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Complaints Related to Governmental Services and the Surrounding Environment of Its Provision (JO0058)



Action Plan: Jordan Third National Action Plan 2016-2018

Action Plan Cycle: 2016

Status: Inactive


Lead Institution: Ministry of Public Sector Development

Support Institution(s): NA

Policy Areas

Capacity Building, E-Government, Legislation & Regulation, Public Participation

IRM Review

IRM Report: Jordan End-of-Term Report 2016-2018

Starred: No

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Civic Participation , Technology

Potential Impact:

Implementation i



Status quo or problem addressed by the commitment: This commitment contributes to the promotion of the complaints mechanisms by providing central complaint registration windows along with windows available in governmental departments with the assurance of a central window dedicated for registering complaints related to governmental services and the surrounding environment of providing these services. Main objective: Provide additional channels to receive complaints submitted by citizens and those who deal with the government on a broader level and in a more organized manner. Brief description of commitment: Develop an electronic system for managing registration of complaints and grievances related to services delivery and the surrounding environment of provision. Address complaints and find proper solutions based on justice, equality and transparency. OGP challenge addressed by the commitment: Increase public credibility, combat corruption and promote public morals. Relevance: Strengthen the principles of accountability and transparency, enable citizens to make their voice heard by the government, employ modern technology in receiving and addressing complaints and strengthen citizen participation in government services development process. Ambition: The Jordanian government aspires, through an electronic system, to increase citizen participation and confidence in the complaints registration and follow-up mechanisms by enabling the citizen to monitor the procedures taken by the government in addressing their complaints.

IRM End of Term Status Summary

For details of this commitment, see the Jordan End-of-Term Report 2016-2018.


Open Government Partnership