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Publish Service Delivery Standards (JO0037)



Action Plan: Jordan, Second Action Plan, 2014-2016

Action Plan Cycle: 2014

Status: Inactive


Lead Institution: Ministry of Public Sector Development

Support Institution(s): NA

Policy Areas

Capacity Building

IRM Review

IRM Report: Jordan End-of-Term Report 2014-2016, Jordan IRM Progress Report 2014-2015

Starred: No

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Access to Information , Technology

Potential Impact:

Implementation i



Obligate institutions and departments that provide services to publish service delivery standards and in manuals that include the procedures, responsibilities, timeframe, fees (if any), and needed documentation for each service. These manuals should be made available by publishing them on websites, customer service centers, etc. Milestone: List and sort the services provided by governmental institutions in a form of service card template that includes all information specified by the project. (25 manual per year) Responsible institution: Ministry of Public Sector Development Supporting institution: Not specified Start date: First quarter 2014 End date: Fourth quarter 2015

IRM End of Term Status Summary

For details of these commitments, see Jordan End-of-Term Report 2014-2016"


Open Government Partnership