Service Delivery Process Assessment (JO0039)
Overview
At-a-Glance
Action Plan: Jordan, Second Action Plan, 2014-2016
Action Plan Cycle: 2014
Status:
Institutions
Lead Institution: Ministry of Public Sector Development
Support Institution(s): NA
Policy Areas
IRM Review
IRM Report: Jordan End-of-Term Report 2014-2016, Jordan IRM Progress Report 2014-2015
Early Results: Marginal
Design i
Verifiable: Yes
Relevant to OGP Values: No
Ambition (see definition): Low
Implementation i
Description
Conducting unannounced periodic assessment for the service delivery process and identify areas and opportunities for potential improvements, and implementing them in cooperation with the concerned government institutions. Milestones: 1. Conduct field visits and prepare assessment reports and report them to the cabinet and relevant parties (9 visits per quarter) 2. Continues Monitoring and evaluation of the development plan throughout the implementation. Responsible institution: Ministry of Public Sector Development Supporting institution: Not specified Start date: First quarter 2014 End date: Continuous
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