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Develop Service Delivery Standards and Targets (JO0036)



Action Plan: Jordan, Second Action Plan, 2014-2016

Action Plan Cycle: 2014

Status: Inactive


Lead Institution: Ministry of Public Sector Development

Support Institution(s): NA

Policy Areas

Capacity Building

IRM Review

IRM Report: Jordan End-of-Term Report 2014-2016, Jordan IRM Progress Report 2014-2015

Starred: No

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Technology

Potential Impact:

Implementation i



Develop service delivery standards and targets so as to limit the use of discretionary powers in providing services, meet customers’ needs and expectations by listening to them, align with best practices, and take into consideration financial and legislative limitations. 1. Continue in providing requirement for services development bylaw No.64 year 2012 that reinforce governmental departments to develop and publish services delivery standards. 2. Prepare and publish a governmental institutions service’ manuals and make them accessible to the customers electronically and in the services delivery locations (25 manuals per year). 3. Reinforce governmental institutions to publish services delivery standards and to commit to them by preparing services charters. Responsible institution: Ministry of Public Sector Development Supporting institution: Not specified Start date: First quarter 2014 End date: Fourth quarter 2015

IRM End of Term Status Summary

For details of these commitments, see Jordan End-of-Term Report 2014-2016"


Open Government Partnership