Improve Citizen Feedback and Complaint Mechanisms (JO0002)
Overview
At-a-Glance
Action Plan: Not Attached
Action Plan Cycle: 2012
Status: Inactive
Institutions
Lead Institution: NA
Support Institution(s): NA
Policy Areas
JusticeDescription
Strengthening the independence of the Ombudsman Bureau and allowing it to become a member in relevant international organizations.
Commitments
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Public Sector/Civil Society Collaboration
JO0059, 2018, Civic Space
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Open Data
JO0060, 2018, Capacity Building
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Fostering National Dialogue to Achieve Political Reform
JO0061, 2018, Capacity Building
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Human Rights Violations Complaint Mechanism
JO0062, 2018, Capacity Building
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Access to Information Law
JO0063, 2018, Capacity Building
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Strengthen the Legislative Framework Governing Access to Information
JO0048, 2016, Legislation & Regulation
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Strengthen the Facilities Available for Persons with Disabilities to Access the Justice System
JO0049, 2016, Capacity Building
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Strengthen the Framework Governing the Freedom of the Media
JO0050, 2016, Capacity Building
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Issue the Requisite Regulations and Instructions to Implement the Decentralization Law and Hold Governorate Council Elections in 2017
JO0051, 2016, Capacity Building
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Develop Healthcare Services and Automate the Healthcare Sector Through Electronic Linkages
JO0052, 2016, Capacity Building
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Develop an Interactive Observatory Forum for Citizens to Monitor the Implementation of the Government’S Plans and Progress
JO0053, 2016, Capacity Building
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Adopt the Principle of Budget Disclosure in Accordance with International Standards and Promote Transparency and Financial Disclosure
JO0054, 2016, Capacity Building
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Develop Transparent and Participatory Policies Regarding Climate Change Challenges
JO0055, 2016, Capacity Building
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Implement an Open Data Sources Policy
JO0056, 2016, Capacity Building
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Complaints and Grievances Related to Violations Committed Against Citizen
JO0057, 2016, E-Government
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Complaints Related to Governmental Services and the Surrounding Environment of Its Provision
JO0058, 2016, Capacity Building
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Internal Control Units Structures
JO0034, 2014, Asset Disclosure
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Improve Service Delivery
JO0035, 2014, Capacity Building
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Develop Service Delivery Standards and Targets
JO0036, 2014, Capacity Building
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Publish Service Delivery Standards
JO0037, 2014, Capacity Building
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Ensuring Full Compliance with Service Delivery Standards
JO0038, 2014, Audits and Controls
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Service Delivery Process Assessment
JO0039, 2014, Audits and Controls
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Upgrading Services in Remote Areas
JO0040, 2014, Capacity Building
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Developing a Services-Monitoring Body
JO0041, 2014, Public Service Delivery
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Public-Sector Restructuring
JO0042, 2014, Legislation & Regulation
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Update the Civil Service Bylaw
JO0043, 2014, Capacity Building
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Code of Ethics in Civil Service
JO0044, 2014, Capacity Building
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Institutional Capacity Building
JO0045, 2014, Legislation & Regulation
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Applying the Principles of Good Governance
JO0046, 2014, Capacity Building
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Media-Sector Restructuring
JO0047, 2014, Civic Space
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Promoting the Culture of Excellence in Public Sector
JO0001, 2012, Capacity Building
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Improve Citizen Feedback and Complaint Mechanisms
JO0002, 2012, Justice
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Ensure the Implementation of the “Government Services Improvement Guidelines Manual”
JO0003, 2012, Public Service Delivery
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Conduct a Comprehensive Customers- Satisfaction Survey
JO0004, 2012, Public Service Delivery
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Designing the Second Phase of the National Program for Improving Public Services
JO0005, 2012, Public Service Delivery
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Enhance Partnership and Integration Among Government-S Entities
JO0006, 2012, Public Service Delivery
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Amending “The Government Services Improvement Bylaw”
JO0007, 2012, Legislation & Regulation
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Continue Working on Linking the Governmental Institutions with the E-Government
JO0008, 2012, E-Government
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Enactment of a New E-Transactions Law
JO0009, 2012, E-Government
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Amendment of the Audit Bureau Law
JO0010, 2012, Audits and Controls
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Establish an Internal Audit Function in Line Ministries
JO0011, 2012, Audits and Controls
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Setting Standards and Indicators to the Internal Audit Units.
JO0012, 2012, Audits and Controls
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Anti-Corruption Law Reform
JO0013, 2012, Anti-Corruption Institutions
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Ensuring the Implementation of the Code of Conduct Among Government Employees
JO0014, 2012, Conflicts of Interest
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Strengthening the Financial and Operational Independence of the National Center for Human Rights.
JO0015, 2012, Civic Space
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Approval of the Independent National Electoral Commission Law
JO0016, 2012, Legislation & Regulation
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Adoption of a New Political Parties Law by Parliament
JO0017, 2012, Legislation & Regulation
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Approval of the New Elections Law by Parliament
JO0018, 2012, Legislation & Regulation
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Holding a Municipal Elections in 2013
JO0019, 2012, Subnational
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Establishment of a Constitutional Court
JO0020, 2012, Judiciary
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Establishment of an Administrative Court.
JO0021, 2012, Judiciary
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Adopting Amendments to the Access to Information Law
JO0022, 2012, Legislation & Regulation
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Completion of the Second Phase of the Jordan Aid Information Management System-JAIMS
JO0023, 2012, Aid
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Publishing the Annual Reports for 2011 of the Audit Bureau and Anti-Corruption Commission
JO0024, 2012, Anti-Corruption Institutions
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National Procurement Systems Self Assessment
JO0025, 2012, Open Contracting and Procurement
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Unified Procurement Bylaw
JO0026, 2012, Legislation & Regulation
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Transparency in Public Spending
JO0027, 2012, Fiscal Transparency
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Gender and Child Aspects in Government Units Budget
JO0028, 2012, Gender
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Enhance the Transparency of the General Budget Preparation and Disseminate Information on Process
JO0029, 2012, Fiscal Transparency
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Preparing a Strategy for the Financial Decentralization Project
JO0030, 2012, Oversight of Budget/Fiscal Policies
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Launching GFMIS in Government Ministries and Departments and Financial Centers
JO0031, 2012, E-Government
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Increasing Transparency and Accountability in the Use of Public Funds
JO0032, 2012, Audits and Controls
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Initiating Discussions to Join the Extractive Industries Transparency Initiative (EITI).
JO0033, 2012, Extractive Industries