

    IT0038, 2016, Capacity Building

  27. Bologna Decides and Transforms

    IT0039, 2016, Capacity Building

  28. Supporting and Protecting Whistleblowers

    IT0040, 2016, Anti-Corruption Institutions

  29. Follow the UBB

    IT0041, 2016, Capacity Building

  30. Opencoesione Plus

    IT0042, 2016, Aid

  31. OPENAID 2.0

    IT0043, 2016, Aid

  32. Anticorruption Academy

    IT0044, 2016, Anti-Corruption Institutions

  33. Network of Digital Animators

    IT0045, 2016, E-Government

  34. Schoolkit: a Strategy to Value Best Practices in Education

    IT0046, 2016, Capacity Building

  35. Monitor the Education Reform “La Buona Scuola”

    IT0047, 2016, Capacity Building

  36. Transparency Registry of the Ministry for Economic Development

    IT0048, 2016, Capacity Building

  37. Roma Capitale - Transparent Agenda

    IT0049, 2016, Capacity Building

  38. Transparent Milan: Public Agenda of Meetings of Public Decision-Makers

    IT0050, 2016, E-Government

  39. Italia.It

    IT0051, 2016, Capacity Building

  40. Deployment of SPID to Support Innovation

    IT0052, 2016, E-Government

  41. Observatory on Digital Rights

    IT0053, 2016, Capacity Building

  42. Lecce - Start-Up in the City

    IT0054, 2016, Capacity Building

  43. Promoting Digital Skills

    IT0055, 2016, Capacity Building

  44. Becoming Digital Citizens

    IT0056, 2016, Capacity Building

  45. Open public procurement data

    IT0067, 2016, E-Government

  46. Transparent regulations

    IT0068, 2016, E-Government

  47. Digitalize administrative processes

    IT0069, 2016, E-Government

  48. Environmental evaluations portal

    IT0070, 2016, E-Government

  49. Digital system for waste managment data

    IT0071, 2016, E-Government

  50. Guidelines for Senate consultations

    IT0072, 2016, Public Participation

  51. Participa!

    IT0017, 2014, E-Government

  52. Equip Public Administrations (PA) for Participation

    IT0018, 2014, Capacity Building

  53. TransPArenti+1

    IT0019, 2014, Anti-Corruption Institutions

  54. Open Data Portal

    IT0020, 2014, E-Government

  55. Starred commitment Follow the Money (Soldipubblici)

    IT0021, 2014, Audits and Controls

  56. Digital Citizenship

    IT0022, 2014, Capacity Building

  57. Transparency Portal

    IT0001, 2012, E-Government

  58. Better Regulatory Framework Against Corruption Within the Public Administration

    IT0002, 2012, Anti-Corruption Institutions

  59. Starred commitment Information System on the Status of Actions Falling Under the Unitary Regional Planning

    IT0003, 2012, E-Government

  60. Cost Measurement and Reduction

    IT0004, 2012, Public Participation

  61. How To... (Initiative to Promote Transparency on Public Authority’S Websites)

    IT0005, 2012, E-Government

  62. Quantitative and Qualitative Development of Relations with Citizens and PA Stakeholders

    IT0006, 2012, Legislation & Regulation

  63. Facilitate Publication and Reuse of Public Data

    IT0007, 2012, Legislation & Regulation

  64. Enhancing the National Open Data Portal (Www.Dati.Gov.It)

    IT0008, 2012, Open Data

  65. Promoting National Open Data Standards

    IT0009, 2012, Open Data

  66. National Open Data Contest

    IT0010, 2012, Open Data

  67. Preparation of the National Plan for Smart Communities

    IT0011, 2012, Subnational

  68. Public Consultation on New Policies and New Legislations

    IT0012, 2012, Public Participation

  69. Enhancing Participation and Collaboration in Territorial Innovative Actions

    IT0013, 2012, Subnational

  70. Opening up of New Areas for Public Service Development and Delivery

    IT0014, 2012, Public Service Delivery

  71. ICT Infrastructure Enhancement in Public Administrations

    IT0015, 2012, E-Government

  72. Cloud Computing Strategic Plan, Creation of PA Data Centres Within a Public-Private Partnership

    IT0016, 2012, E-Government