Publish Service Delivery Standards (JO0037)
Overview
At-a-Glance
Action Plan: Jordan, Second Action Plan, 2014-2016
Action Plan Cycle: 2014
Status:
Institutions
Lead Institution: Ministry of Public Sector Development
Support Institution(s): NA
Policy Areas
Capacity BuildingIRM Review
IRM Report: Jordan End-of-Term Report 2014-2016, Jordan IRM Progress Report 2014-2015
Early Results: Marginal
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): High
Implementation i
Description
Obligate institutions and departments that provide services to publish service delivery standards and in manuals that include the procedures, responsibilities, timeframe, fees (if any), and needed documentation for each service. These manuals should be made available by publishing them on websites, customer service centers, etc. Milestone: List and sort the services provided by governmental institutions in a form of service card template that includes all information specified by the project. (25 manual per year) Responsible institution: Ministry of Public Sector Development Supporting institution: Not specified Start date: First quarter 2014 End date: Fourth quarter 2015