Complaints Related to Governmental Services and the Surrounding Environment of Its Provision (JO0058)
Overview
At-a-Glance
Action Plan: Jordan Third National Action Plan 2016-2018
Action Plan Cycle: 2016
Status: Inactive
Institutions
Lead Institution: Ministry of Public Sector Development
Support Institution(s): NA
Policy Areas
Capacity Building, E-Government, Legislation & Regulation, LegislativeDescription
Status quo or problem addressed by the commitment: This commitment contributes to the promotion of the complaints mechanisms by providing central complaint registration windows along with windows available in governmental departments with the assurance of a central window dedicated for registering complaints related to governmental services and the surrounding environment of providing these services. Main objective: Provide additional channels to receive complaints submitted by citizens and those who deal with the government on a broader level and in a more organized manner. Brief description of commitment: Develop an electronic system for managing registration of complaints and grievances related to services delivery and the surrounding environment of provision. Address complaints and find proper solutions based on justice, equality and transparency. OGP challenge addressed by the commitment: Increase public credibility, combat corruption and promote public morals. Relevance: Strengthen the principles of accountability and transparency, enable citizens to make their voice heard by the government, employ modern technology in receiving and addressing complaints and strengthen citizen participation in government services development process. Ambition: The Jordanian government aspires, through an electronic system, to increase citizen participation and confidence in the complaints registration and follow-up mechanisms by enabling the citizen to monitor the procedures taken by the government in addressing their complaints.
Commitments
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Public Sector/Civil Society Collaboration
JO0059, 2018, Civic Space
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Open Data
JO0060, 2018, Access to Information
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Fostering National Dialogue to Achieve Political Reform
JO0061, 2018, Capacity Building
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Human Rights Violations Complaint Mechanism
JO0062, 2018, Capacity Building
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Access to Information Law
JO0063, 2018, Access to Information
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Strengthen the Legislative Framework Governing Access to Information
JO0048, 2016, Access to Information
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Strengthen the Facilities Available for Persons with Disabilities to Access the Justice System
JO0049, 2016, Capacity Building
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Strengthen the Framework Governing the Freedom of the Media
JO0050, 2016, Capacity Building
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Issue the Requisite Regulations and Instructions to Implement the Decentralization Law and Hold Governorate Council Elections in 2017
JO0051, 2016, Capacity Building
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Develop Healthcare Services and Automate the Healthcare Sector Through Electronic Linkages
JO0052, 2016, Capacity Building
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Develop an Interactive Observatory Forum for Citizens to Monitor the Implementation of the Government’S Plans and Progress
JO0053, 2016, Capacity Building
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Adopt the Principle of Budget Disclosure in Accordance with International Standards and Promote Transparency and Financial Disclosure
JO0054, 2016, Capacity Building
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Develop Transparent and Participatory Policies Regarding Climate Change Challenges
JO0055, 2016, Capacity Building
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Implement an Open Data Sources Policy
JO0056, 2016, Access to Information
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Complaints and Grievances Related to Violations Committed Against Citizen
JO0057, 2016, Dispute Resolution & Legal Assistance
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Complaints Related to Governmental Services and the Surrounding Environment of Its Provision
JO0058, 2016, Capacity Building
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Internal Control Units Structures
JO0034, 2014, Anti-Corruption
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Improve Service Delivery
JO0035, 2014, Capacity Building
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Develop Service Delivery Standards and Targets
JO0036, 2014, Capacity Building
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Publish Service Delivery Standards
JO0037, 2014, Capacity Building
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Ensuring Full Compliance with Service Delivery Standards
JO0038, 2014, Anti-Corruption
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Service Delivery Process Assessment
JO0039, 2014, Anti-Corruption
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Upgrading Services in Remote Areas
JO0040, 2014, Capacity Building
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Developing a Services-Monitoring Body
JO0041, 2014,
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Public-Sector Restructuring
JO0042, 2014, Legislation & Regulation
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Update the Civil Service Bylaw
JO0043, 2014, Anti-Corruption
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Code of Ethics in Civil Service
JO0044, 2014, Capacity Building
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Institutional Capacity Building
JO0045, 2014, Legislation & Regulation
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Applying the Principles of Good Governance
JO0046, 2014, Capacity Building
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Media-Sector Restructuring
JO0047, 2014, Civic Space
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Promoting the Culture of Excellence in Public Sector
JO0001, 2012, Capacity Building
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Improve Citizen Feedback and Complaint Mechanisms
JO0002, 2012, Justice
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Ensure the Implementation of the “Government Services Improvement Guidelines Manual”
JO0003, 2012,
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Conduct a Comprehensive Customers- Satisfaction Survey
JO0004, 2012,
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Designing the Second Phase of the National Program for Improving Public Services
JO0005, 2012,
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Enhance Partnership and Integration Among Government-S Entities
JO0006, 2012,
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Amending “The Government Services Improvement Bylaw”
JO0007, 2012, Legislation & Regulation
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Continue Working on Linking the Governmental Institutions with the E-Government
JO0008, 2012, E-Government
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Enactment of a New E-Transactions Law
JO0009, 2012, E-Government
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Amendment of the Audit Bureau Law
JO0010, 2012, Anti-Corruption
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Establish an Internal Audit Function in Line Ministries
JO0011, 2012, Anti-Corruption
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Setting Standards and Indicators to the Internal Audit Units.
JO0012, 2012, Anti-Corruption
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Anti-Corruption Law Reform
JO0013, 2012, Anti-Corruption
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Ensuring the Implementation of the Code of Conduct Among Government Employees
JO0014, 2012, Anti-Corruption
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Strengthening the Financial and Operational Independence of the National Center for Human Rights.
JO0015, 2012, Civic Space
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Approval of the Independent National Electoral Commission Law
JO0016, 2012, Legislation & Regulation
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Adoption of a New Political Parties Law by Parliament
JO0017, 2012, Legislation & Regulation
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Approval of the New Elections Law by Parliament
JO0018, 2012, Legislation & Regulation
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Holding a Municipal Elections in 2013
JO0019, 2012, Subnational
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Establishment of a Constitutional Court
JO0020, 2012, Judiciary
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Establishment of an Administrative Court.
JO0021, 2012, Judiciary
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Adopting Amendments to the Access to Information Law
JO0022, 2012, Access to Information
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Completion of the Second Phase of the Jordan Aid Information Management System-JAIMS
JO0023, 2012, Aid
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Publishing the Annual Reports for 2011 of the Audit Bureau and Anti-Corruption Commission
JO0024, 2012, Anti-Corruption
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National Procurement Systems Self Assessment
JO0025, 2012, Anti-Corruption
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Unified Procurement Bylaw
JO0026, 2012, Anti-Corruption
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Transparency in Public Spending
JO0027, 2012, Fiscal Openness
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Gender and Child Aspects in Government Units Budget
JO0028, 2012, Gender
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Enhance the Transparency of the General Budget Preparation and Disseminate Information on Process
JO0029, 2012, Fiscal Openness
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Preparing a Strategy for the Financial Decentralization Project
JO0030, 2012, Fiscal Openness
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Launching GFMIS in Government Ministries and Departments and Financial Centers
JO0031, 2012, E-Government
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Increasing Transparency and Accountability in the Use of Public Funds
JO0032, 2012, Anti-Corruption
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Initiating Discussions to Join the Extractive Industries Transparency Initiative (EITI).
JO0033, 2012, Anti-Corruption