Improve Service Delivery (JO0035)
Overview
At-a-Glance
Action Plan: Jordan, Second Action Plan, 2014-2016
Action Plan Cycle: 2014
Status:
Institutions
Lead Institution: Ministry of Public Sector Development
Support Institution(s): NA
Policy Areas
Capacity BuildingIRM Review
IRM Report: Jordan End-of-Term Report 2014-2016, Jordan IRM Progress Report 2014-2015
Early Results: Marginal
Design i
Verifiable: No
Relevant to OGP Values: No
Ambition (see definition): Low
Implementation i
Description
Identify and list government services and their providers and work on improving service delivery through the following: • Provide continuing specialized training to service delivery professionals. • Enhance programs and e-linkage systems to support the one-stop-shop approach. • Review, develop and simplify the required steps for accessing services. • Improve the service delivery environment in terms of locations and facilities. Milestones: 1. Unify governmental services “information form”. 2. Prepare a services guide for the governmental institution services (25 manuals per year). 3. Conducting training programs in the field of services development (restructuring, simplifying procedures, specifying the needs and measuring the customer satisfaction), (4 training programs per year). 4. Listing and sorting the needs of governmental departments to deliver their services and prepare suitable suggestions to provide these services, and implement electronic connections in cooperation with departments possessing information and the Ministry of Communications and Information Technology. (4 institutions per year). 5. Prepare technical reports for the reengineering processes for desired services (9 services per year). Responsible institution: Ministry of Public Sector Development Supporting institution: Not specified Start date: First quarter 2014 End date: Fourth quarter 2015
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