Conduct a Comprehensive Customers- Satisfaction Survey (JO0004)
Action Plan: Jordan Action Plan 2012-2013
Action Plan Cycle: 2012
Lead Institution: Ministry of Public Sector Development
Support Institution(s): NA
The Government will also ensure wider implementation of the Manual, and will conduct a comprehensive customers’ satisfaction survey in 2012. This will enhance citizens’ satisfaction by empowering citizens to be active partners in the development of service delivery mechanisms. It will also improve constant monitoring of service providers which will ensure the good quality of service delivery, and accordingly strengthen the trust among citizens and service providers.