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Jordan

Conduct a Comprehensive Customers- Satisfaction Survey (JO0004)

Overview

At-a-Glance

Action Plan: Jordan Action Plan 2012-2013

Action Plan Cycle: 2012

Status: Inactive

Institutions

Lead Institution: Ministry of Public Sector Development

Support Institution(s): NA

Policy Areas

IRM Review

IRM Report: Jordan IRM Progress Report 2012-2013

Starred: No

Early Results: No IRM Data

Design i

Verifiable: No

Relevant to OGP Values: Public Accountability

Potential Impact:

Implementation i

Completion:

Description

The Government will also ensure wider implementation of the Manual, and will conduct a comprehensive customers’ satisfaction survey in 2012. This will enhance citizens’ satisfaction by empowering citizens to be active partners in the development of service delivery mechanisms. It will also improve constant monitoring of service providers which will ensure the good quality of service delivery, and accordingly strengthen the trust among citizens and service providers.


Commitments

Open Government Partnership