Develop Service Delivery Standards and Targets (JO0036)
Overview
At-a-Glance
Action Plan: Jordan, Second Action Plan, 2014-2016
Action Plan Cycle: 2014
Status:
Institutions
Lead Institution: Ministry of Public Sector Development
Support Institution(s): NA
Policy Areas
Capacity BuildingIRM Review
IRM Report: Jordan End-of-Term Report 2014-2016, Jordan IRM Progress Report 2014-2015
Early Results: Marginal
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): High
Implementation i
Description
Develop service delivery standards and targets so as to limit the use of discretionary powers in providing services, meet customers’ needs and expectations by listening to them, align with best practices, and take into consideration financial and legislative limitations. 1. Continue in providing requirement for services development bylaw No.64 year 2012 that reinforce governmental departments to develop and publish services delivery standards. 2. Prepare and publish a governmental institutions service’ manuals and make them accessible to the customers electronically and in the services delivery locations (25 manuals per year). 3. Reinforce governmental institutions to publish services delivery standards and to commit to them by preparing services charters. Responsible institution: Ministry of Public Sector Development Supporting institution: Not specified Start date: First quarter 2014 End date: Fourth quarter 2015
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